Project Manager Management

OBJECTIVE

To pursue a challenging career that renders great learning

opportunities, and professional development.

ABOUT MYSELF:

I am currently working as a Technical Project Manager at NetApp, RTP in the

Initial Customer Experience, NGS for IT implementation, technology

deployments. I served customers like Bank of America, one of NetApp's top 5

customers (Large scale project - $80-$100 million worth), Honeywell, Sirius

XM Radio, etc (Global / International Teams). I am PMP and CCNA certified.

I have experience working with other healthcare / pharmaceutical companies

in RTP, NC like BD Diagnostics, and HillRom interacting with cross

functional teams and customer support. I have experience with Electronic

health records, medical devices and Medicaid.

Awards at NetApp: Customer Appreciation award from Sirius XM Radio

(Mar'2014)

Honorable Mention- Leadership award from

VP (Dec'2012)

EDUCATION

NCSU, Masters in Business Administration (MBA)

(In Progress)

(Poole College of Management - Rank #6 in Operations Management)

University of Arizona, MS in Management Information Systems (MIS) GPA - 3.514

(Distinction)

(Ranks #4 in US news rankings for MIS program for consecutive 20 years)

PSG College of Technology, Bachelor of Engineering (Electronics and Communication)

(Ranks among the Top Ten Universities in India)

GPA - 9.03/10 (Honors with Distinction)

INDUSTRY CERTIFICATION

PMP - Project Management Professional awarded by PMI

CNSS - (US Federal Government) certified Information Security

analyst(Infosec policies, Compliance, Information Assurance, business

process redesign and contingency planning/analysis

CCNA - Cisco Certified Networking Associate

PROFILE

Currently working as a Technical Project Manager / Sr. Project Manager at NetApp, RTP

(PMP Certified)

Serve as liaison between non-IT business users, stakeholders, management and

technical resources

Experience managing large scale IT projects (worth $80-$100million)

Awarded Customer Appreciation for Project Management (by Customer: Sirius XM Radio)

Awarded Honorable Mention Leadership award - Dec'12 by Director at NetApp

Total 10+ years of work experience: Around 7+ years of Technical/ IT Project

Management, and 5+ years of experience as Business Analyst.

Responsible for resource management, vendor and contract management, SLAs,

escalations. Experience in screening, and interviewing candidates and management

escalations

Experience in leading teams, resource management, Change Requests (CR),people,

financial management, conflict resolution, and negotiation

Developed Project plans, managed project documentation (implementation plan, issues

log, process maps, risk mitigation plans, metrics charts, weekly Executive Reports),

and strategy creation

Experience interacting with Customers, cross functional teams like Marketing,

Finance, Sales, IT, global and virtual teams, and office of the PMO. Experience with

Six Sigma

Managed customer engagements (proactive/reactive case management), customer

escalation management, leading teams, defining schedules, performed data analysis and

possess proven release track record. Experience in people management, and performance

management

Worked in Agile/ SCRUM/ Sprint/ JAD environments and written business requirements

documents, identified risk, mitigation/contingency plans, evaluated project progress

against success metrics.

Highly self-motivated, proactive in taking new initiatives, and execution under less

supervision

Managed multiple full-SDLC (Software Development Life Cycle) for projects - planning,

executing, controlling and closing phases. Experience with Waterfall, Agile and JAD

Lifecycles.

Worked effectively as a team member/independently with Engineers, Project Managers

and Stakeholders. Performed in the roles of Product owner/Scrum master.

WORK EXPERIENCE

NETAPP, RTP, NC

Mar 2011 - Present

Technical Project Manager / Program Manager (Customer Experience, NGS)

> Technical Project/Program Management: - For one of NetApp's Top 5

Customers, Bank of America (Large scale project - $80-$100 million)

and Initial Customer Experience (ICE) team. Customers served: Sirius

XM radio, Honeywell, and Bank of America (Won appreciation award from

customer, Sirius XM Radio) .Work with Account Managers on Major

accounts.

> Vendor / Contract Management: Work with Netapp partners, vendors, 3rd

party services and manage contracts

> People Management: Leading teams, resource management, people,

financial management, conflict resolution, and negotiation. Understand

stakeholder's pain points and facilitate positive outcomes by Change

Requests (CR) management

> Proactive/ Reactive Customer Engagements: Work with customer

engagements - Installs/Verification, Production and Migration.

Escalation point of contact for customer issues (proactive/reactive).

Liaison between non-IT / technical resources

> Executive Reporting: Proactive reporting/reactive reporting for

Executives and Customers. Drive CSAT

> Metrics Charts: Generate Metric Charts for Executives and Customers

(trend Analysis, preventable/non-preventable issues, measure project

progress against success metrics, milestones, status reports, etc)

> Data Analysis: Data Analysis and Project Dashboards for Project

tracking using Excel and MS Project

> Project Dashboards/Project Plans: Create Project plans, manage project

phases (planning, executing, controlling and closing), develop process

maps/ workflows using Visio. Experience with CRM /change management

> Content / Knowledge management- Create Central Web repository in wiki

for project dashboards / metric charts as one stop shop view for the

entire project ; Create Web interface for interfacing with multiple

project groups

> Global/Cross-Cultural Experience: Work with global and virtual teams

located in RTP, Atlanta, New York and India.

> Virtual Teams: Managing the project co-ordination tasks with offshore

teams (Mindtek in NetApp Bangalore)

> Project Management: Project definition, project planning, project

execution, project tracking, and post-project completion

> -analysis/documentation

> Bi-weekly sync up meetings with offshore teams for project tracking,

project demos and identifying gaps,if any

> Document the individual assignments / burn- down charts in wiki for

upper management to view and track the progress

> Was awarded the "honorable mention" Leadership award by VP, Platform

BU for customer impact..

> Project Management: SN.1 Lead for project tasks, features, and testing

in SN.1

> BURT Analysis LEAD for Customer found burts: Sync-up up with cross QA

teams; Analyze the customer found burts and identify the QA test plan

to better the gaps in testing .Work with SMEs.

Hill-Rom, Inc, Cary, NC (Healthcare)

Aug 2010 - Mar 2011

Project Manager / Business Analyst

> Participated in refining requirements/ quality for medical devices/

healthcare software "Navicare Watch Child" in ReqPro

> Responsible or User Stories and Product Backlog management

> Performed as Scrum master. Tracked burn down charts, and measured

project progress. Held scrum / stand up meetings.

> Ensure that customer requirements / business rules are captured in

"RequistePro", "Clearquest" tools and the same is reflected in the

software

> Direct interaction with the customer support (NICU nurses, etc) to

solve and debug customer issues

> Working on the "Proof of Concept" EHR software that is deployed at

Rex hospitals and around 200 hospitals in the USA (there is an

alliance between HillRom and Allscripts for the similar

'Newborn'/Maternal application)

> Analyzing the QA processes of the "Maternal", "Labor & Delivery" and

"New Born" applications (manual and automation testing processes)

> Working in the lab for setting up the servers and ensure the

simulation of customer environment is "quality" driven

> Worked on the "nurse call" application

Becton Dickinson (BD) Diagnostics, RTP, NC (Healthcare)

Oct 2009 - Aug 2010

Project Manager/ Business Analyst - Verification and Validation

> Participated in Requirements Gathering, preparation of "Software

Requirements Specification" document/ Test cases for medical devices/

healthcare software

> Write and execute formal test cases for software verification and

validation testing (functional, regression and integration testing),

analysis of QA, QC processes, compliance to 21CFR211 application

validation, cGMPs,and US Federal Regulations (HIPAA, FDA)

> Perform software testing on medical devices-alpha and beta versions

of data analysis Software(Ovarian Cancer software) and PrepStain Plus

software (MolPap Assay) developed using C#,,NET and MySQL

> Documentation of the "test-protocol" results before release for the

"clinical trials"

> Analysis of healthcare policy HIPAA and FDA regulations before the

final sign-off on Verification and Validation QA QC processes/release

at the customer site

SKILLS4LIVING/Americorps, Non-Profit Organization

Mar 2009- Aug 2009

Project Manager / Youth Career Coach (Yes Prep Public Schools, Aldine,

HISD)

> Actively participated as a team-leader and teacher in "Game of Real

Life" program that was recognized with the highest award for

Innovation in Financial Education by FDIC Chairman Dr. Sheila Bair.

> Taught the "Game of Real Life", a Math based Financial Literacy

program for High school kids; it is a TEA approved course for High

school credits. Schools taught: HISD, Aldine ISD, "YES PREP Public

schools" (#1 ranked school in Houston for low-income families)

> Improved the students performance by 120% (measured by Americorps

standards through pre- and post- exam results)

> Voted as the "BEST Teacher"; 2 out of 3 winning teams were from my

class; the exam consisted of 500 participating candidates from 12

different schools in and around Texas

ERICSSON R&D, PA USA

Jun 2008 - Sep 2008

PM/ Analyst (Data Networks Division)

> Development of test plans / test scripts / test reports - feature,

regression and integration testing.

> Project 1: Manual and automation testing of IPv6, Network management

plane features on Ericsson devices.

> Automation of test cases using TCL/Expect scripting.

> Hands-on experience in network troubleshooting/management and network

protocol analysis

> Project 2: Internal bug tracking tool development (Proof of Concept)

for Quality Assurance(QA) using Dreamweaver/ Apache Tomcat / MySQL /

HTML, HTTP and JavaScript (Web tools development)

> Worked on the web-interfaces architecture, Entity Relationship Data

Model and database(back-end) using Relational Databases (MySQL)

CISCO SYSTEMS

Aug 2006 - Aug 2007

Software Test Engineer (QA)-Network Management (NMTG) Business Unit

> Identified and wrote business requirements, functional

specifications, test plans and test case documents.

> Manual/Automation Testing of NMS-Virtual Network Elements (VNE) in

Cisco IOS routers and switches.

> Completed the Interconnecting Cisco Network Devices (ICND) training

that covered the fundamentals in routing & switching concepts.

> Set-up, configuration and provisioning of Traffic generators- IXIA

to setup traffic flows for testing call flows in the test-bed

> Hands-on work experience in SNMP, TCP/IP, TIMS (Test Information

Management Systems).

DELOITTE CONSULTING

Jun 2006- Aug 2006

Business Analyst (BA)

> Worked in a development team(HP project) to devise a global customer

solution for the client

> Participated in the IT Training for Associate Analysts, Compliance,

SOX controls (Sarbanes Oxley Act)

> Performed Requirements Gathering, analysis of the Software

Development Life Cycle and existing strategy

INTEL IXA PROJECT

Dec 2004 - June 2006

> Worked in a development team to implement Cell scheduling algorithm

in MicroC

> Won the best project award for the Novel implementation of IEEE

paper

GRADUATE ASSISTANTSHIP

University of Arizona, USA

Dec 2007 - Dec 2008

Graduate Teaching Assistant (TA), MIS Department and Math-Calculus tutor

> Mathematics Tutor- Calculus, Statistics for the Undergraduate

Engineering students

> TA for the Graduate courses: System Analysis and Design, Internet

Security and Outsourcing

> Assisted in grading and preparation of the course material; Present

lab classes and demos

COMPUTER SKILLS

Programming: C, TCL/Expect, Perl, Java,

XML, HTML

Web tools: Eclipse, Dreamweaver,

Java, Apache Tomcat

Networking: TCP/IP, SNMP, IPv6,

Routing protocols like OSPF, RIP, Switching

QA Tools: Load Runner, QTP, HP

Quality Center, Mercury tools, Aidan

Databases: MySQL, Oracle 10g

Operating Systems: UNIX, Linux, Windows,

BI Tools Microstrategy,

Oracle, Teradata

MS tools: MS Project, Access,

Excel, Word, PowerPoint, Visio

PROJECT MANAGEMENT (Graduate Program)

Aug'07 - Dec'08

Business Intelligence (CLIENT: INTUIT Turbo Tax, Arizona)

> Developed executive dashboards to integrate Finance, Marketing,

Customer experience teams, etc

> Data Analysis: Used OLAP software tools such as Oracle and

Microstrategy tools to design and use Data Warehouse, Business

Intelligence Dashboards

> Use of Teradata (student network) for OLAP reports development

and data modeling.

> Use of Business Objects, Cognos for building reports and

Statistical Process Control (SPC) charts

> Developed Key Performance Indicators(KPIs),corporate performance

management metrics-Balanced Scorecard

> Implement strategic Business Dashboards, trend analysis by

analyzing the Data Warehouse infrastructure and architecture

Designing and Implementing an Employee-Project Database (CLIENT: INTUIT

Turbo Tax, Arizona)

> Interacted with our client to gather, perform use-case requirements

analysis and defined our modeling process-UML

> Compliance analysis using Bloomberg financials. Sarbanes Oxley Act

(SOX)

> Analyzed the Big picture, designed a normalized relational

database model based on the business requirements identified.

> Analyzed the dataset AS-IS and proposed the TO-BE model using Data

Flow(DFDs) and Work Flow Diagrams

> Implemented the Entity Relationship (ER) model using MySQL and

developed optimized queries for customer-defined views

> Developed the front-end Web interface using Dreamweaver/ JDBC

connection driver/ Apache Tomcat

Project and Portfolio Management - SIX SIGMA (CLIENT: Genomics USA, AMI

and University Medical Center)

> Analyzed the Six Sigma Quality attributes- Statistical Process

Control(SPC)for the High Scale Manufacturing of HLA chip

> Analyzed the Big picture, cGMP processes for Microarray technology

transfer project - High scale manufacturing of HLA chip

> Interacted with various team leads and research scientists and

identified scope, cost,time, quality and potential project risks

> Identified the critical phases of project, process control

attributes and proposed a Project Management framework - time,

resources management plan using Project management tool,Microsoft

Project 2007

Cost/Benefit Analysis and Business Strategy for IT (CLIENT: Voices for

Education, AZ)

> Prepared the "Vision and Scope", Use-Case and Software

Requirements Specification Document.

> Analyzed the Business Rules, Requirements, Functional, Software

Requirements,External Interfaces and Quality Attributes

> Process Analysis: Internal,Competitive,Technology environment

analysis using CPP (Certified Process Professional)

> Proposed a modified IT, Business Strategy and Cost/Benefit

analysis for maximization of profits

HONORS / LEADERSHIP ACTIVITIES

Lead WIT (Women In Technology) event on STEM - Middle School/High school kids at

RTP 2013

Active Volunteer at Local low-income schools in Almanac, Vance county

Active member in the NetApp University Recruitment Team, and represented NetApp

at Career fairs for candidate selection/hiring

Responsible for candidate hiring, and QA team building

Social Chair,Graduate Club,University of Arizona

Teaching Assistant(TA), Eller College of Management (Masters and Undergrad

Students) :System Analysis and Design, Social and Ethical Issues in the

Internet / Professional Outsourcing-Globalization

Volunteer - Possess around 150+ hours of community service and 550+ hours of

community service with the AmeriCorps Program of US Federal Govt (Location: TX,

USA)

Research Papers selected for presentation in International Conferences-ISA Expo

held at USA, Egypt Led projects/programs, strategy creation, escalation point of

contact for customers - proactive/reactive case management

Managed communication from Executives, mid-management to engineers, cross

functional teams and customers

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