Customer Service Analyst

Micah J. Gaudet

Address: ** ******** ***** ***********, ********* 37042

Phone: 931-***-****

Email: ***********@*****.***

Goal:

To secure a position as an analyst within a stable and profitable organization. To

utilize professional and personal experience to contribute to the organization’s

profitability and success. To work in a healthy, positive environment that facilitates

opportunities to make a positive difference within the organization and in the

surrounding community. Self-motivated professional with the drive and determination to

consistently achieve success and become a trustworthy leader.

Summary:

Four years of professional experience with a degree and strong problem solving

and analytical skills. Led collaborative efforts with multiple departments for complex

data analysis projects with international implications. Quick learner with excellent

communication, customer service, critical thinking and problem solving skills. Entrusted

by the United States Government with an active TS/SCI Security Clearance

Key Qualifications:

Active TS/SCI Clearance

Experienced at training and developing analysts

Expert at researching, organizing, analyzing, and conceptualizing complex data

and processes

Quick learner of various computer programs and technologies

Quick learner of policies, procedures, and philosophies

Skilled in professional, clear, and empathetic communication

Expert in Windows, Microsoft Office, Google Earth, and ArcGIS

Expert in analytical writing and editing

Excellent at maintaining quality of work during stressful situations

Skilled in organizing, prioritizing deadlines and managing changing priorities

Speak conversational Dari/Farsi

Excel in stressful environment

Work Experience:

Organization: United States Army, 101ST Airborne Division

Address: 2700 Indiana Ave, Fort Campbell, KY 42223

Tenure: 05/2010 - Present

Hours per week: 50

Position: Intelligence Analyst

Duties, Accomplishments and Related Skills: Consistently improved analytical skills

and maintained excellent proficiency in complex data analysis. Collaborated across

multiple departments utilizing, organizing, and analyzing various sources of data.

Utilizing complex intelligence data research and analysis and implementing a variety of

solutions, improved international border security and hindered several massive attacks

on thousands of innocent civilians. Maintained a Microsoft Access database of 10,000

nefarious persons; used the database to export pivot charts, graphs, and Excel sheets.

Promoted to a managerial position within three years; trained and supervised 8

analysts. Adapted to challenging and stressful environments without compromising

quality and proficiency. Instrumental in creating and briefing over 460 unique visual

products, written articles and storyboards using mapping tools, analytical research and

Microsoft Office products. Used ArcGIS and Google Earth to analyze trends and

pattern of life for over 125 nefarious terrorists. Facilitated research and built Target

Intelligence Packets for over 220 target-focused combat operations. These operations

removed over 380 high value nefarious individuals from eastern Afghanistan. On a daily

basis, read over 3,000 multi-page reports; analyzing and organizing according to project

prioritization. Contributed to and edited a multifaceted 12 month review of Afghan

insurgencies, which was used in a brief to the United States Congress. Synchronized

data research and analysis efforts accross multiple intelligence departments to aid

operational effectiveness. Excelled in high-stress, fast-paced environments. .

Education

College: Cochise College, Sierra Vista, AZ

Degree: Associate's Degree (12/2013)

Major: Intelligence Operations

GPA: 3.4 of a maximum 4.0

Relevant Coursework, Licenses and Certifications:

Awarded memberships in the Phi Theta Kappa Honor Society and HonorSociety.com

Job Related Training:

Dari/Farsi Language Course

ArcGIS/Advanced Distributed Common Ground System-Army Course

Boolean Logic Course

Intelligence Analysis Military Occupational Specialty Course

Skillport Business Analyst Class

Skillport Microsoft Office Expert Course

Advanced Lean Six Sigma Training

Language Skills:

English – Advanced

Persian-Afghan – Intermediate

Spanish-American – Intermediate

Affiliations:

International Order of Odd Fellows

National Association of Youth Sports Coaches

Veterans of Foreign Wars

American Legion

Contact this candidate