Customer Service Security

Darian Nelson

** ******* ****** - ********, ** **105

***********@****.*** – 860-***-****

Reliable, flexible, and team player with experience in telephone communication as well as public

interaction & seeking an opportunity for professional growth in a clerical/customer service field.

WORK EXPERIENCE

Lead Security Officer: Console Operator: Vehicle & Foot Patrol

Allied Barton Security Services - H a r t f o r d, CT - October 2006 to Present

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows,

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and gates.

Circulate among visitors, patrons, and employees to preserve order and protect property.

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Answer telephone calls to take messages, answer questions, and provide information during non-business hours

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Providing information to supervisors, co-workers, and subordinates by telephone, in written form,

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Electronic mail, and in person.

Writing reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized

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persons, or unusual occurrences

Attending annual company trainings and certification opportunities

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Training and instructing new hires

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Office Clerk

Manpower - W i n d s o r, CT - December 2002 to April 2006(seasonal)

• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Operate office machines, such as photocopiers and scanners, voice mail systems and personal computers.

• Maintaining an organized office environment and restocking office supplies

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information,

take orders and address complaints

Per Diem Security Officer

Securitas Security Services - H a r t f o r d, CT - December 2001 to March 2004

• Serving customers and maintaining safety during conferences and meetings

• Monitoring incoming and outgoing visitors and performing identity checks

• Handling complaints, settling disputes, and resolving conflicts, or otherwise negotiating with others

• Communicating with people outside the organization, representing the organization to customers and the public

EDUCATION

Pharmacy Technician Training Program

Capital Community College - Hartford, CT 2003 to 2003

Some College in Liberal Arts

Capital Community College - Hartford, CT 2000 -

KEY SKILLS

American Heart Association Certified CPR, AED & First Aide. Written/Oral Communication, Critical Thinking and Problem Solving,

Conflict Resolution, Time Management, Efficient in Microsoft Office (Word, Excel, and Power Point)and ten key entry.

Contact this candidate