Customer Service Sales

Masum Bin Shahzahan

Morton Grove, IL. 224-***-****

*****.****@*****.***

Career Objective

My career objective is to find success in the business industry where I can dedicate myself to customer service

and utilize my expertise in sales. In addition to being trilingual, I am confident my skills and education in

business, accounting, and finance would be an asset for any company.

Education

American International University - Bangladesh (AIUB)

BBA (Bachelors of Business Administration), Accounting and Finance, 2012

Competencies

Trilingual Multicultural Relations Computer proficiencies

Sales and Marketing Self-starter Microsoft Office: Word,

Customer Service Problem Solving Analysis Excel, Power Point, Outlook,

Access

Professional Experience

HomeBiz Bangladesh Ltd., Dhaka, Bangladesh 03/ 2013

– 03/2014

Senior Executive, Sales and Marketing

• Searched and recruited prospective clients

• Marketed through cold calling and follow up calls to prospective or existing clients

• Represented the company in commerce fairs and door-to-door marketing

• Marketed project information and promotions via phone/email to interested clients

• Coordinated tours for client visitations to project sites

• Directed and advised client dealings

• Managed sales closings with customers and encouraged on-time payment of installments

• Offered continual customer service to existing clients to maintain good relations

New Vision Group, Dhaka, Bangladesh 12/2012 –

03/2013

Senior Executive, Sales and Marketing

*Please refer to list of experience on the first and most recent employment listed above.

IFIC Bank Limited, Dhaka, Bangladesh 09/2012 –

12/2012

Trainee Sales Executive, Retail Banking Division

• Generated sales for the various banking products of IFIC Bank Limited

• Provided direct customer service in retail and accounts

• Managed accounts for new clients: Direct Pension Scheme (DPS), Fixed Deposit Receipt (FDR),

Monthly Income Scheme (MIS), Double Return Deposit Scheme (DRDS), and Millionaire

Dream Plan (MDP)

Shukrabad Pharmacy, Dhaka, Bangladesh 09/2008 – 03/2011

Sales Associate

• Responsible for opening and closing the store

• Placed supply orders with pharmaceutical representatives

• Purchased pharmaceuticals from wholesale supplier

• Restocked supplies on shelves daily

• Provided excellent customer service for purchases and general inquiries

* References available on request.

Contact this candidate