Customer Service Manager

Agata Olszewski

MOBILE: 48-501****** EMAIL: ***************@*****.***

PROFILE / KEY SKILLS

I have extensive experience in negotiations. I believe that my knowledge will be useful for many employers. I am

open and ready to face new challenges. I easily establish contacts which colleagues at work. I have knowledge of

different computer systems. I am eager to learn.

July 2010 - Company Name: Colgate Palmolive Title: Indirect Procurement Buyer

Sep 2013

Scope: RFPs, procurement and sourcing activities, negotiation, purchase order management,

customer assistance service, MDM Management, Catalogue Manager, PSA (Procurement Spend

Analyser)

Categories and/or Commodities: Marketing premiums and promotion, IT service, IT equipment,

Mobile phone, Lead lines, Cars, Displays etc.

Experience description:

• Support local spend sourcing for one/multiple subsidiaries

• Perform periodic spend analysis via PSA and market research for local or EU projects

• Active communication with business stakeholders and prioritization of their requests

• Utilize eSourcing tool to execute competitive bid (RFP, RFI, RFQ)

• Develop expertise with key Procurement Systems/Tools: eBuy (some SAP system),

eSourcing, PSA, MDM

• Review eBuy Shopping Cars for accuracy/control purposes and flip into Purchase Orders to

the appropriate supplier

• Ensure that all purchasing documents and procedures are ready for audit purposes

• Initiate any new vendor requests or changes to the vendor master, in MDM Vendor for goods

and services sourced via eBuy,

• Create or update catalogue in MDM Data Manager and MDM Import Manager system

• Assist in resolving technical and security issues and interface with GIT (second level support)

• Report in SAP and company systems

Jan 2009 – Company Name: Polska Telefonia Cyfrowa Sp. z o.o. (T-Mobile)

Feb 2010 Title: Procurement Specialist

Scope: RFPs, procurement and sourcing activities, negotiation, condition warehouse, purchase

order management, invoicing supervisor

Categories and/or Commodities: Office administration, condition warehouse

Experience description:

• Review SAP Shopping Cars for accuracy/control purposes and flip into Purchase Orders to

the appropriate suppliers

• Support local spend sourcing, negotiation, contact with suppliers

• Review in SAP confirmation and invoice for correct purchase orders

• Report in SAP and company systems

• Assist in resolving technical and security issues

Oct 2006 – Company: Aster Sp. z o.o. (now UPC) Title: Personal Assistant of Director

Aug 2008

Scope: office administration,

Categories: Customer Department and service

Experience description:

• Managing the building and office administration for hole department: corporation with

security service, cleaning service, management of the building,

• Customer service

• Arranging business meetings and social event

• Organizing re-locating company office

• Reporting in SAP and company systems

• Purchase Orders in SAP and approve invoice

May 2006 – Company: ComputerLand SA Title: Secretary

Aug 2006

Scope: Practice, customer service, office administration

Experience description:

• Customer service,

• Office administration: phones call, correspondence management, control on office staff

Jan 2004 – Company: Philips Poland – Philips Medical System Title: Sales Business Administration

May 2006 and Secretary

Scope: Public tenders, administration, negotiations

Commodities: Medical equipment and service

Experience description:

• Office administration

• Premiums for marketing and sale group

• Arranging business meetings and social event

• Initiating any new vendor requests or changes to the vendor master, in MDM Vendor for

goods and services sourced

• Public tenders (hospitals etc.)

• Reporting in SAP and company systems

• Purchase Orders in SAP and approve invoice

Jul 2003 – Company: DataTrans Sp. z o.o. Title: Reception

Oct 2003

Scope: Practice, customer service, secretary office,

Experience description:

• Arranging business meetings and social events

• Office service: phone calls, reduction documents, presentations etc.

Jul 2002 – Company: Hard Rock Café Title: Customer service

Sep 2002

Scope: Customer service in restaurant in USA

EDUCATION

2004 University of Trade and Law in Warsaw

1997 High School, Arroyo Grande USA

1994 School of Economics in Warsaw

TRAINING

2013 Positive Negotiation Program

2012 Money Matters

2011 Customer Service in a cross-cultural environment

CONTACT DETAILS

Tel Mobile 48-501-******

Email *******@**.**

Addres Poland, 02-786 Warsaw, Jastrzebowskiego 24/23

OTHER DETAILS

Nationality Polish

Interests I have a lot of different interests:

I love travelling - visiting and discovering new places; I like sport – many different disciplines:

swimming, water polo, skiing, recreational cycling; cinema;

Languages Fluent English, Polish & basic Russian

Knowledge driver licence cat. B; MS World, MS Excel, Power Point, SAP, eBuy, eSourcing, MDM Data

Manager, MDM Import Manager, PSA (Procurement Spend Analyser), MDM (Master Data

Management), Lotus.

Contact this candidate