Customer Service Operator

Pousila Tanuvasa

**** ****** ***. *******, ** ***11 (cell) 760-***-****

************@*****.***

Skills Summary

. Excellent Customer Service skills acquired through last 6 years in

variety of positions.

. Outgoing, speak effectively, listen attentively, appreciate

constructive criticism, open minded, appreciate other's input.

. Adaptable, dependable, reliable worker.

. Excellent organization skills including detail oriented, multi-

tasking, setting goals, meeting deadlines.

. Superb leadership skills through both personal and professional

life.

. Patient, supportive, team-player.

Professional Experience

Caregiver 05/2008 - Present

Barstow, CA

Volunteer

. Plan and prepare meals, monitor food expiration dates, run errands,

assist with walking and light exercise, light housekeeping, laundry,

provide medication reminders, escort to appointments, maintain

calendar, engage in activities, assist in completing all VA paperwork

as necessary.

. Acquired patience through a variety of trial and errors, now consider

patience to be one of my biggest attributes.

. Create and executed new schedule to include bill pay, doctor's

appointments, excursions; also encouraged new experiences including on-

site therapy to help with current illness.

Together Samoa 09/2009 - 09/2010

Carson, CA

Volunteer

. Raise money to help schools in Samoa and Tonga that were affected by

the Tsunami in 2009. Networked with other Non-Profit

organizations/Pacific Islander communities' online, organized events

and sold wristbands to assist in raising money.

. Awarded by Samoan Achievers International in 2010 as one of the up and

coming non-profit organizations.

. Sharpened my artistic skills through creating and publishing flyers,

keeping our Facebook account, as well as our YouTube video. Planned,

filmed and edited YouTube video that acquired over 200 views.

IAP 05/2004 - 09/2007

Fort Irwin, CA

Operator

. Utilized excellent customer service skills while answering and

distributing incoming telephone calls, distribute numbers to units and

other locations on post, connect deployed soldiers to their loved ones

or other areas as requested. Filing, end of month report, and other

administrative duties as required.

. Re-organized files by year permitting easier access and viewing;

allowed easier reference during auditing to view files by year than

old system filed by month.

. Reached 12,000 calls during one month.

Education

Barstow Community College 2002 - Present

Barstow, CA

Associate's Degree in Social Science in progress.

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