Customer Service Data Entry

Amanda Massie

**** **** ***. **, *********, OH **113 C: 216-***-**** *******@*****.***

I have excellent customer service skills and strive to maintain a cheerful and professional attitude at all times. I am detail

oriented, organized and have a great work ethic. I also have skills in money handling and balancing at end of day. I am a quick

learner and always ready to improve. I work well independently and with a team.

SKILLS

• Exceptional communication skills

• Quick learner

• Proficient in cash management

• Mediation capability

• Pleasant demeanor

• Social media knowledge

• Works well under pressure

Yearbook production/data entry, 09/2002 05/2006

Ohio School Pictures

1213 West Bagley Rd. Berea, OH

• I was responsible for building yearbooks using Microsoft Excel and Quark programs.

• I either followed a specific layout for a yearbook design created by a school representative or designed the layout

myself.

• I had to keep in close contact with the school reps to ensure I met their specific requirements.

• I was responsible for recording all interactions with the school reps and filing all paper work associated with each

school.

• Handled daily flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

• Served as the main liaison between customers, management and sales team with each individual school I was working

with.

• Other duties include data entry, filing and customer service.

Teller

Money Mart

2168 W. 117th St. Cleveland, OH 44111, 02/2002 07/2002

• My duties included processing Payday Loans, check cashing, bill pay, money orders and processing Western Union

applications.

• Ensured superior customer experience by addressing customer concerns and resolving problems on the spot.

• Set up and explained new "Payday loan" contracts.

• Customer Service, filing and data entry were a major part of my daily tasks.

• Balancing my cash drawer and all transactions at the end of the day.

Customer Service

Wal Mart

10000 Brookpark Rd. Cleveland, OH 44130, 4/2000 3/2001

• My main responsibilities were handling customer returns and answering phones.

• Politely assisted customers in person and via telephone.

• Resolved customer inquiries and complaints in a timely and empathetic manner.

• Directed calls to appropriate individuals and departments.

• I also balanced my cash drawer at the end of my shift.

EDUCATION

High school graduate 1999

Living Word Academy Cleveland, OH 44109

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