Customer Service Quality Assurance

SALIYMA CLEMENTS

Phone: 718-***-**** *** Botanical Ct., Bunn Level, NC 28323 Email:

*******.********@*****.***

STRENGTHS & QUALIFICATIONS

< Motivated professional with over ten years of customer service and

administrative work experience.

< Ability to type 45 words per minute and 7,000 key strokes per hour with

98 percent accuracy.

< Comprehensive knowledge of contract analysis and document control;

accuracy with data entry, file preparation, and logging of documentation

into database systems.

< Knowledge of QuickBooks and other proprietary systems with demonstrated

proficiency in computer literacy such as MS Word, Excel, PowerPoint and

internet research skills.

< Capable of handling multitasking, taking initiative, working in groups

and as an individual.

< Possess the ability to adapt to change with ease and organize large scale

workloads.

< Excellent verbal and written communication skills which help in

interacting with customers and all levels of employees.

PROFESSIONAL EDUCATION

Webster University, Ft. Bragg, NC - Pursuing Master's Degree: Business

Administration May 2013 - Present

Columbia Southern University, Orange Beach, AL - BS in Business

Administration, Concentration in Finance Jan 2012

Legacy Real Estate School, Raleigh, NC - S.A.F.E comprehensive pre-

licensure certification Mar 2014

EMPLOYMENT HISTORY

CONTRACT ANALYST Aug 2011 - Jan 2012

Universal American, 1000 International Parkway, Ste 500, Lake Mary, FL

32746

< Analyzed and processed over 100 incoming contracts for potential

insurance agents; gathered, analyzed, organized, and managed

documentation; identified errors or missing data.

< Maintained and updated a variety of computerized databases, spreadsheets

and online systems necessary to ensure compliance with organizational and

governing reporting regulations.

< Provided administrative support with task to include managing a complex

filing system, accurate data entry, directing phone inquiries,

administrative support, and customer service on a daily basis.

< Worked closely with management on multiple projects to establish an

effective working relationships; provided valued input to develop new

administrative work processes which increased accuracy and completed

contract reviews.

FINANCE CONSULTANT Oct 2010 - Feb 2011

Catapult Consultants, LLC, 2300 Clarendon Blvd., Suite 1005, Arlington, VA

22201

< Audited over one thousand contracts per month using CAPS (Computerized

Accounts Payable System) and DDS (Deployed Disbursing System) to detect

missing information in files; made necessary updates and/or corrections.

< Cross referenced over 100 contracts from a master Excel spreadsheet to

the tangible file weekly, ensuring accuracy.

< Participated in weekly telephone conference updates with management,

quality assurance teams and database administrators to strengthen the

organization's efficiency, effectiveness and reconciliations with

sponsoring entities.

< Work closely with database administrators and developers to ensure that

audit specifications were accurately implemented in application systems.

< Researched and analyzed data to prepare reports for management officials

and employees.

FINANCIAL SPECIALIST Aug 2005 - Apr 2010

US Army, Fort Campbell, KY

< Responsible for weekly financial entitlement presentations to incoming

and outgoing Soldiers.

< Performed customer services face-to-face, phone, and email to assist in

resolving financial payroll issues.

< Conducted daily administrative tasks to include preparation of

memorandums, communication of information to upper management, customers,

and contractors; updated and created a variety of financial reports and

maintained spreadsheets.

< Processed incoming and paid documents from businesses of the local site

and 5 subordinate units to keep higher command informed of daily

business. Funded and distributed over $4 million to numerous sources in

cash with no lost of funds.

< Conducted daily business transactions and practices in compliance with

military regulations and SOP's (standard operating procedures); processed

a heavy volume of daily data entry transactions.

< Audited and processed over 150 confidential documents per month to

include; contracts, invoices, and account information; accurately

organized and disbursed classified documents to appropriate processing

sections.

< Managed section to keep accuracy and proficiency rate above the standard

of 98 percent in a professional manner.

< Processed, prorated, and corrected payroll debts through DJMS (Defense

Joint Military Pay System), DMO (Defense Military Pay Office System) and

CMS (Case Management System).

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