Project Manager Management
Resume:
John Wells
Kansas City MO *****
*****.*****@*****.***
www.linkedin.com/pub/john-wells/34/894/90b/
Summary:
Solutions-driven manager / systems engineer with solid record driving
innovation and technology improvements. Accomplished and self-motivated,
committed to cultivating relationships with executives and colleagues to
align IT operations with high-level objectives. Remain alert to emerging
technologies, applications, and hardware to lead strategic planning and key
initiatives. Life cycle project management experience delivering large-
scale, complex projects on time and budget. Supervise and mentor junior
technical resources to create high-performance team.
Highlights of Expertise:
Infrastructure Management Effective Communication Technology Strategy
Cross-functional Disaster Recovery Planning
Collaboration Robust Team Leadership
Technical / Help Desk Budget Administration Vendor Management
Support
COMPLETE SKILL PROFILE
. Hardware: HP ML / DL servers; Adtran PoE switches; HP layer 2 and
layer 3 switches; Juniper Gateway/Firewall; ShoreTel VOIP; ShoreGear
switches; VLANS; nComputing VDI; SonicWall; Wireless MAN
. Server Software: Windows Server 2003, 2008, 2008R2, 2012, 2012R2;
Active Directory; DNS; Forward/Reverse Lookup Zones; Group Policy;
Login Scripts; Novell 6.5; Netware Directory Services (NDS);
GroupWise; iSCSI; Citrix 4.5 Presentation Server; Terminal Server; SQL
2005; SQL 2008R2; Acronis 11.5 w/ SQL agent; Symantec Backup Exec 11d;
Kaspersky Security Center; SQL Report Writer (to extrapolate SQL
data); OpenThinClient (Linux based); EHR (Electronic Health Record);
Financial Edge (BlackBaud); DocuWare OCR software; Server-based
dictation software; MXlogic;
. Desktop Hardware: Dell; ASUS; HP; whitebox
. Desktop Software: XP, Win7 Pro, Win8.1; Office 2007-2010; Access
2010; OpenThinClient; Browser configurations in IE & Firefox; Acronis
Imaging of user machines; standardized desktop; Kaspersky AV;
. Network tools: Wireshark; anti-malware software; cleaners;
hacks/resets; PXE boot servers; ThinClients; Blacklist tools; Visio
Professional Experience:
Comprehensive Mental Health Services - Independence, MO
3/2012-present
Systems & Network Engineer / IT Manager
. Manage all system IT operations to include tier three support,
administration, network planning, project management, business
continuity, disaster recovery and security.
. Develop and maintain SOPs for user access and HIPAA compliance.
. Served on Corporate Compliance Committee with role of security and
integrity of systems.
. Manage and negotiate contracts with service providers for: wireless,
internet, postage in addition to outside consulting.
Project Management - latest projects:
. ISP change; Voice PRI change; (savings of $2K + over life of
contract);
. Wireless phones (iPhone & Samsung)/Aircards carrier change (savings of
~$4K over life of contract); Installation of Layer 3 HP Core switches
. Installation & configuration of 2008R2 server for Accounting and home
drives (a rebuild)
. Building redundancy into system by multiple data paths to main
facility
. Desktop refresh from XP to Win7; Server refresh with grant writers
Onsite Logic - Leawood, KS 8/2011-3/2012
Sr. Technical Specialist
Provided residential and small office Tier II support while maintaining and
servicing 20 clients' sites. Make recommendations based on business needs
including specking out hardware, creating plans and implementing them.
Created documentation for client networks to include Visio diagrams with
narratives.
. Migration of Windows Server 2003 servers to Windows 2008 R2 Servers
. Trouble-shooting/tweaking of Server 2008 Foundation - R2 servers
. Created DRS replication for client site using Acronis
. Monitored client servers for hacks, viruses and anomalies
. Managed client Active Directory Tree
. Created Login Scripts and Group Policies
. Manage client firewall/routers both remotely and onsite
. Created firewall rules and polices
. Installed and remotely managed Anti-virus packages on servers
. Migrated clients from POP accounts to Microsoft Office 365
Project Management:
. Disaster Recovery Services Replication to offsite storage vendor
. Migration from server 2003 to 2008R2 financial client
. Managed services ie. Anti-virus
The Greater Kansas City Chamber of Commerce - Kansas City, MO 10/2007 -
5/2011
Systems Engineer / IT Manager
Managed all aspects of day-to-day IT operations, while providing Tier I &
II technical support, administration, strategic planning, process
improvements and project implementations.
. Leverage technology to enhance business productivity through refresh
cycles
. Conversion from physical servers to VMware - maintained VMware
environment
. Migration from Server 2000 to Server 2008 systems
. Minor IIS administration (v7)
. Installation and maintenance of Juniper Gateway
. Maintenance of Exchange 2003 and Exchange 2007
. Installation of FTP server and polices associated with ports
. Created Group Policies, Login Scripts
. Administered and maintained InterTel digital and AVAYA VOIP phone
systems
. Managed and spec'd desktop refresh cycle
Project Management:
. Managed IT move of Chamber from downtown KC to Union Station:
. Established comprehensive 3-year IT plan aligned with overall business
objectives.
. Planned, coordinated, and executed Major IT relocation, including
managing more than 15 vendors; introduced new technologies such as
blown fiber.
. Introduced private WiFi, free public WiFi, IP WiFi cordless phones,
and VoIP technology.
. Installed Disaster Recovery Services plan to a co-location
. Introduced Internet fail-over redundancies
. Wrote Standard Operating Procedures for information technology
operations.
. Prepared technical documentation and Visio diagrams for network
topology.
Henke Manufacturing - Leavenworth, KS 10/2001 - 10/2007
IT / Engineering Support Analyst
Provided technical support and Tier I/II system administration for leading
manufacturer of heavy duty snow-removal equipment, hitches, and
attachments.
. Managed Enterprise Resource Planning replacement project with
responsibility for research, design, budget management, and
implementation.
. Contributed to business operations and performance improvements by
collaborating on design projects, developing databases using Access
and Excel, creating PDF manuals for clients, and leveraging technology
to decrease labor.
. Managed Novell 5 to Server 2003 SBS migration
. Administered Exchange 2003
. Replaced unmanaged switches with managed layer 2 switches
. Installed and administered Juniper Gateway to replace existing
firewall
. Spec'd and rebuilt network infrastructure through server and
desktop/laptop refresh cycle
. Wrote login scripts and Group Policies for user drives
Project Management:
. Migrated from Novell to MS SBS2003;
. ERP research, design and migration
-Earlier technical roles include Senior Technical Consultant with Arthur J
Gallagher, Senior Technical Analyst with Osborn Laboratories, Network
Administrator, EDI Coordinator, and Project Manager with Regional Media
Laboratories (REMEL), and Network / WAN Administrator and Account Software
Integrator with Bannister Bank & Trust-
Education and Training:
Central Missouri State University - Warrensburg, MO
. BSBA, Major in Finance
Certificates:
. Microsoft Server 2003/2008
. Exchange 2003 through 2010
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