Customer Service Administrative Assistant

Courtney Henderson

530-***-**** . *******************@*****.***

CAREER OBJECTIVE

A position where I can utilize my customer service and analytical skills.

SUMMARY OF QUALIFICATIONS

. Ability to train new employees and support team members

. Capable of creating queries and importing Excel files in Access

. Capable of using advance formulas in Excel, including vlookup and pivot

tables

. Experience working with providers and internal customers to recover

overpayments

PROFESSIONAL EXPERIENCE

Financial Analyst

Blue Shield of California - San Francisco, CA 12/2013

- Current

. Ensure IPA's are paid accurately and promptly for capitation payments

according to DMHC regulations.

. Prepare monthly adjustment and accruals to ensure accurate payment.

. Analyze excel and access data on a daily basis.

. Work with provider and IPA's on appeals and claims questions.

. Work with Network Management on IPA contracts.

. Support team with reporting.

. Order all supplies for financial department.

. Maintain and build Access Databases.

Senior Collection Support/Analyst

Blue Shield of California - Lodi, CA 02/2010 -

12/25/2013

. Worked with management on strategic projects by working with internal

and external customers to generate reports.

. Assisted in the creation of multiple access databases to automate

processes, including an Access database that auto created statement

reports for providers.

. Support vendors on payment and security issues.

. Assisted recovery vendor to expand into hospitals with no vendor

presence to increase overall overpayment recoveries.

. Supported business analyst to enhance the write off process by

gathering requirements.

. Team lead on year long provider project to reduce the cost of

healthcare. Worked with network management team and providers by

generating reports.

. Assumed responsibility for multiple department reports from business

analyst, including reoccurring reports to internal customers and

vendors.

. Assisted in the preparation of team quarterly meeting power point

slides and presented status of on going projects to team.

. Go to person to resolve non-occurring issues from vendors and team

mates, which have included security, reporting, data gathering, and

training.

. Assisted in the process interviewing for open positions within the

department.

. Work directly with multiple vendors to ensure overpayments reconcile

and vendors are paid timely

. Work with legal for workers compensation in order to ensure all

processes are up to state and federal regulation

. Suggested and initiated a paperless process by assisting in the

development of an Access database to create electronic manual check

request

Chief Sampling Officer

Jamba Juice Company- Woodland, CA

. Responsible for providing excellent customer service.

. Built and restocked displays and assured samples were fresh and

stocked.

. Took inventory of products and made orders to replenish stock.

. Went on offsite jobs for catering events.

. Supervised and trained new employees.

. Cash handling experience.

Administrative Assistant

HSF North America - Sacramento, CA

08/2008 - 11/2008

. Accurately completed multiple reports to corporate office on a timely

basis.

. Provided customer service support to internal and external

stakeholders.

. Accurately researched to determine credits to vendors.

. Assisted Human Resources team with new applicants by creating new hire

packets and scheduling interviews.

Third Key Hold Manager

Rainbow Apparel - Woodland, CA

07/2007 - 02/2008

. Responsible for ensuring customer satisfaction by assisting customers,

coordinating apparel and providing a positive shopping experience.

. Supervised and trained new employees.

. Reconciled daily cash register and deposited funds to bank.

EDUCATION

Woodland Community College Woodland, CA Business Major (2007)

Contact this candidate