Technical Support Manager

Amit Kumar Gupta

*** ' A ' Kandhaipur ( Talabpar )

Dhoomanganj, Allahabad. 211011

Mobile - 097********, 074********

****.**********.*****@*****.***

OBJECTIVE

To carve a niche for myself in IT industry and to give my best to the

organization and gain

professional expertise in Networking Technology and Management.

PROFESSIONAL QUALIFICATIONS

. Master in Computer Application ( MCA ) in Ist division 73% from Sikkim

Manipal University in 2011

. Diploma in ASP.Net & SQL Server from UPTEC in 2010

. Master Diploma in Software Technology (MDST ) in 2002

. Master of Commerce with 2nd Div from Kanpur University in 2004

. Bachelor of Commerce with 2nd Div from University of Allahabad in 2002

. Passed 10+2 with 2nd Div. From U. P. Board in 1999

. Passed 10th with 2nd Div. From U. P. Board in 1997

PROFESSIONAL EXPERIENCE - I

Experience - (Aug 2013 to Till Date)

IVORY Hospital Pvt. Ltd., Greater Noida

Worked as a IT Manager & Technical Support. I was handling the

following responsibilities :-

. Maintaining the Hospital Management System Software

. Maintaining the Inventory control system of all stores & purchase

bills

. Installation, backup, and configuration of MS-outlook2000.

. Hardware and Software installation & maintenance of clients, which are

running Windows 2007 and Windows Server 2008

. Installation and Configuration of Network and Desktop Printers.

PROFESSIONAL EXPERIENCE - II

Experience - (April 2013 to July 2013)

Shakuntala Multi-Specialty Hospital, Allahabad

Worked as a Corporate Manager & Technical Support. I was handling the

following responsibilities :-

. All the T.P.A. Works & Billing

. Hardware and Software installation & maintenance of clients, which are

running Windows XP and 2007 professional.

. Installation and Configuration of Network and Desktop Printers.

PROFESSIONAL EXPERIENCE - III

Experience - (Nov 2006 to March 2013)

Jyoti Hospital Pvt. Ltd., Allahabad

Worked as a Manager System & Technical Support. I was handling the

following responsibilities :-

. Maintaining the Hospital Management System Software.

. Maintaining the Hospital Inventory control System & Implementation.

. Managing a Windows 2000 Mixed Mode Network with Exchange mail server.

. Main work area involves setting up user policies

. Virus updates

. Windows patch download and updates.

. Installation, backup, and configuration of MS-outlook2000.

. Hardware and Software installation & maintenance of clients, which are

running Windows XP and 2000 professional.

. Installation and Configuration of Network and Desktop Printers.

. Environment: Window 2k Server/professional, Windows XP, MS-Outlook

2000.

PROFESSIONAL EXPERIENCE - IV

Experience - (April 2006 to Oct 2006)

Goodwill Hospital & Research Centre Ltd, Noida

Working as a Technical Support Executive My job responsibilities include

but are not limited to :-

. Trouble Shooting LAN & WAN Problem.

. Major work area involves setting up user policies.

. Virus updates.

. Windows patch download and updates.

. Installation, Backup, and configuration of Software

. Installation and Configuration of Network and Desktop Printers.

. Hardware and Software installation & maintenance of clients which are

running

. Windows XP and 2000 professional.

. Negotiation with Technical Support Vendor

. Environment: Window 2k Server/Professional, Windows XP.

PROFESSIONAL EXPERIENCE - V

Experience - Sep 2003 to April 2006

Jyoti Hospital Pvt. Ltd., Allahabad

Worked as a Technical Support & Tally Setup. I was handling the

following responsibilities :-

. Managing a Windows 2000 Mixed Mode Network with Exchange mail server.

. Main work area involves setting up user policies

. Virus updates

. Windows patch download and updates.

. Installation, backup, and configuration of MS-outlook2000.

. Hardware and Software installation & maintenance of clients, which are

running Windows XP and 2000 professional.

. Installation and Configuration of Network and Desktop Printers.

. Environment: Window 2k Server/professional, Windows XP, MS-Outlook

2000.

PROFESSIONAL EXPERIENCE - VI

Experience - May 2002 to Sep 2003

Rishu Agencies ( A Waterproffing Chemical Company ) Allahabad

Worked as a Computer operator & Technical Support Executive. I was handling

the

following responsibilities :-

. Trouble Shooting LAN & WAN Problem.

. Hardware and Software installation & maintenance of clients, which are

running Windows XP and 2000 professional.

. Installation and Configuration of Network and Desktop Printers.

IT EXPOSURE

OS/Networking : Windows98, NT 4.0 server / Workstation,

Windows 2000/2003 Server / Professional, XP.

Application Server : Microsoft Exchange Server 2003.

Remote Access : FTP, Dial Up

Protocol Suite : TCP/IP, DNS

Back Up : NT Backup, Windows 2000 Backup

Anti Virus : Norton's, MacAfee & Quickheal Total Security

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PERSONAL DETAILS

FATHER'S NAME : Sri Satyendu Prakash

DATE OF BIRTH : 27th January 1983

NATIONALITY : Indian

I hereby declare that the information provided above is true to the best of

my knowledge and belief.

Date :

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Place : Allahabad Amit Kumar Gupta

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