Customer Service Management
Resume:
Jillian Leroux
*******.********@*****.***
To whom it May Concern,
I was extremely excited to come across your posting for Management in
training positions, I believe if given the opportunity I would become an
integral part of your team. I am an innovative, hard working and dependable
worker and I believe I would be a natural fit with Eagle Eye Events if given
the opportunity.
Jillian Leroux
1085 Lindsay Drive, Oakville, Ontario, L6M3B6
Res:905-***-****
Cell:647-***-****
Email: *******.********@*****.***
Profile
I am a bilingual (French) recent university graduate with an honors degree. I
am seeking a full time position within an organization, with the possibility of
growth.
Career Experience
Montanas, 2011-Present
(Supervisor of Guest Experience/Bartender)
• Key holder (one of four people who have a key and access codes to
the restaurant.)
• Manage/train a team of employees age ranges 14-50.
• Oversee the financial management of the restaurant on my
management shifts.
• Responsible for the open and close of restaurant.
• Extremely comfortable with conflict resolution.
• Excellent interpersonal skills very comfortable liaising with general
public and employees.
• Excellent customer service skills.
• Proficient in anticipating guests needs and exceeding their
expectations.
Mos Family Restaurant, 2010-2013
(Part-time Server)
Fifties Diner, 2005-2009
(Part-time Server)
Education & Professional Development
McMaster University, 2010-2013
• Honors Bachelor of Arts degree in History.
• Selected to participate in a History practicum.
• Translated primary document from French to English in the archives
of the University. Translations were done for supervisory professor
Dr. Neklyudova, they are to be used in her research when fabricating
an interactive website on the events of the Second World War.
• Final presentation for practicum included presenting and defending
ones findings to a panel, which included McMasters Dean of Students
and the Chair of the History department.
Concordia University, 2008-2010
• Bachelor of Arts in History.
Interests and Hobbies
• Downhill skiing.
• Reading.
• Travelling.
• Performing arts.
• Cooking.
• Driving
References Available Upon Request.
Contact this candidate