Management Quality Assurance

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CV/Resume

Resume, Dennis Michael Lujan

*** * ******* *** ******* City, Illinois 60409 ************@*****.*** 708-466-

1074

Senior Management

Strategic Planning Team Leadership Quality Assurance

Self-motivated professional, providing leadership, coordination and support across business

functions ranging from planning and project coordination to operations and facilities

management. Excellent work ethic; motivate team members to excel. Skilled communicator;

excellent relationship-management strengths among colleagues, customers and public. Sound

problem solver with history of improving processes and workflow. Tactful and diplomatic in

establishing, developing and managing internal and customer relationships. Core Competencies

Collaborative Inventory Management Vendor Interactions

Leadership Employee Operations Oversight Relationship Management

Relations Process Presentation Development Team Building & Coaching

Improvement

Professional Experience

Access Psychological Services - Tinley Park, IL 2004 to

Present Access Associate Implement company mission statement and ensure achievement of

floor supervisor goals. Establish and develop strong working relationships; monitor activities and

compile and report on performance metrics. Self-manage work integration functions; apply PSR

skills and metrics in business environment. Key Achievement: Earned numerous certificates for

high-quality performance and contributions toward organization's goals.

CherryOneWeb/ElliottsWeb Chicago,

IL 2002 to 2003 Consultant

(Internet) Participated with team in development of Internet consulting strategies for marketing-

focused organization; supported CEO and VP with regard to business performance levels.

Developed presentations and crafted development components. Made presentation appointments

and conducted follow up. Screened employee candidates and managed CEO calendar.

Responded to inquiries and communicated across all functions and departments. Ravenswood

Baptist Church / School / Daycare Chicago, IL 1997 to 2002

Facilities Manager, 1998 to 2002 Maintenance Staff, 1997 to 1998 Promoted to oversee all

aspects of facilities management for 6 properties. Developed and implemented operational

strategies; defined schedules. Managed inventory. Interacted with staff, administrators, customers

and public. Ensured equipment maintenance as necessary and resolved operational and

equipment problems. Provided manager and staff support and responded to tenant inquiries. Key

Achievement: Consistently managed competing priorities and requirements to provide

exceptional service in multifaceted environment. Merchandise Mart Properties, Inc.

Chicago, IL 1996 to 1997 Public Liaison (Security

Officer) Provided management support in interactions with numerous tenants in 4-section

complex, including complex property and investments security. Interfaced extensively with

customers and visitors; monitored activities and identified / addressed potential issues.

Investigated and resolved problems; liaised with law enforcement and executives as necessary.

Key Achievement: Identified and corrected multiple security management discrepancies,

improving area security. Detected apparent break-in attempt through careful observation.

Department of Aviation, City of Chicago Chicago, IL 1994

to 1995

Aviation Special Officer Monitored public activities and interacted daily with members of

public, colleagues, supervisors and senior managers with regard to procedures, safety, and

problem solving. Established rapport with and developed positive relationships with colleagues,

teams and public. Enforced legal as well as procedural matters; ensured compliance with

regulatory, legal, and safety requirements. Monitored and analyzed safety issues; developed

reports.

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Prior experience includes positions as Console Operator, Public Liaison, Terra

Foundation for the Arts, Chicago, IL; Security Officer / Dispatcher, Swissotel,

Chicago, IL; House Officer, The Drake Hotel, Chicago, IL; Point of Sale (POS)

Team / Sales Associate, Kmart / Sears Holding Corp., Chicago, IL

Education & Credentials

*Master Of Business Administration (MBA) Apostille degree And Master Of Letters MA,

2007 Canterbury UNIVERSITY – Worldwide US Il., Bachelor of Science, Electronics

Technology, 2008 Almeda UNIVERSITY – Worldwide, Boise, ID Liberal Arts Coursework

Harold Washington College – Chicago, IL Award: Outstanding Recruit Award, City of Chicago

Dept. of Aviation Professional Development Strategic Business Planning, Project Management,

Team Leadership, Cross-functional Coordination Technical Proficiencies: Word, ASP, HTML,

network security, workflow automation Professional Activities Enforcement Sources, NFP:

Founder / VCEO, 1999 to 2002

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