Lakshmi Killari
Grand Prairie, TX
*********@*****.*** - 214-***-****
WORK EXPERIENCE
Skip Tracer (Deficiency Dept.)
Real Time Resolutions - Dallas, TX - May 2013 to March 2014
Played very keen role as responsible Skip Tracer, made accurate comments on given accounts always stayed
focused
• Meat production goals and deadlines, while following all state and federal regulations regarding collection
procedures
• Reviewed and searched for information that will lead to contact with accounts that are identified as deficiency.
• Utilized all tools that will assist in the location of accounts that are identified as a skip and properly and
accurately document all account activity
• Performed other assigned tasks and duties necessary to support the Servicing Department
Office Assistant
Larimer County Human Services - Fort Collins, CO - August 2012 to January 2013
Performed customer service and reception duties for the department of Human Services; provided general and
routine information; direct callers and visitors to appropriate department or person; taken written messages.
• Issued, received, typed, and proceed various standardized applications, and other forms; reviewed received
forms for completeness, constantly answered phone calls, for procedural questions regarding the client
enquires.
• Opened, sort, and file hardcopy or computer file documents and records; updated general information for
further processing and maintenance of records.
• Entered and retrieved data in simple spreadsheets and databases according to established procedure; proof
entered data; made case comments, for further verification.
• Typed and proofread a variety of standardized, routine documents and correspondence including interoffice
memos, handwritten correspondence, administrative forms, and simple rough draft reports.
• Scheduled appointments for client interviews either face to face or phone interviews
• Operated routine office equipment to support operations of the department/division including copiers, fax
machines, telephone system, and computers.
Pricing Specialist
Macy's - Minnetonka, MN - June 2011 to December 2012
Assigned as a team member performing product assistance while providing excellent customer service.
• Tasked with changing over sale assets to current store events, marking ups and downs and arrange pallets.
• Describe products to customers and accurately explain details and care of merchandise recommended.
• Conduct weekly walkthroughs with the General Manager to discuss interior visual displays including store
window presentation and coordination of store fashion events.
Teller/Banker
Wells Fargo - New Hope, MN - September 2006 to November 2010
Provided excellent member services, explained, promoted and sold bank products and services, maintaining
member satisfaction and assisted in all clerical responsibilities within the bank.
• Processed cash and checks for deposit, verified amounts, and examined checks for endorsement.
• Cashed checks and disbursed monies after verifying signatures, endorsements and member account
balances.
• Collected payments and placed holds on accounts for uncollected funds, according to organizational
procedures.
• Verified identification and rights to utilize facilities, as well as validity of credit cards and checks.
• Recognized in the top customer service provider, and received excellent surveys form customers.
Customer Service Associate
J.C. Penney Stores - Minnetonka, MN - January 2004 to July 2007
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Computed accurate sales prices for purchase transactions, provided an elevated customer experience.
• Answered questions regarding store and products while maintaining knowledge of current sales and
promotions.
Customer Service Associate
Joann Fabrics - Apple Valley, MN - September 2002 to March 2003
Processed transactions for merchandise at a Point of-Sale terminal upon customer request and performed all
truncations like selling, returns and in-store exchanges.
• Described products to customers and accurately explained details and care for the merchandise,
recommending and suggesting possible craft and art supplies. Balanced my drawer every day at the end of
the shift..
EDUCATION
Bachelor of Arts in Social Work
Andhra University - Visakhapatnam, Andhra Pradesh
1995
SKILLS
Microsoft Office Programs, including Word, Excel, and MS-Office. Data entry. Office equipment, including fax
machines, copiers, and computers.