Customer Service Skills

Alicia Carter

***** ******* ***** ( maple heights, ohio 44137 (

216-***-**** ( **.*********@*****.***

Summary

< 6+ years of experience delivering excellent customer service

< Ability to lead while muli-tasking and handling escalated issues

< Current member : Society For Human Resource Management (SHRM)

Relevant Work experience

8/07 - 10/10 Macys Inc. Dayton, Ohio

Sales Associate

< Greeted and assisted customers

< Trained/ Coached new hires

< Organized merchandise

< Resolved escalated issues

< Worked with various department heads to assist where needed

9/05 - 6/07 Wright State University

Dayton, Ohio

Tutor - Ohio Reads- Kid's Learning Place and Head start

* Assisted teachers and children

* Assisted in every area when needed

* Helped to arrange and complete various projects

* Read to children

10/03 - 6/04 Wright State University

Dayton, Ohio

Office manager's assistant - YWCA of Dayton Daycare

* Answered phones

* Assisted office manager

* Helped teachers in classroom; served as a substitute as

necessary

* Monitored front desk

education

Keller Graduate School of Management Cleveland, Ohio

June 2013

Masters of Business Administration; Concentration in Human Resources

< Human Resource Management

< Human Resource - Benefits

Wright State University Dayton, Ohio

Bachelor of Arts in Sociology

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