Management Manager

Chapel Hill, NC w 919-***-****

Stephen Dean ************@**.***

Executive Summary

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Innovative Information Technology professional with exceptional technical knowledge, leadership, and

organizational development skills. Able to conceptualize and generate new ideas, analyze performance

deficiencies, and develop cost- effective solutions. Proven track record of designing, developing, and

implementing agile IT systems. Keen negotiation skills and scrupulous sagacity in contract development.

Recognized as a visionary leader with the unique ability to bridge technology with business objectives,

flawlessly execute large, complex projects, and deliver sustainable business solutions.

Core Expertise

Strategic Corporate Planning w M&A Technical Analysis w Advanced Integration

w Cross-Organization Collaboration w Team Building & Management

w Contract & Vendor Management w Training, Development & Mentoring

w Enterprise Architecture & Architecture Management w Strategic Technology Initiatives

w Emerging/Advanced Research & Development w Innovation & Transformation

Professional Experience

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Topaz Shared Services, Durham, NC 2012-2013

A joint venture between two major health insurance companies formed to develop a market-leading, integrated, shared-

technology-enabled solution and delivery model. The platform-as-a-service will deliver business processing services that reduce

core administrative costs and enhance capability development through increased scale, shared objectives, and shared investment

costs for developing future capability needs.

Chief Operating Officer

Built high-performing, results-oriented teams that develop and deliver a professional shared service

capability while building a platform-as-a-service capability for the healthcare industry.

Architecture Management w Process Improvement w Training w Operations w Requirements Management

Profit / Revenue Maximization

Ø Attained positive variance in both 2012 and 2013 by developing organizational, staffing, and financial

pro forma used to obtain financing.

Ø Recognized market opportunity and developed a comprehensive business case and business plan for

both the platform-as-a-service and the professional services capabilities.

Ø Instrumental in creating best in class, sliding scale, variable-cost license, service, and hosting contracts.

Ø Developed Organizational Architecture along with roles and responsibilities to improve productivity

and alignment of management, staff, vendors and suppliers.

BlueCross and BlueShield of North Carolina, Durham, NC 2002-2012

North Carolina’s largest health insurer and a leader in delivering value through quality products, services, and information.

Vice President/Senior Director 2006 – 2012

Directed strategic and operational technology to enhance business performance and market

competitiveness. Increased enterprise productivity, reduced enterprise operating expense, while

improving operational dexterity and stability through creation of the Value of IT framework.

Architecture Management w M&A Analysis w Networking & Telephony w Innovation & Transformation

w Integration Management

Stephen Dean’s Resume Page 1 of 4

Chapel Hill, NC w 919-***-****

Stephen Dean ************@**.***

M&A Analysis

Ø Accountable for technology analysis on M&A targets while developing an agile, risk-based framework

and repeatable methodology.

Ø Drove M&A technology strategies, serving on due diligence executive team for multiple, multimillion-

dollar acquisitions.

Integration Management

Ø Recipient of the IBM ACE (Award Customer Excellence) for innovation in healthcare while delivering a

modern technology integration platform using Service-Oriented Architecture and Master Data

Management that supported a 1,400-fold increase in demand while reducing cost and improving

speed to market. (http://public.dhe.ibm.com/common/ssi/ecm/en/wsm14020usen/WSM14020USEN.PDF)

Architecture Management

Ø Identified opportunities to reduce IT PMPM by 45% by creating the enterprise IT strategy and future-

state IT while ensuring reduction in complexity to enhance market competitiveness.

Ø Developed multiyear roadmap for Topaz Shared Services by defining a new business model for

healthcare while reducing cost and improving speed-to-market.

Ø Implemented IT life cycle management to reduce business risk and increase transparency.

Ø Created Healthcare Enterprise Information Model to drive technology simplification.

Ø Developed strategy for shared business services, leveraging the Enterprise Information Model to reduce

project efforts.

Ø Improved vendor supportability of technologies by implementing IT principles to keep all key

technologies and applications current, reducing cost and improving problem resolution.

Ø Planned and developed the IT Governance process thereby reducing cost and maximizing existing IT

investments.

Ø Established annual IT enterprise-wide capital budget process and reporting for multimillion dollar

budget attaining reduced funding requests and improved alignment of investments with enterprise

goals.

Innovation & Transformation

Ø Provided vision and leadership in the development/implementation of an enterprise-wide IT

Transformation program.

Ø IT cost avoidance and cost reduction exceeded $80M over four years.

Ø Provided vision and executive sponsor for enterprise-wide mobile JAM session that lead to the mobile

strategy and subsequently the first mobile app for BCBSNC.

Networking & Telephony

Ø Provided vision and leadership in the development/implementation of Networking and Telephony

transformation.

Ø Reduced operating expense by 14% within 6 months while improving service quality by tightening

controls around process, roles and responsibilities.

Senior Director, Enterprise Architecture 2004 – 2006

Responsible for building an Enterprise Architecture discipline to facilitate transformation of IT and

overall strategic/operational technology direction to enhance business performance.

Architecture Management w IT Strategy w IT Transformation w IT Governance w Research & Innovation

Architecture Management

Ø Reduced cost, audit findings, and complexity through increased standardization of technology that

better aligned with business objectives.

Ø Reduced IT operating expense by 10% over two years by tightening controls around process,

maintenance and renewals.

Ø Increased standardization in information and technology through establishment of IT Governance.

Ø Maintained standardization entitlement at or near 83%, ensuring the optimal balance between

completing projects on time and in a cost-effective manner.

Stephen Dean’s Resume Page 2 of 4

Chapel Hill, NC w 919-***-****

Stephen Dean ************@**.***

Ø Increased project alignment with business objectives through IT Governance.

Director, Technical Engineering 2002 – 2004

Developed an engineering discipline for computing platforms, storage and database management.

Continuously improved operational quality through establishment of a comprehensive framework to

prioritize opportunities based on root-cause analysis.

Storage Management w Platform Management w Database Management

Key Accomplishments

Ø Reduced business disruptions by 80% over two years.

Ø Increased standardization and decreased delivery lead-time by 90%.

Ø Reduced storage cost by 40% during a CAGR of 45%.

Ø Established a successful, repeatable process for server consolidation, increasing server utilization and

reducing server deployments by 300%.

Connective Commerce, Ann Arbor, MI 1997-2002

Information Technology Professional Services / Consulting. (Commerce One/AppNet/Software Services were results of M&A)

Vice President, Consulting Services: Connective Commerce 2001 – 2002

Principal Consultant, Consulting Services: Commerce One 2000 – 2001

Principal Consultant: End-to-end eBusiness: AppNet 1999-2000

Technical Consultant: Software Services 1997 – 1999

Consulting career included companies of various sizes/stages, from early stage to Fortune 100

organizations. Experience also covered multiple industries, such as manufacturing, insurance,

finance, Real Estate Investment Trust (REIT) and agricultural.

Professional Services w Profit & Loss w Management by Objectives w PMO

Ø Successful delivery of multimillion-dollar projects, including a dynamic SOA application for an

international manufacturer that allows executives real-time visibility of product quality.

Ø Successful completion of projects with a 100% on-time, on-budget delivery.

Ø Created eCRM and eBusiness strategy to enable Internet access for customers of a large insurance

company.

Ø Creation of technology strategy and implementation plan for a REIT and an agricultural business.

Ø Program Manager/Principle Architect for design and development of SOA web-based capability to

collect unsolicited, disparate data, allowing web viewing of quality and analytics for a

manufacturing company.

Ø Program Manager for development of Internet business solutions for finance and B2B.

Ø Lead Architect on a $130M+ insurance project, responsible for planning and developing both

information and integration architecture.

3PM McKesson / Trinary Systems, Livonia, MI 1983 – 1997

Began professional career with 3PM McKesson, moved to Trinary Systems as Product Manager, and then recruited back to 3PM

McKesson as Chief Architect.

Key Accomplishments

Ø Delivered product enhancements and maintenance to the Pharmacy Management System on

multiple platforms using multiple DBMS while supporting over 3,000 pharmacies.

Ø Developed standards and procedures for Software Development Life Cycle thereby improving quality

of turnkey solutions by 36% and agility by 66%.

Ø Lead M&A technology analysis for McKesson for companies utilizing distributed technologies.

Stephen Dean’s Resume Page 3 of 4

Chapel Hill, NC w 919-***-****

Stephen Dean ************@**.***

Education

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Ø Bachelor of Science, Computer Information Systems, Madonna University Livonia, MI, 1996

Ø Executive Certificate in Strategy and Innovation, MIT Sloan School of Management Cambridge, MA,

2008

Community Involvement

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Ø Triangle United Way Industry Advisory Board, IT Strategy 2007

Ø SkipSations, President 2013 – Present

Professional Affiliations / Presentations

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Ø UNC-Greensboro Computer Science, Industry Advisory Board, former Chair 2007 – 2010

Ø Business Architecture Guild Industry Advisory Board 2010 – Present

Ø Object Management Group Business Architecture March 2012

(http://www.omg.org/news/meetings/tc/dc-12/special-events/baday_presos/BASIG_2012_03_03_BCBSNCBusArchMarch212012.pdf)

Ø UNC Business School, Healthcare Strategy January 2013

Stephen Dean’s Resume Page 4 of 4

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