Human Resources Customer Service

HENRY AKINS II

******@*******.*** ● 501-***-****

AVAILABLE FOR RELOCATION

SUMMARY OF QUALIFICATIONS

A Human Resources Professional who has held positions with organizations where successful delivery of unique

solutions that transformed corporate goals into profitable reality, built HR and Operations systems, and managed rapid

business growth.

• As a Regional Director, directed HR strategies for thousands of associates in multiple locations. Directed core

management activities far surpassing typical Human Resources functions, including key components of Talent

Sourcing, related to corporate directives of departments.

• With over (15) years of management experience in various industries, offers a valuable grouping of cross-

functional skills, specific to the unique needs of this business. Thoroughly familiar with industry-related

Recruiting/Talent Acquisition, labor issues, collective bargaining agreements, regulatory requirements, safety and

security, associate satisfaction, and staff development.

• Developed numerous programs to support corporate goals and created lean yet effective operating conditions.

Programs include creation and implementation of change-management concepts to which merged best practices of

corporate policies and cultures resulting in improved systems, employee relations and customer service.

• Consistently recognized by company leadership and peers as a smart, industrious, tenacious, and decisive leader

and visionary. Manage Human Resources as a value-add, not a resource drain. Quickly assessed situations, rapidly

crafting solutions, building teams, organizing actions, and creating profit and/or efficiency with each project’s

conclusion.

Key Contributions

o Transformed previously disorganized, under-performing HR department into a well-functioning, cost efficient and

highly utilized entity as evidence by 10% over improvement in service scores over prior year’s associate survey

data.

o Slashed recruitment/temp agency fees $150,000 annually by revamping recruitment strategies and bringing

function in-house.

o Saved an average of $25,000 annually as a result of redesigning and negotiating benefits program to realign with

market conditions.

o Recouped over $500,000 annually in benefit contribution overpayments by conducting an array of benefit and

compensation audits that identified and corrected and discrepancies.

o Increased morale and saved $652,000 in operating and salary expenses over a 5-year period by conducting

thorough and extensive job description and salary analysis and adjusting salary grade structure to reflect industry

standards.

o Implemented, integrated, and maximized usage of new HRIS systems. Brought project in 16% under budget and

dramatically improved efficiency of HR functions.

AREAS OF EXPERTISE

Budget Administration/Reporting Union Negotiations & Mediations Development and Training Programs

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Associate Recruitment & Retention Regulatory Compliance Program Assessment/Change

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Employee & Labor Law Corporate Safety & Security Compensation & Benefit Programs

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Policy Design & Administration HRIS System Implementation Employee Relations

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EDUCATION

B.S. in Business Administration – Philander Smith College

MBA – California University

HENRY AKINS II

CAREER EXPERIENCE

Regional Mgr to Regional HR Director: Terminix / ServiceMaster April 2009 – Present

While reporting to the President of the company, effortlessly transformed HR from administrative role to strategic

business partner, including working with senior management to drive key business and implement performance initiatives.

Conducted extensive analysis of existing HR organization and developed business plan to update all policies, procedures,

services, programs, and operations. Created and directed the standardized organizational model to clarify authority and

responsibilities. Led transformation of company perception of bureaucratic HR function to a value added service.

Achievements:

• Supports a region of 10 states with the provision of leadership and technical direction of 2 direct reports under the

P&L responsibility of $2 million

• Has maintained an associate retention of 20% for over 2500 employees and full cycle talent acquisition.

• Held the highest HR compliance score of 94% in the company’s history to date.

Regional Director of Human Resources: Coca-Cola Manufacturing

August 1998 – April 2009

Originated and led Human Resources practices and objectives which provided an associate-oriented, high performance

culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and

ongoing development of a superior workforce. Provided consultation to management on strategic staffing plans,

compensation, benefits, training and development, budget, talent acquisition and labor relations. Also coordinated the

implementation of services, policies, and programs through Human Resources staff, while often leading performance

management, talent assessment and effective labor relationships, including negotiating and administering labor

agreements.

Achievements:

•Hired to create a successful and resourceful HR service unit after company reorganization within a distribution plant

with 2500 associates and 3 direct reports. This included but was not limited to managing a $1.5 million departmental

budget, while executing 40% reduction in force.

•Developed new and online recruitment sources, which substantially reduced advertising costs by 38% while

increasing the number of qualified and diverse candidates by 24%.

• Conducted an extensive recruitment campaign for filling 150 management, technical, and professional positions in

2 years. As well as reduced vacancy turnaround time from an average of 45 days to 22 days talent acquisition.

• Introduced a new associate orientation and individualized training resulting in 92% satisfaction record.

• Spearheaded succession planning initiative, resulting in projected reduction of hiring expenses by approximately

20% over 1 year.

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