Quality Assurance Control

Phau (Paul) Sang Hin

**** ******** ********, ***********, *******, Canada L5M 0K7

Home: 905-***-**** Mobile: 647-***-**** Email: *.****.***@*****.***

Quality Management - Quality Audit - Quality Oversight

Team-oriented and results-focused Quality Professional with more than 25 years of experience in Quality Assurance, Quality

Control, Quality Management and Supervision, Quality Audit, Quality Oversight.

Demonstrated capabilities in the following key areas:

• Quality Management - Organize, lead, manage and supervise quality department and personnel via excellent interpersonal skills.

• Quality System Procedures and Instructions - Review, verify, and approve Quality related procedures and work instructions,

developed within the company or submitted by the suppliers/contractors.

• Quality Planning - Review and approve internal, contractors' and suppliers' Quality Manuals, Project Quality Plan, Inspection and Test

Plan (ITP) for compliance with applicable Codes & Standards.

• Quality Oversight - Perform real-time surveillance and assessment on work activities during execution to ensure procedural and quality

requirements are met.

• Quality Audit - Schedule, organize, lead, and perform First Party (Internal) audits, Second Party (supplier) audit, and quality Desktop,

Process, System audits, to verify Codes & Standards requirements compliance and to identify opportunity for improvements.

Work Experience

Bruce Power, Tiverton, Ontario

Quality Manager/Lead Auditor April 2010 to September 2013

• Reviewed and approved internal and supplier Quality Manuals, Plans, and procedures for compliance with applicable Codes &

Standards including CSA N286-05, N286, N285, Z299 series standards, NQA-1, ISO 9001, and applicable sections of ASME codes.

• Reviewed process quality and performance metrics to ensure business objectives were met.

• Planned, scheduled, led, managed, and coordinated desktop audits, internal or external audits based on schedule and milestones, and

selection of Lead Auditor(s).

• Developed, reviewed and approved Audit Plans, Check Lists, Audit Notifications, and Audit Reports in accordance with Internal PMC

Audit procedures and ISO19001 Guidelines.

• Lead, planned, and performed the audits, selected audit team member, subject matter experts, communicated and clarified audit

requirements with team members and auditees .

• Supervised Audit interviews, meetings, verifications, recording of findings, preparation and issue of Audit Reports.

• Identified findings with supporting objective evidence, communicated findings with auditees and recommended corrective actions.

• Documented adverse conditions, systematic/programmatic problems, issued Corrective Action Requests. Performed follow up on the

implementation of the corrective actions.

• Prepared and presented audit reports, verified the effectiveness and adequacy of the corrective actions, and closed out the Corrective

Action Request.

• Managed the Non-conformance Report System and Corrective Action Program from inception, implementation, to close-out.

• Verified implementation and monitored performance of the Self-Assessments program.

• Reviewed and approved suppliers' and internal commissioning procedures prior to, during, and post execution of the commissioning

activities from QA perspectives.

• Reviewed and approved procedures’ issuance and revision.

• Reviewed, analyzed, and approved Quality Assurance program requirements during Contract Requisition prior to awarding the contract

to the external suppliers.

• Interfaced with TSSA to resolve quality assurance and quality control related issues.

Ontario Power Generation (OPG), Pickering, Ontario

Senior Quality Specialist Sept 2002 to April 2010

(OPG’s Pickering Return To Service of Unit 1 and Unit 4, Safe Storage of Unit 2 and Unit 3 Projects).

● Performed Quality Audits, Desktop Audits, Assessments, Quality Surveillance, and Field Observation to ensure contractors’ and

suppliers’ work activities satisfy applicable Code and Standards, Regulatory, and OPG’s requirements (Applicable standards included

N286-05, N286, N285, Z299 series, NQA-1, ISO 9001, and ASME Codes).

● Reviewed and approved Comprehensive Work Packages/Instruction, Work planning, execution, and Work completion.

● Developed and reviewed project's governance, procedure, and work instructions.

● Reviewed and approved Contractor's Project quality Interface Plan, Quality Assurance System Manual, and procedures to ensure

required/specified standards and requirements are satisfied.

● Developed, reviewed and approved Inspection and Test Plan (ITPs).

● Maintained and monitored departmental personnel Training and Qualification records.

● Implemented and maintained the project’s Non-Conformance Records Tracking and Logging System.

● Performed field inspections and surveillances to monitor on-site contractors' mechanical, electrical installation activities.

Bombardier Aerospace, deHavilland Division, Downsview, Toronto

Quality Supervisor Nov. 1996 to Feb. 2001

• Supervised and coordinated inspection activities of aircraft structural, avionics, and testing during aircraft assembly to ensure

company’s quality assurance, Department of Transportation and regulatory requirements were satisfied.

• Coordinated work flow, scheduled and assigned tasks to personnel, analyzed progresses, and monitored employees/system

performance.

• Reviewed QA/QC requirements, assembly specifications, and production schedules to determine

efficient methods of conducting inspections and tests.

• Participated in process improvements to enhance production methods, equipment performance,

quality of product.

• Maintained and monitored Attendance, Overtime Equalization, and Training records

ILSCO of Canada Ltd., Mississauga, Ontario

QA/QC/ Statistical Process Control Supervisor June 1986 to Nov. 1996

• Supervised and trained machine operators/ inspectors in raw material, first-off, in-process, final inspection, SPC Techniques

• Developed, reviewed, and approved Work Instructions and Inspection Test Plans

• Performed machine and process capability studies using Statistical Process Control (SPC) techniques

• Participated in process defect analyses using various SPC techniques, SPC Control Charts, recommended and implemented corrective

actions

• Performed periodic internal audit on ISO9002 implementation

• Maintained Measuring and Test Equipment (M&TE) and Inspection Gauges Control

• Maintained Supplier Quality Control programs

Language Ability

• Proficiency in reading, writing, and speaking English, Chinese (Mandarin and Cantonese), and Vietnamese. Good commands of French

and basics of Spanish

Professional Development

• Bruce Power Nuclear Power Generation

Apparent Cause Evaluation, CSA N286-05 implementation audit, Supplier Quality (CSA Z299 and ISO9001-based) Audit.

• Ontario Power Generation Nuclear Reactor Specialized Training

Nuclear Quality Auditing, Candu Reactor theory, Pressure Boundary systems and Codes, Environmental Qualification, RayChem EQ

Splices Installation and Inspection, Nuclear Reactor Regulatory Standards and requirements

• Current Member of American Society for Quality (ASQ)

• The Institute for Computer Studies, Mississauga, Ontario (May 2001 - May 2002)

E-Commerce Programming Solution Developer, Diploma with Honors, 2001

• Bombardier Aerospace

Six Sigma for Quality Supervisor

Canadian Department of Transportation Air Worthiness.

• American Management Association, Toronto, Ontario

Certificate in AMA 's Professional Management, 2000

• Quality Management Institute, Mississauga, Ontario

Certificate in ISO9000 Internal Auditing, 1994 (QMI)

• St. Lawrence College, Brockville, Ontario

Electro-Mechanical Engineering - Maintenance, Diploma with Honors, 1986

Excellent references available upon request

Contact this candidate