Manager Customer

Shalena Gillani

Email: **************@*****.***

Cell: 518-***-****

EDUCATION

American InterContinental University

Bachelor of Business Administration in Healthcare Management

Graduation Date: 04/2005

Bachelor of Business Administration in Human Resource Management

Graduation Date: 07/2005

SKILLS

Windows 95 Windows 98

Windows 2000 Windows XP

Windows 7 Windows 8

Microsoft Word Microsoft Outlook

Microsoft Excel Adobe Illustrator

QUALIFICATION HIGHLIGHTS

Strong ability to produce results within a team environment and

independently, utilizing a "take charge" attitude, self-motivation, and

commitment.

PROFESSIONAL EXPERIENCE

Brite Beginnings Early Learning & Development Center

Clifton Park, NY

Director, 03/09- Present

I pride myself on excellence by enhancing the education and

development of our children first and foremost. When I consider a career, I

like to join a team that is passionate about thoroughly preparing their

students for all the challenges ahead.

As a Director, I look for committed individuals who want to make a

difference in the lives of young children and their families, while

effectively and efficiently running all School operations.

Some of the exciting things that I have done as a Director include,

however, not limited to are:

Making a difference every day!

PROFESSIONAL EXPERIENCE CONTINUED

Being accountable for the operation of the school, ensuring the school

is operating in accordance with company and state licensing standards.

Being responsible for ensuring an educational, caring, and safe

environment for the children and parents.

Spark imagination, build self-esteem, and help children discover new

things each day.

Promoting the positive image of the company and play a major role in

making the company a provider of choice in educational programs for the

communities that we service.

Recruiting, selecting and retaining quality staff.

Strong organization skills, computer skills, and the ability to multi-

task and manage multiple situations effectively.

Budgeting and keeping financial accountability.

Helping achieve profitability for the company.

Promoting school by marketing thought advertisement.

Keeping and creating vendor relations.

Telenet VoIP

Los Angeles, California

Project Coordinator/Office Manager, 04/07-04/08

Issue RFC

Create Change Order Proposals

Route requests for proper approval

Coordinate all large projects during their time line through planning,

scheduling, tracking, & reporting.

Multitask in a fast paced environment.

Prepare Subcontract Agreements/Subcontract Package

Assist (5) Project Managers in any areas needed with the projects

Manage & Track Insurance Policies, Renewals, & Certificate of

Insurance

Manage & Track contracts with clients, sub-contractors, & vendors

Responsible for 15-25 jobs at one time

Big Bite Food

Los Angeles, California

Human Resource/ Account Manager, 08/05-03/07

Screen Candidate Resumes

Prepare offer letters

Conduct and arrange interviews with Big Bite Managers

Assist Managers in development and implementation of recruiting

strategies

Schedule drug screening and criminal background check

Provide Orientation packages to new employees

Schedule Training

File and maintain employee records for future references

PROFESSIONAL EXPERIENCE CONTINUED

Anixter

Glenview, Illinois

Accounts Receivable, 08/04-06/05

Post North America & Canada customer payments by recording

transactions

Post revenues by verifying and entering transactions from lock box and

local deposits

Update receivables by totaling unpaid invoices

Resolve valid or authorized deductions by entering adjusting entries

Protect organizations value by keeping information confidential

Glenview State Bank

Glenview, Illinois

Teller, 10/02-08/04

Fast-paced, high-volume, face-to-face customer contact

Processing customer financial transactions

Provide account services to customers by receiving deposit and loan

payments; cashing check, issuing savings withdrawal, record night and

deposits, logging cashiers check, travelers check, and preparing CTR

(Currency Transactions Report)

Addressing customer questions and concerns by referring to appropriate

internal resources for resolutions

Promote good customer relations

24 hr. Fitness (Health Club)

Santa Monica, California

Bookkeeper / Receptionist, 03/01-04/02

Handled collection of daily cash and of financial data

Responsible for accounts receivable functions

Responsible for data entry, processing of checks, cash, and credit

cards

Produced variety of reports for Operations Manager

Provided front-line reception duties in an fast-paced environment

Directed in-person and telephone inquiries to the appropriate

locations

Reconciled cash drawer at end of shift

Cultivated client relationships, increasing customer satisfaction and

repeat sales

Wells Fargo Bank

Santa Monica, California

Teller, 10/00-11/01

Promoted and sold bank products and services

Maintained accountability of transactions including the control and

supervision of large amounts of cash flow

Computed figures with speed and accuracy

Maintained accuracy of customer accounts

Operated computer system for processed data retrieval

Maintained excellent public relations with customer

References are available upon request.

Contact this candidate