Medical Manager
Resume:
MANATILOVA SYIEMIONG
Address: F-2640 A, Cell: +841*******
E-Mail: **********@*****.***
Palam Vihar, Gurgaon.
ACADEMIC & PROFESSIONAL QUALIFICATIONS
Year Degree (or Examination) College (or School) University % / CGPA
(or Board)
2006-2007 Post Graduate Diploma in HRD All India Management 3.3/4
Association, New Delhi
2003-2005 M.A. (English Hons.) School of Languages Jamia Millia 52%
Central University, New Delhi
1999-2002 B. A (English Hons.) St. Mary's College, Shillong North 60%
Eastern Hill University
1997-1999 Class XII (HSSLC) St. Mary's College, Shillong Meghalaya 70%
Board of School Education
1997 Class X (SSLC) K.C. Sec. School, Shillong Meghalaya Board 65%
of School Education
SKILLS & INTERESTS
. Basic Computer Knowledge
. Singing & Music
. Reading
WORK EXPERIENCE Designation/Profile
Duration: 54 months
Sngap Syiem College (Assistant Professor)
1st April'13 - current
Roles and responsibilities
. Guide students who have applied to the college for English honours and
accordingly decide the intake for the semester.
. Instruct and impart knowledge of English literature(Poetry, Fiction,
Criticism, Drama) to the English honours students.
. Improvise English to undergraduates of the college.
. Evaluate and correct assignments of students.
. Provide additional coaching.
Other responsibilities: (Chairperson of the Career guidance
committee in the college)
. Provide counselling and guidance on various careers for students.
. Provide communication skills training to college students.
MetLife GOSC
(Case Manager) 3rd Jul '10 - 30th March'13
Roles and Responsibilities:
. Receive new leave claims from employees for processing under FMLA (Family
Medical Leave Act) or STD(Short Term Disability).
. Review the claims whether employees request were for FMLA (Family Medical
Leave Act) or STD(Short Term Disability).
. Review the claims based on request type: intermittent leaves or
continuous leaves.
. Approval or denial of leaves for FMLA (Family Medical Leave Act) or
STD(Short Term Disability).
Additional responsibilities:
. Coaching new joinees on voice and soft skills.
. Evaluating them at every stage of their learning.
. Achievements at Work:
. Best C-sat for 2010 and 2012
. Employee of the month,July 2011
Hewitt Associates Team
Developer 3rd Oct '07 - 30th Mar '10
Roles and Responsibilities:
. Take care of Employees' Health & Welfare benefits of a Group which I am
aligned to and have been working with. It is a part of health and welfare
benefits that US employees get through their employers.
. Working with the most critical process of Hewitt for spending accounts,
administrator of medical health benefits for top-notch companies in the
U.S.
. Building rapport with customers and providing high quality services;
Solving their queries over the phone and helping them get reimbursed for
their medical benefits.
. Working on projects like Customer-Satisfaction and Quality Awareness,
wherein Building strategies to meet daily and monthly targets and
maximize customer satisfaction.
. Assisting operations managers in carrying out monthly analysis of the
team members on the basis of call monitoring, on the basis of need and
improvements needed in performance.
. Responsible for the development of the agents on production floor as well
as training through regular observation, feedback and performance
discussion.
. Updating schedules for associates for processes & sharing it in team
meetings.
. Maintaining and improving process knowledge through proactive
communication and utilization of available resources.
Additional responsibilities:
. Coaching new joinees on voice and soft skills.
. Evaluating them at every stage of their learning.
Achievements at Work:
Award for the Best Customer Experience
EXTRA CURRICULAR ACHIEVEMENTS/ACTIVITIES
. Participation in School Debate Competitions (2006 Inter-group
competition)
. Participation in Creative Writing (Poetry & Story Writing) (2004 won
the poetry Inter-school competion)
. Participation in Inter School Karate Competitions (won the bronze
medal at the first All Karate Do Association,Shillong)
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