Customer Service Human Resources

Glorivil Rosario

*** ***** ***** *********, ** **759a 787-***-**** ***************@*****.***

ADMINISTRATIVE PROFESSIONAL

• Fully bilingual professional with over 8 years experience distinguished by commended

performance and proven results.

• Extensive background in Human Resources, Administration and Office Management.

SKILLS

• Strong

Interpersonal and • Employee Relations • Organizational

Customer Service

• Switchboards Development

skills

• Compensation & Benefits • Communication &

• HR Policies &

Administration Leadership

Procedures

• Orientation & On-boarding • Computer Skills (MS,

• Staff Recruitment

• Training & Development ADP, Internet, Avionte)

& Retention

PROFESSIONAL EXPERIENCE

ATENTO PR – Caguas, PR

HR Recruitment Specialist (2012-2014)

Leading telecommunications company providing outsourcing services and customer relationship

management (CRM) employing over 900 employees.

Recruited internal and external positions needed in the startup and management of new clients.

Worked with senior management to develop and create HR policies and procedures; recruit

employees; create group compensation and benefits packages and develop orientation, training and

incentive programs. Responsible for a full spectrum of HR operations such as the management of

personnel records; administration of benefits enrollment and handle HR specialist workplace issues.

ACCUFORCE HR SOLUTIONS – Orlando, FL

HR Representative (2009-2012)

National innovative staffing company providing employers with HR on-site management and

employees with career objectives that are tailored to their skills and experience.

Provided a broad range of HR On-Site management functions within client’s facilities, including

recruiting and training, employee relations, compensation, disciplinary actions, safety & behavior.

Responsible for other HR duties not limited to new-hire orientations, headcounts and the preparation

of a wide variety of reports pertaining to Safety & Behavioral, Summary and Hours, QC & Sanitation,

Warehouse and Maintenance.

DORAL FINANCIAL CORP. – San Juan, PR

Executive Assistant (2007-2009)

Diversified financial services company engaged in mortgage banking, banking, investment banking,

securities and insurance with over 1500 employees.

Assist the Executive Vice President of the Talent & Administration Division in the daily administration

and operations. Management of office and division calendar and coordination of meetings and

conference calls. Preparation of reports, scorecards, metrics and employment certifications.

Coordination of travel arrangements for the EVP and her direct reports. Composition, typing and filing

of documents, correspondece and presentations. Represent the EVP in staff meetings.

PRAMS – PR & FL

Office Manager (2003-2007)

Company dedicated to providing air cargo and charter services to Cuba, PR, Dominican Republic and

Haiti.

Accountable for establishing the PR & Miami offices and for running the day to day operations

regarding the administration of office and staff. Responsible for recruiting, outsourcing, trainings and

company/employee activities. Duties included invoicing, collection and selection of vendors.

Telephone and personal contact with clients, suppliers and applicable government agencies.

EDUCATION & CERTIFICATIONS

TURABO UNIVERSITY – Caguas, PR

MBA in Human Resources – in process

METROPOLITAN UNIVERSITY – San Juan, PR

BBA in Management – 2006 (with honors)

CERTIFICATIONS: Train the Trainer, Safety & Accident Investigation & Paralegal (Basic &

Intermediate levels)

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