Project Manager Management
Resume:
MARY GEORGE
* ******* **, ****.******@*******.***
Montville, NJ
OBJECTIVE
Obtain a challenging opportunity as a Project Manager and utilize my analytical and
problem solving skills to help the organization achieve quality solutions
SUMMARY
Over 8 years of extensive Project Management, Business Analysis and Quality
Assurance experience with proactive communication skills and experience in dealing
with cross-organizational and functional groups
Innovative and capable of delivering with-in budget solutions with the ability to
work in a high pressure environment and successfully engage in multiple projects
simultaneously
Operating System
Windows 9x, XP, Vista, NT, DOS, UNIX
Programming Languages
Java, C++, C#, SQL, XML,
Tools
MS Office 2000/XP, Rational Rose, Rational Requisite Pro, Visual Studio, TOAD,
Remedy, CaseWare, Quality Center, Sharepoint, Clarity, JIRA, MS Project, Confluence
Artifacts
Project Initiation, Vision Document, Scope Definition, User Needs, Business and
Functional Requirements, User Guides, Project Plan, Executive Reports, Project
Status Reports
Domain Knowledge
Banking, Auditing, Telecommunications (Mobile Content)
Certifications
Certified Associate in Project Management (CAPM)
PROFESSIONAL EXPERIENCE
VERIZON WIRELESS - Warren, NJ
Nov 2012 - Present
Project Manager
The Mobile Content Solutions group focuses on delivering mobile applications and
tools to the Verizon customers by allowing vendors to sell their products through
Verizon. Involved in several projects such as Premium Messaging Service, Cellcrypt
and Redbox Instant to manage projects, resources and releases.
Involved in process improvements for Project Management team, including developing
the release management, resource management reporting and task alignment process
Project alignment based on Line of effort provided along with task alignment within
a project, including aligning with external teams to meet the scheduled project
milestones.
Status Reporting includes monthly executive level summaries for an enterprise
release, weekly organizational status reports as well as daily project level status
updates
Own, manage and track project through each stage of the development lifecycle from
requirements to deployment.
Conduct Daily status calls with team as part of Agile methodology to identify,
discuss issues and plan for resolution and/or escalations
Daily interactions with different groups including the management, internal teams,
external applications and Enterprise release management teams
Daily updates to Sharepoint and Clarity to provide detailed project status to
different teams including internal team, management and enterprise teams.
Efficient use of MS Project to generate detailed level project plans and manage
team resources
Risk assessment when timelines may be in jeopardy as well as creating a backup plan
Track and manage complete releases to ensure all deliverables are met and available
to Operations team for deployment night.
Conduct Release Review meetings to track progress of each project within the
release, to identify risks and help facilitate to resolve issues.
Track deployment night activities, enable resolution of issues and provide
detailed, timely updates to management.
Manage resources of the team to allocate appropriate members to projects based on
level of effort for the project and knowledge base of the resource.
Resource alignment for adhoc Production issues and aligned projects
CITIGROUP - Warren/Jersey City, NJ
July 2011 - Nov 2012
Business analyst/Project Manager
The eDelivery tool provides capability to deliver traditional paper and phone
communications (secure/non-secure) to customers through low cost, interactive
digital channels. The tool integrates several distributed modules to cater to
different aspects of email capabilities required by the client and is used globally
as part of Citi's strategic policy allowing all Citi emails to be driven through
one channel.
Release management of projects that are deployed per quarter, including tracking
progress of the project against the planned schedule and ensuring all artifacts are
delivered without compromising quality
Feasibility analysis based on initial requirements, release schedule and resource
availability
Detailed documentation of business requirements, functional requirements, User
Manuals and draft Technical Design documents
Constant proactive communications with clients to meet deadlines, clarify
requirements and to obtain sign off on the Requirements documents, screen mockups
and UAT
Managed changes via Change Request process to ensure all enhancements or new
requirements from end users are captured.
Presentation of Functional requirements to development, QA and Support teams during
requirements phase and of new functionalities to business users during UAT
KPMG - Montvale, NJ
Mar 08 - Nov 2010
Lead QA Analyst/Business analyst
Managed the e-AudIT 2008 Retention project to develop solution under Agile SDLC
Conducted risk assessment, effort estimation, status reporting, priority
assessment, task and resource allocation.
Responsible for QA Reviews, test plans and test scripts using Quality Center and
ClearQuest for several mid-size web-based and desktop application simultaneously.
Conducted Defect Review Meetings regularly to review validity, priority and
significance of defects
Automated reports using SQL queries to pull data from the test database and macros
in MS Excel.
Successfully conducted UAT testing with end users and provided tool support during
release phase.
Acted as Lead Business Analyst for the enhancement project eAudIT 2009 which
included updates to business logic of the existing e-AudIT 2008 application as well
as the backend platform from Groove to SQL Server 2008
Interacted heavily with all teams including Development, onsite and offshore
Quality Assurance teams for requirement traceability matrix
Created and maintained Risk Mitigation Approach template to quantify the identified
risks
DIBON SOLUTIONS - Newark, NJ
Feb 07 - Mar 08
Business Systems Analyst
In-house Hiring Management project that was created for various clients of the
firm.
Extensive analysis of existing system, gap analysis and thorough end client
research to produce over 15 Use Cases, UML Diagrams, Functional Specifications and
SRS
Coordinated JAD (Joint Application Development) sessions, gathered business
requirements and created Business Process Flow diagrams using Rational Rose.
Proficient management of requirements through Traceability Matrix, reports and
configuration management via VSS
Assisted in UAT and beta release of the product and was responsible for analysis
and monitoring of Change Requests
ERNST & YOUNG - India
Nov 05 - Jan 07
Business Systems Analyst
Involved in several projects that mainly entailed Human Resource processes
following the Rational Unified Process and CMMI Level 3 guidelines.
Conducted case studies of several external products and generation of business case
presentations that also included cost and effort comparison analysis.
Trained and mentored Junior Business Analysts and Project Coordinators.
Involved as Program Manager in the EY Global Initiative to use a common rank
structure by analyzing impact of the change on EYME systems, people and finances
Conducted thorough Build or Buy analysis of similar applications available
externally
Cost and Effort estimation using Function Point Estimation and generated Project
Charter
Conducted GAP Analysis and detailed analysis of requirements using UML diagrams to
document over 30 Use Cases and the Software Requirements Specifications
Improved report designs were generated for the Survey tool, using Wireframes and
Screen
Efficient tracking of the actual time and effort used for a project, via MS Project
developing project timelines and responsible for meeting team targets for the
project
Facilitated UAT and post UAT activities such as Change Request management
BANK ONE - Wilmington, DE
Jun 05 - Sept 05
Business Systems Analyst
Merger project to migrate present application from the FDR system to TSYS involved
the enhancement of application used to detect, recover and conduct risk analysis of
fraud conducted via Online Transaction processes.
Documented Functional Specifications after extensive analysis of enhancements
Extensive GAP analysis of legacy system led to detailed use Cases, Process Flow and
Enhancement workflow diagrams for the proposed TSYS system.
Validated defects that using Test Director 7.6 and reviewed Test plans, Test cases,
Test case execution using specification documents and Rational Test Manager.
EDUCATION
Master of Science in Telecommunications
Sept '03 - Jan '05
New Jersey Institute of Technology, Newark, NJ.
Bachelor of Science in Computer Science
Sept '99 - May '03
William Paterson University, Wayne, NJ.
Contact this candidate