Customer Service Sales

Joe Johnson

P.O. Box ***, Mound Bayou, MS *****

662-***-****

*************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Powerful telephone skills, able to establish immediate trust and confidence

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Profile

Successful experience in customer service and support with recognized

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strengths in problem solving and trouble shooting, sales staff support, and

planning/implementing proactive procedures and systems to avoid problems

in the first place.

1. Possess solid computer trouble shooting skills.

2. Excellent working knowledge using both PC and Mac systems;

Window 98 Windows 8 OS. All Microsoft Word, Excel, WordPerfect,

Publisher, CT DataTrac. Cell OS Symbian, Android, Black Berry OS.

Persistent, patient, and sensitive to customer’s needs and apprehensions

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3. Effectively overcome objections to sales in a calming and convincing

manner

• Increased collections recovery significantly

Synopsis of Achievements

1. Proactive planning led to notable increase in collaborative partnerships

with area community organizations.

2. Created customer satisfaction survey, drastically reducing potential

problems.

3. Developed the first of its kind youth programs

Eagle Music & Media Academy 1998

Employment

Present

Founder and CEO

1. Developed and established nonprofit 501c3 status

2. Wrote proposals and awarded several grants for youth

and community projects

1. Developed first of its kinds career development

programs

2. Developed& managed web site, YouTube, Facebook and

social media presence

Private Eye Investigations 1996 1998

Investigator/ Collections agent

1. Identified and located debtors and assets in order to

recover what’s owed to the client.

2. Help to find relocated debtors using spontaneous

telephone communication techniques to gather

information.

3. Arranged and recorded payment plans

4. Handled inbound customers and client calls

5. Trouble shot company computer systems

Independent Mystery Shopping

Independent Contractor

• Process many mystery shopping jobs for various companies.

• Has helped Real Estate Companies identify problems with

their apartment complex new tenant/manager interviews

Identified and confirmed concerned issues in clients

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companies

Brought awareness to problems in retail fast food and

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Restaurant chains

Education

Art Institute of Atlanta: Entertainment Management

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