Customer Service Manager

Rebecca Hilburn

Summary

All aspects of customer service: directly, phone, serving, filling requests, finding solutions to problems, overall delivering satisfactory customer service. Computer skills: ranging. Quick to learn and catch on, hands-on.

Highlights

Communication Skills

1920 N. Virginia Ave. Suite A, Oklahoma City, OK 73106 Home: 405-***-**** - Cell: 405-***-**** - **************@*****.***

Accomplishments

In less than two years at my previous retail employment, went from Sales Associate to Part Time Assistant Store Manager. Constantly finding ways to go above and beyond the expected and elaborate on job description in daily work.

Experience

Server October 2014 to April 2014 Twin Peaks - Okc, OK Customer service in food: taking orders, writing everything down and relaying information to confirm, bringing out order, refilling drinks, checking legality of alcohol drinkers, bringing check and making correct change. Also, solving any issue or referring a manager to help. Making the customer happy.

Sales Associate - Keyholder - PT Assistant Manager June 2011 to March 2014 Hot Topic - Okc, OK Organized store and backroom, kept it clean, read emails and used basic computer skills, ordered online, processed and put out shipment, took money to the bank and made money orders for registers, did basic register skills, returns/exchanges, handled customers, worked through the busiest holidays two years in a row, grew in store personally from Seasonal SA to PT Asst. Manager.

Financial Aide October 2011 to April 2012 University of Science and Arts of Oklahoma - Chickasha, OK Basic office skills: copying, filling folders and filing them into cabinets, shredding paper, designing bulletin board, cleaning office.

Education

General University of Science and Arts of Oklahoma - Chickasha, OK, USA Did not graduate. Attended for one year.

High School Diploma : General, 2011 Harrah High School - Harrah, OK, USA

Analytical Skills

Computer Skills

Flexible/Adaptable

Organized

Honest

Dedicated/Hard Working

Reliable

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