Customer Service Representative

Marilixandra Romero-Lara

West Roxbury, MA

**************@*****.*** - 617-***-****

Graphic design

Self-motivated

Natural leader

Deadline-driven

Microsoft Word, Excel, PowerPoint

Planning/coordinating

Professional demeanor

WORK EXPERIENCE

Lead Qualifier

Consumer United - Boston, MA - February 2014 to Present

Responsibilities

A high volume call center, where my everyday job is to contact people that are in need of auto insurance, and

my job is to help them out with any questions and to save them time and money as well. This is a high pace

environment where I speak to more than one hundred people per day, at a very fast pace.

Receptionist

Owen Motors - Dedham, MA - August 2012 to Present

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Properly directed inbound calls in phone queues to improve call flow.

Served as the company's only bilingual Spanish/English customer service representative.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Northeast Security

Front Desk - Boston, MA - August 2013 to November 2013

Responsibilities

Everyday my duty is to sit front desk and make sure that the lobby/building is secure. I'm supposed to check

the companies employees badges, and log in visitors and help them get through where they are supposed to.

Accomplishments

I learned more about security and built up more communication skills.

Sales Associate

Love Culture - Dedham, MA - March 2012 to May 2012

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Stocked and rotated inventory regularly.

Organized the store by returning all merchandise to its proper place.

Processed merchandise returns and exchanges.

EDUCATION

AS in Cardiac Sonography

Bunker Hill Community College - Charlestown, MA

2014 to 2016

High School Diploma

West Roxbury Academy - West Roxbury, MA

2012

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