Customer Service Manager
Resume:
M ark Jackson
Bothell, WA *****
M ******@*****.***
Summary:
Hospitality, Restaurant, Resort, Operations, Vendor, Human Resources, Recruiting
P rofessional with extensive Guest Service Management, Customer Service, Human
Resources and Marketing experience. Proven ability to manage and Produce in Complex
Resort and Staffing Environments. A Solution Implementer and optimum Production
D r iver. Viable Retention and Hospitality development Coach and a natural Leader with a
“ Hands on” approach and style.
R elevant H istory/Accomplishments
11-13 to Present:
Securitas America I nc.
Recruitment Specialist
• Recruiter for all of Western WA. Region with over 800 sites and clients.
• Staffing for Security personnel, Supervisors for Full t ime and Temporary Venues.
• Drive safe Certified (in Process)
• Train the Trainer (in Process)
• Human Resources proficient in hiring legalities, I’9s w-4s backgrounds and physical
oral drug testing. Past Practices, Liaison with new account acquisitions, Light
u nemployment hearings and administrative responsibilities.
• Cross t rained/site proficient and State of Washington certified Security guard
credentials.
• Effective sourcing and creative searching for the best qualified candidates.
• Representative for Job Fairs, events and college recruitment.
3-2008 to 9-2013 (Lay Off Reorganization of Company and relocation)
Orange Lake Resort/Holiday I nn Club Vacations Orlando Florida
Senior Operations Recruiter/Ops P rofessional
• Successfully Ran and Opened 1 of 2 Full Service Restaurants for the Resort when
f irst hired.
• Promoted to Senior Recruiter HR Professional for all Operations at our Flagship
O rlando Resort as well as our growing Member resorts all areas including:
Housekeeping, Custodial, Food and Beverage, Maintenance, Retail, Security, Front
Desk, Resort Services, Guest Activities, Grounds Keeping, Marketing, Call Center
and Face to Face, Golf Operations etc… Leadership sourcing as well. Current staff
is 2800 employees and growing.
• Cross t rained in all areas I hire for to source the best quality candidates.
• Human Resources proficient in, hi ring legalities,I’9s w-4’s background and drug
testing, Past practices, light Unemployment hearing involvement and all
administrative responsibilities.
• Strong Customer service and Recruiting experience with a very diverse culture Base.
• Outstanding Leader and Team Member of quarter 2 t imes.
• Strong Speaker and Team Builder t raining and skills.
• Orange Lake Representative for Job Fairs, Career Nights and In ternship Venues.
• High Volume Producer
Sam Snead’s Bar and Restaurant Orlando Florida 1-200*-*-****
Operations Manager/General Manager
• Dynamic Leader of 2 million per year full Service Restaurant.
• Payroll, Budget Forecasting, Staffing, Training. Book Keeping, Inventory both BOH
and FOH. Cost of Sales.
• Event Planning, Weddings, Business Functions, Bi r thday’s and VIP Parties.
• Working with Vendors for special events and promotions.
• In Charge of all Operations
• Repairs and Maintenance of facility.
Wolfgang Pucks Downtown Disney Orlando, FL. 2-2000 – 1-2003
Opening Bar Supervisor/Manager
• High volume controller providing excellent Customer Service and t raining the team.
• Cost Control, Inventory and Ordering.
• Outstanding Guest Relations Skills and a People Person.
• Hands on Leader handling high volume with ease. (Strong Bar tending and Service
skills)
Walt Disney World Brown Derby Restaurant MG M Studios Orlando, FL. 12-1995 – 2-
2000
Guest Services Manager
• Full Service Fine Dining Guest Services Manager in H igh Volume
environment
• Disney focused and Strong Guest and Employee Relations
• Hands on Leader with great Development and Employee Relations
• Manager of the Quarter 3-1997
• Cost Control, Inventory Scheduling
• Forecasting, Special events .
Education:
H ighline Community College AA Graduate Business/Hospitality Major
University of Washington Liberal Studies
Real Estate Licensed for State of Florida 2005-2007
M icros, Kronos, Eatec, NCR, Outlook, Word, Project, Excel, Calendar, I-
Recruitment, Ulti-P ro H MS,Safes’s. Skype.
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