Customer Service Manager

Aquia Burnette

CUSTOMER SERVICE MANAGER

Paulsboro, NJ

*****.********@*****.*** - 856-***-****

To obtain a career in an environment this will enable me to utilize my education and background experience.

WORK EXPERIENCE

VARIOUS POSITIONS

Telesearch Staffing Solutions - Swedesboro, NJ - 2013 to 2014

Responsibilities

Packer.

Order picking.

assembly.

clerical.

CUSTOMER SERVICE MANAGER

Mountain Plumbing - West Deptford, NJ - 2007 to 2013

Received inbound calls.

Handle customer complaints.

Employee Scheduling.

Resolved issues.

Trained new hires.

Switch board operator.

Process all returns.

INSIDE SALES ASSOCIATE

VWR Scientific - Bridgeport, NJ - 2005 to 2007

Internal liaison to VWRI outside sales representatives as well as on-sites.

Received in-bound calls.

Assist customers with placing orders.

Research and troubleshoot problem orders.

Complete proof of deliveries for missing orders.

Credit and re-bill invoices

Process returns/credit, and assist with cross references.

Train new hires/ coworkers on quote system.

Execute orders via customer's internal ARIBA system.

Train co-workers on ARIBA order entry.

Edi fallouts.

BENEFITS SPECIALIST /HEALTH AND WELFARE

Protocall/Towers Perrin - Cherry Hill, NJ - 2004 to 2005

Administer benefits for open enrollment.

Assist Retirees with change in their health insurance.

Assist Retirees with pension's questions and refer to proper department.

Educate participants on HMO and PPO options.

Research and Troubleshoot Claim inquires.

Enroll participants in their medical /dental plans.

Answer basic 401k questions.

Salary Requirements: 30,000/a year

EDUCATION

Business Management

Gloucester County Institute - Sewell, NJ

1996 to 1997

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