Customer Service High School

Location:

Posted:

April 21, 2014

SHANNA SMITH

************@*****.***

PROFESSIONAL EXPERIENCE

Zaxby's Douglas, Georgia United States

Cashier February 2009 - June 2012

. Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

. Issue receipts, refunds, credits, or change due to customers.

. Assist customers by providing information and resolving their

complaints.

. Greet customers entering establishments.

. Answer customers' questions, and provide information on procedures or

policies.

. Make sure that the dining room is clean and well maintained.

Assistant Manager June 2012 - Present

. Increase sales by providing outstanding products and service.

. Work lunch, dinner and weekends, monitoring quality of food and

service.

. Assist in providing Team Members and Shift Managers with the

appropriate training.

. Maintain an attitude of flexibility that allows performance above and

beyond the parameters of this position description.

. Supervise and motivate Team Members and Shift Managers.

EDUCATION

Coffee High School Douglas, Georgia United States

High School Diploma, May 2010

. Graduated with a dual-enrollment degree.

South Georgia College Douglas, Georgia United States

Associates of Science Candidate, Jan 2014

. Majoring in Criminal Justice.

ADDITIONAL SKILLS

. Listens attentively and speaks clearly.

. Reads people well and works well with others.

. Assesses situations and develops strategies to solve the problem(s).

. Provides great customer service.

. Very punctual, strives to meet deadlines, multitasks

. Great with computers. Proficient with Microsoft Office Excel, Word, and

Powerpoint.