Quality Assurance Customer Service
Resume:
Donald Ware
O range, CA **867
dwaredon @gmail.com
E DUCAT ION: Bachelor degree in Business.
R etired 2012
Quality Assurance Specialist from 2011-2012 Bagram Afghanistan
Performed contract review, and technical data packages. Reviewed specification
requirements, contractor process to meet source inspections, processes, product audit, and
established a baseline for the processes to be performed by contractors. Verified
conformance of parts produced to meet contract requirements. Have over seen contractor
material review board to concur product is being managed to company procedures.
Communicated, and have consulted with senior level management on production,
engineering, and quality assurance issues, i.e. evidence for performance of such things
p urchased materials, and vendor controls shipment, key process proofing, measurement,
data analysis and provide monthly reporting. I have managed over a billion dollars in
m ilitary vehicles, and hardware assets.
Q uality Assurance Reprentative (Areospace/Mechancial) F rom 1989-2011 (DCMA )
D uties: I have inspected, reviewed tested aircraft/mechanical parts. Performs product
audits, and surveillances on various government programs, to get an understanding of the
contractors quality process, and identify t rends for action. Performs contract review and
data analysis, process reviews, product evaluation, authorize, and accept shipments, review
and plan letter of delegations, for contracts/purchase orders, and related documents for
adequacy, completeness to quality requirements i.e. blueprints, technical drawings.
P rovided technical support to other contractor’s DOD agency, and personnel.
I have worked as both residence and non-residence QAR in support of contractor facilities
ensuring that mechanical products being procured, in meeting contract specification and/or
requirements, I i nitiates writ ten corrective actions whenever any contractual
nonconformance are discovered, collect and perform data analysis, sit in and participates in
meetings, and wr ite reports to senior management. B uild customer service relationships,
to ensure that customer care, and time objectives are achieved to continuously improve
quality.
I accomplish mission requirements in supporting the warfighter, and team goals. I support
organizational goals at all levels, continuous process improvement techniques. Supports
i nternal and external customers and enhances customer support relations. Execute
CSI/Higher level QA strategy to a data base entries performed were surveillance with
mandatory product requirements. P rovided, and exchanges oral, and writ ten ideas, and
i nformation timely, accurately, and easy to understand ideas. I am f lexible, and adaptable
to work assignments making sound, prompt, technical decisions that add value to mission
p riorities, and needs. Solves complex problems, develops recommend, and implement
solutions to complex problems.
I deployed to I raq from December 09- May 28, 2010. D uring this period I performed quality
audits, and surveillance and oversee various base contracts on billion dollars theater wide
contracts (TWCA), and (LOGCAP I I I). Solved complex problems, and adhered to
policies/procedures. I have excellent skills in public speaking, and communication skills. I
am, and was f lexible, and easy to adapt to change.
L EAD TECH : I supervised, and oversaw the quality division guided other quality personnel
i nto work related problems with the government contracts and contractors in the
p rocurement of government parts. D irect in between with senior management, and the
work force.
E NG INEER TECH: F rom 1987-1988
Duties: Performed planning for various class ships, reviewed engineering drawings, and
shipboard systems, submit changes to support scheduled ship overhaul to add, delete repair
on shipboard systems to the chief engineer. P rovided engineering data analysis of
shipboard systems for recommended preventative maintenance inspections, and
maintenance tasks along with maintenance interval for the ship life cycle. Interfaces with
DOD/NAVSEA management to resolve technical/support problems, prepared status reports,
and metrics relating to performance, and mission readiness.
P iping System Quality Assurance I nspector:
From 1987-1986 (Long Beach Naval Shipyard )
Duties: Inspected, and ensured the quality of high and low pressure shipboard piping
systems to meet contract requirements of (Water, fuel oil, steam) systems. Attend
p roduction meetings, communicated with senior management on variety of quality issues,
reviewed blueprints/drawing, and spec to verify compliance, provide wri t ten reports.
P ipe Fitter:
From 1986-1977 (Long Beach Naval Shipyard )
Duties: I nstall /repair high and low pressure shipboard piping systems (Water, oil, fuel
s team). Reviewed blueprints/drawing to verify compliance, of installation, and repairs to
various shipboard piping systems.
U S Navy: F rom 1974-1977
D uties: Supported ground t roops in combat action, maintained shipboard high and low
p ressure shipboard piping systems (Water, fuel, oil, steam) provided wri t ten reports and
matained logs.
I have background in mil standards policies, and procedures, aerospace hardware, and
manufacturing, testing of product and research and assisting contractor to meeting
government contracts requirements are my strength. Was a low level manager delegated
management responsibilities. I good administrative, and communication skills in addition
to technical knowledge.
GOVERN MENT AGENC IES WORKED;
DCMA
L ONG BEACH NAVAL SHIPYARD
SSN : TBP
C learance: Secret
P ERSONAL
Mar r ied to Rochelle 25 years
Children: Donald Ware 24 in college.
Hobbies: I enjoy coaching basketball, and walking my three Doberman dogs named Solomon
& Rocky, and Reese.
Contact this candidate