Customer Service Assistant

Monique Brown

**** ***** ******* *******, ******** 60620

Mobile: 312-***-**** Alternate: 773-***-****

***********@*****.***

CAREER SUMMARY

I am aspired for obtaining a Phlebotomy position where my commitment and experience will be used and progressed.

• Excellent communication skills, very detail oriented, and organized.

• Greet and direct patients and visitors; Provide general information.

• Assist physicians in scheduling patient’s medication orders

• Knowledgeable and experience with PCs, etc.

WORK EXPERIENCE

Phlebotomy

• Collect Blood specimens from patients (all ages) in accordance with accepted laboratory standards and policies

and procedures in order to insure optimal specimen integrity and accurate test results

• Process specimens efficiently and accurately according to policy and procedure

• Provide and/or nursing staff inquiries

• Patient registration

• Patient data, specimen status, collection procedures, etc. in response to physicians

• Maintain and stock work area

• Safety practice: at all times

Certified Nursing Assistant

• Record vital signs, height, weight, input output,

• Collect and test specimens,

• Report and record patient’s condition and treatments.

• Assist patients with their mobility (turn and positioning, do range of motion exercises, transferring patients to and

from wheelchair, assist with ambulation, etc.)

• Discontinued IV’s; Clean and Irrigate lacerations; Set up Rapid Infuser and Heptafiler; Answer phones; Located

equipment and Transported Non Critical Patients and Assist with Critical Patients, etc.

Patient Service Coordinator

• Greets patients and visitors in a prompt, courteous, and professional manner

• Takes and relays accurate and complete telephone messages

• Patient Registration; Collects patients co-pays and account balances

• Schedule patients appointments

• Responsible for updating electronic medical record in regards to additional information received via email or fax

• Performs clerical duties assigned by supervisor; etc.

WORK HISTORY

Phlebotomy/M&T Traveling Phlebotomy 09/2011-09/2013 Chicago, Illinois

Customer Service/Cashier/Lowes / 08/2011-06/2013 Chicago, Illinois

Customer Service Cashier/Toys R Us 10/2011-01/2012 Chicago, Illinois

Phlebotomy Intern/University of Illinois at Chicago 11/2010-06/2011 Chicago, Illinois

Medical Technician III/University of Chicago Hospital 07/2009-10/2009 Chicago, Illinois

RHIT Intern/Chicago Lakeshore Hospital 02/2009-06/2009 Chicago, Illinois

Patient Service Coordinator/University of Chicago 07/2006-10/2006 Chicago, Illinois

Customer Service/Head Cashier/Garrett Popcorn Shop 04/2004-07/2005 Chicago, Illinois

Norwegian Hospital/Certified Nurse Assistant 09/2003-10/2004 Chicago, Illinois

EDUCATION

Certificate as a Phlebotomist (2011)

Health Information Management (2007)

Certified Nursing Assistant (2003)

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