AML analyst, management professional, customer service
Resume:
Penelope Cuthbert
Birmingham
B*7 6UN
PROFILE
An enthusiastic Anti Money Laundering professional with knowledge in
account analysis, management and data presenting gained a busy office
with customer facing experience. A flexible member of any team with the
ability to adapt to change with new environments. Strong team-player,
self motivated with an ability to manage a team of people and gain
success. Works best when allowed to use own initiative. Thrives in an
environment where personal development is valued.
CAREER HISTORY
Barclays Bank Plc.
2013-Current
2006- 2007
Anti-Money Laundering Analyst
. Monitored international and UK accounts to confirm or refute
suspicious activity to SOCA
. Met service level agreements.
. Liaised with other countries AML teams to provide solutions for
international reporting of accounts.
. Began AML Africa project at Barclays Centre of Excellence, working on
4 different countries simultaneously.
. Trained new members of the team on transaction monitoring.
. Part of the quality checking team for new analysts to ensure highest
standard of work was maintained
. Used Fortent Transaction Monitoring System on a daily basis.
. Performed in role by meeting and exceeding targets.
. Introduced new ideas and processes.
. Some experience in fraud case handling.
Tactical Meteorologist Royal Navy 2009-
2013
. Used skills to develop team strength with new people.
. Acquired military discipline.
. Worked to an excellent standard of physical and mental challenges.
. Problem solving in charge of a team and alone.
. Collated information for forecasts in briefs.
. Presented weather information to large teams of identical ranks and
above.
. Communicated with a team of people to achieve a high standard of
results.
Manager and Sales Advisor BT
2008-2009
. Managed a team of 19 people making sure advisors adherence to
schedules, targeting.
. Coached advisors in the team to build up confidence to hit team and
individual targets.
. Previous to this, predominantly a telesales role dealing with
customers' orders and retention for telecommunication services.
. Placed orders for customer indicating correct lead times and
directions for use via the telephone.
. Worked on a right first time basis, covering all aspects of new
customers needs at the first point of contact.
. Met and exceeded targets resulting in a monthly bonus in addition to
salary as one of the top performers.
Personal Banker and Cashier
2003 to 2006
Barclays Bank
2007-2008
. Handled customer queries both face to face and via telephone
resulting in benefits for both the customer and the company.
. Achieved targets in sales environment with awareness of customer
needs.
. Produced quality and substantial business for company through
customer relations and sales.
. Upheld reputation of company when dealing with complaints.
. Generated own and processed leads from other members of staff to
create revenue and meet customer needs.
. Used own initiative to remain top performer in selling role by
adapting techniques to suit different customers.
. Remained professional when faced with challenges from customers and
management.
Education and career Development
11 GCSE's (including maths and English)
NVQ level 2 in Customer Service
General Insurance passed in July 2005
Software
TMS Fortent
Microsoft Word Oneview/Siebel
Microsoft Excel Smart
Microsoft PowerPoint
Microsoft Outlook
Windows 95,98,2000, XP
Personal Details
Date of birth: 9th November 1985
Marital Status: Single
Interests: Socialising, travel and the physical activity.
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