Customer Service Medical
Resume:
Deborah H. Langston
Charleston, South Carolina 29414
****.********@*****.***
Dedicated professional with a variety of skills in the medical field including phlebotomy,
medical assistant, claims processing and customer service. Detail-oriented with strong
organizational skills, effective oral, written and interpersonal communication skills.
WORK EXPERIENCE
Wilmington VA Medical Center – Wilmington, DE Speech Language Assistant
• Manage and set-up Speech-Language Pathology equipment, supplies & educational
material, assist staff in ordering prosthetic equipment when required.
• Order food and essential equipment for therapy, evaluations and video function swallow
studies.
• Assist Speech Language Pathologist staff in maintaining the prosthetic devices voice
equipment, breathing apparatuses and reproduce material for therapy sessions.
• Ensure the clinic setup is closely monitored to effectively support the needs of the
clinic/veterans as well as making necessary adjustments.
• Provide patient orientation, first contact for obtaining patient information.
• Communicate with primary care and other departments within the facility to request
consults and/or orders.
• Schedule therapy, video function swallow studies and evaluations as directed; manage
follow-up appointments.
• Track status of consults to assure readiness for patient visit procedure (including
notifying providers for accuracy.)
• Adjust the flow and sequencing of the work to meet team and patient needs.
• Distribute and relay information as required, act as a team player and support all staff
Wilmington VA Medical Center – Wilmington, DE My HealtheVet Volunteer
• Educate veterans about My HealtheVet program, provide informational handouts and
answer questions.
• Input patient demographics into the system for registration
• Assist with selection of user id’s and passwords
• Provide virtual tour of the site and how it operates
Blue Cross & Blue Shield of DE Wilmington, DE – Provider Services Representative
• Interface with brokers and medical providers by analyzing, interpreting, and resolving
inquiries pertaining to coverage, membership status, and payment via telephone and
written correspondence.
• Reviewed and calculated claims payment
• Initiated adjustments as necessary
American Red Cross Philadelphia, Pennsylvania – Donor Collection Assistant
• Interview prospective donors and perform health histories and venipunctures according to
SOP’s.
• Complete set-up and breakdown of blood collection sites ensuring adequate quality
control.
• Document all donor collection materials accurately and in a timely manner.
EDS Newark, Delaware – Laboratory Consultant
• Analyze and pay medical claims submitted to Medicaid for payment by medical facilities
and providers.
The Pain & Rehabilitation Center Wilmington, Delaware – Chiropractic Assistant/Patient
Coordinator
• Perform electric stimulation, ultrasound, iontophoresis therapy and assist with exercise
modalities. Document patients progress and/or complications relating to injury.
• Schedule patient appointments, tests, assessments; liaison between patients, employers
and medical insurance companies.
• Obtaining complete and accurate demographic and financial information from a variety
of sources, including patient interviews and physician’s offices.
• Receive co-pays and payments for patient supplies and DME equipment
• Bill insurance providers for therapy services
Crestview Medical Center Wilmington, Delaware – Office Manager/Medical Assistant
• Took accurate vital statistics, completed EKG’s, and administered shots. Performed
venipunctures and specimen procurement.
• Managed front office operations, including preparation of chart, collecting co-pays,
scheduling appointments, referrals and maintaining office and medical supply inventory
Labcorp Wilmington, Delaware – Senior Phlebotomist
• Performed all types of venipuncture’s and counseled patients in regard to specimen
collection for urine analysis and NIDA drug screens
• Entered patient information into database, translated ICD-9 codes, and confirmed
physician’s orders
• Scheduled and performed special tests and timed blood draws
Christiana Medical Center Newark, Delaware – Phlebotomist
• Performed all types of venipuncture’s, including assisting with infants in special care
nursery
• Maintained supplies in satellite stations throughout the hospital
Cigna Healthcare New Castle, Delaware – Customer Service Representative
• Assist policy holder and providers with inquiries regarding dental benefits and claim.
Smith Kline Beecham Clinical Laboratories Wilmington, Delaware – Phlebotomy
• Performed venipuncture’s, finger and heel sticks, throat cultures, nasal smears, urine and
stool samples.
• Scheduled appointments for special testing ; collected samples for pre-employment drug
testing
• Entered patient demographics and insurance into the database
DLS Wilmington, Delaware – Interior Design
• Owner of independently operated home interior design business
Baxter Pharmaceutical Bridgeport New Jersey – Chemical Compounder
• Injected sterile ivy bags with antibiotics for hospitals, using SOP and GMP procedures in
a sterile environment under a laminar flow hood.
• Performed media tests to insure sterility of the hood.
• Pre and pack bags for shipment to hospitals
Limestone Medical Center Wilmington, Delaware – Phlebotomist
• Performed venipuncture’s, finger and heel sticks, throat cultures, urine and stool samples,
procure samples for testing
• Distribute results to appropriate physicians
Kaiser Permanente Reston, Virginia – Phlebotomist
• Managed phlebotomy are, performed venipuncture’s glucose tolerance testing and
specimen procurement,
Scott & White Hospital Temple, Texas – Phlebotomist
• Performed blood draws on clinic and hospital patients, distributed, issued and mixed 24
hr. urine containers and media for fecal fat studies.
• Received and logged samples, measured poured off and prepared samples for distribution
to appropriate labs for testing
Contact this candidate