Customer Service Sales

Hind Alaasemi

**** ******* ***** ** #*, Fairfax, VA 22033 ● 571-***-**** ● ************@*****.***

Summary

Experienced Help Desk Professional providing technical assistance to computer users. Answer questions and

solve computer problems for clients in person or via telephone or electronically. Provide assistance concerning

the use of computer hardware and software, including printing, installation, word processing, electronic mail,

and operating system. Fluent in English and Arabic, both oral and written.

Skills and abilities

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating

systems, or appropriate software

• Install and perform minor repairs to hardware, software, or peripheral equipment

• Strong Knowledge of WAN / LAN / Telecommunication

• Proficient design and manage databases in Microsoft Access and SQL Server

• Windows operating system 2000,XP, Vista, 7, Unix

• Proficient in Microsoft Office use and installation (Excel, Visio, Word, PowerPoint, Outlook)

Education

Master of Information Systems Management Concentrating in Information Security

Keller Graduate School of Management, anticipated graduation in May, 2014 (3.8 GPA)

Course Technical Projects

• Built mobile application database on cloud “using Salesforce service”

• Project life cycle for Gaming café and lounge Project using MS project

• Built full network for sharing files using Serv-u software

• Built full website for blood bank on .net environment using c#

Bachelor Degree in Computer Science

Princess Sumaya University of Technology – Jordan-Amman, 2009 (3.7 GPA)

Certificates:

CompTIA A+ Anticipated April, 2014

CompTIA Security+ Anticipated May, 2014

CompTIA Network+ Anticipated April, 2014

Hind Alaasemi Pg. 2

Work Experience

SunTrust Bank, Fairfax VA 2013- 2014

Financial service representative II

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating

systems, or appropriate software

• Install and perform minor repairs to hardware, software, or peripheral equipment

• Provided one-on-one customer service for all banking needs

• Resolved problems or discrepancies concerning customers' accounts

• Identified transaction mistakes when debits and credits did not balance

Capital One Bank, Centreville, VA 2012 - 2013

Senior Bank Teller

• Identified, analyzed, and determined solutions to technical errors

• Provided one-on-one customer service for all banking needs

• Resolve problems or discrepancies concerning customers' accounts

Wireless Advocate Company, Reston, VA 2012

Retail Wireless Consultant

• Developed new and existing customer accounts and services

• Maintained and exceed the monthly sales budget

• Upgraded customer phone plans to meet specific individual needs

• Provided excellent customer service to promote and build business relationships

The Housing Bank for Trading and Finance, Amman, Jordan 2009 –2011

Bank teller

• Provided one-on-one customer service for all banking needs

• Multi-service skills: Deposits, withdrawals, transfers, certified checks, etc.

• Utilized strong work ethic and gained recognition for a promotional opportunity

PC ZONE Company, Amman, Jordan 2008

– 2009

Sales

Developed skills in computer sales while achieving and exceeding monthly s Work

•

Experience ales goal

ESKADENIA Software Company, Amman, Jordan

2008

• Web design used SharePoint application

• Programming websites used asp.net and c#

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