Customer Service Sales

Jessica Fain

***** ******* ** . ****** *******, OH 44120 . 216-***-**** .

*.*.******@*****.***

EXPERIENCE

Harambe Community Development Corporation, Cleveland, OH

Present

Director/Facilitator

. Building and maintaining community relationships.

. Youth Development through Rites of Passage and Sustainable Urban

Agriculture via Aquaponics (Harambe Rites of Passage Program,

Antioch Baptist Church, Boys and Girls Club Franklin Delano

Roosevelt Elementary, Cleveland)

. Conducting training sessions for program Mentors

. Keeping accurate financial records. Completing purchase orders.

. Planning Retreats

. Demonstrate exceptional communication, presentation, and

negotiation skills

. Stay abreast of Youth Development trends and standards via Case

Western Reserve University's Mandel Center for Non Profit

Organizations.

Harambe African Imports, Shaker Heights, OH

Present

Owner/Operator

. Cultivate and maintain retail account relations by selling

products through incoming/outgoing sales calls, emails, store

visits, and attending national and regional tradeshows

. Create and utilize inventory and revenue reports to monitor

sales and minimize deficiencies

. Demonstrate exceptional communication, presentation, and

negotiation skills

. Stay abreast of industry trends and market standards

The Wireless Center (Verizon Premium Retailer), Shaker Heights, OH

May 2010 - January 2011

Sales/Customer Service Representative

. Answered customer inquiries concerning

billing, services, and merchandise

. Continually maintained a working knowledge

of all company products, policies, and

procedures

. Utilized marketing and customer service

skills to meet and exceed assigned goals for

sales and productivity

Victoria's Secret, Richmond Heights, OH

March 2011 - October 2011

Sales Associate

. Managed inventory levels and replenished

merchandise as need to ensure product

availability

. Influenced customer buying decisions by

communicating information about the quality

and value of company products

. Processed payments including cash

transactions, checks and debit/credit

charges with accuracy and efficiency

Speedway Super America, Frankfort, KY

Fall 2007 - Spring 2008

Customer Service Representative

. Assisted customers with purchases, handling

merchandise, and fuel transactions

. Managed inventory levels for assigned

departments and completed floor

replenishment as needed to ensure product

availability

. Processed payments including cash

transactions, checks and debit/credit

charges while ensuring accuracy and

efficiency

. Assisted customers with purchasing and using

gift cards, money orders, wire transfers,

coupons, and loyalty rewards offered by the

company

First Christian Church Daycare, Richmond Heights, OH

Fall 2007 - Spring 2008

Assistant

. Assisted instructors in preparing

implementing activities and assignments by

maintaining order and organization

. Accompanied and assisted children and staff

on outings, and special events

. Communicated with children, parents, and

other staff members on a regular basis

. Maintained health standards through

cleanliness and compliance with safety

standards

EDUCATION

BM, Major: Vocal Music Education

Fall 2005 - Spring 2009

Kentucky State University, Frankfort, KY

. 4.5 Octave Lyric/Mezzo Soprano

. GPA: 3.5

. Concert Choir Scholarship recipient

. Member of the KYSU Concert Choir under the

direction of Dr. Carl H. Smith, Opera Music

Theatre Workshop Andrew Smith, Voice

Instructor, KYSU Gospel Ensemble

. Winner of Most Talented Freshman 2005/06

(Spoken Word)

. Third Lady in Mozart's Magic Flute (KYSU

2006), Dido, Dido and Aenaeas (KYSU 2007),

Soloist in Residence, First Christian Church,

Frankfort KY (2007-2009), Soprano Soloist at

Cleveland Institute of Music with Cleveland

School of the Arts, Changed My Name (2012)

. Chorus member: Trouble In Tahiti (KYSU 2005),

Little Ham (KYSU 2007), Carmen Jones (KYSU

2008), Porgy and Bess (KYSU 2009), Antioch

Baptist Church Sanctuary Choir (2010-Present),

The Carter Woods Chorale (2012-Present)

. Languages: German, French, Italian, Spanish,

Swahili, Hebrew, English

. Styles: Classical, Negro Spiritual, Jazz,

Gospel

. Years teaching Voice: 3

SKILLS

. Proficient in Microsoft Office (Word, Power

Point, Excel, and Outlook)

. Experienced with Adobe Photoshop

. Social media and internet marketing

. Over 5 years of customer service and sales

experience

. 2 years Youth Work Experience

Contact this candidate