Customer Service Sales

L I N D S E Y S H I R E R

832-***-**** *************@*****.***

S E N I O R E X E C U T I V E A D M I N I S T R AT I V E A S S I S TA N T

Certified Professional in Executive Administrative Assistant, President, VP, CFO, Sales, Opp & Engineers.

Demonstrated success in negotiating win win compromises, developing and writing personnel manuals, corporate

policies, job descriptions and management reports.

Skills

Admin Support Mediation & Advocacy Orientation & On Project Management

Travel Arrangement’s HRIS Technologies Boarding Accounts Payable

Expense Reports BCIS Training & Payroll

Calendar Management Sales Force Create Development Type Proposals

Event Coordinator Performance Project Coordination

Management

Screen Calls

Creating Spreadsheets

Professional Experience

ATSER Houston, Texas 2013 – Present (contract)

A Software and Technology Solutions Company

Assist Sales and Marketing with research and entering contacts into salesforce

Answer phones

Delta Structural technology inc Conroe Texas

Composite Structural Contractors & Engineers

Conroe, Texas 2010 2013

Senior Executive Administrative Assistant,

Handled multiple clerical tasks (e.g., data entry, filing, records management and billing) as the Senior Assistant to the President, VP,

COO & Controller I Coordinated travel arrangements, and maintained sales force database. Also trained and supervised other support

staff.

Track Engineering budget and reporting; assisted President with numbering drawings and creating project books, updated server

with projects and maintain all contracts, invoices, drawings, insurance, submittals and product data sheets.

Spoke with and created good relations with contractors, vendors, and engineers.

Entrusted to manage office in the Owners absence. Provided timely, courteous and knowledgeable response to information

requests; screened and transferred calls; and prepared Billings and Data entry.

Handled monthly bills and tracked then in excel (AMEX, home depot, shell, AT&T, and FedEx)

Sensitivity to all personal matters regarding the Owner and other senior executives.

Operations submittals for all projects, Sales and Engineer assistant.

Created and maintained Sales force (system the company used to track the sales teams progress and company progress)

Worked side by side with COO with Harvard Business Certificate, by keeping track of all company finances and budgets.

Professional Experience (continued)

AIR FILTERS INC. Houston, Texas 2008 2010

Industrial, Commercial and Residential Applications

Customer Service Specialist/Manager

Promoted from Customer Specialist to Manager over Customer Service call center.

Assisted Sales Manager with Filter Expo and Conference in Orlando, Florida.

L I N D S E Y S H I R E R

Phone: 832-***-****) Page 2

Answered multiple phone lines while still maintaining everyday responsibilities.

Invoice Customers, Credited customers though Google and Pay Pal.

Reworked new hire orientation program to include HR information and company resources.

Organized Sales and customer service meeting weekly.

Updated Filter spread sheets and spec sheets for customers.

OFFICE TEAM The Woodlands, Texas 2006 2009

Temp Agency

Administrative Assistant/Tax (Finance) Specialist

Was requested for Temp personally to work with CB&I and other big corporations.

Converted PDF files/Maintained all personal files.

Updated and maintained website: daily reports, invoices and other contracts.

Conducted and filed Vice Presidents expense reports.

Scanned and sent all invoices to headquarters in Michigan.

Sent out HDD drawings and job reports to job managers and superintendents.

Set up and managed conferences and board meetings.

LEAM DRILLING SYSTEMS Conroe, Texas 2004 2006

A full-service provider of Directional and Horizontal Drilling Services to the oil and gas industry

Office Manager Assistant/Receptionist

Answered multiple phone systems, greeted clients and ordered supplies.

Responsible for drilling completion reports and data entry utilizing Access/Excel.

Assisted customers with day to day shipping and receiving issues.

Maintained purchase orders and reported mud motor hours.

Organized filing of drilling reports, BHA reports and shipping and receiving.

ICO POLYMERS Houston Texas, 2003 2004

Offers the most complete product portfolio to rotational molders and custom powder consumers around the

world

Purchasing Manager

Issued and maintained PO’s receiving and verified cost, quantities and modification International.

Issued and maintained PO’s to suppliers for plant requirements International.

Prepared supplier invoices, maintained database and related correspondence.

Tracked International imports and exports of resin and materials, preparing commercial invoices for shipments to

Brazil and Italy.

Assisted Director of International Marketing with trade show, marketing materials and logistics. Traveled to Italy,

France and Canada to set up trade shows.

University Education & Certifications

Penn State 2012 Continuing online

Continuing BA Business, Minor in Human Resources, Minor in Economics & Minor in Psychology.

L I N D S E Y S H I R E R

Phone: 832-***-****) Page 3

Ashford University Clinton Iowa

BA Business Management.

Montgomery College Montgomery Texas

Associates of Science in Business Management.

Windham School Certificates

Business Computer Information System Certification.

Completed online HR certificates.

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