Sales Customer Service

Tony Leyba

*** ******** ******, #***, *********, NV 89015, Phone: 702-***-****

E Mail: ********@*****.***

SUMMARY OF QUALIFICATIONS

● Sales/Customer Service Professional with 10 years experience in a call center

environment, including over 8 years as a travel sales professional.

● Excellent verbal communications and sales skills in dealing with the public in both

inbound and outbound call centers.

● Two years supervisory experience in a call center environment with an emphasis on

solving problems and managing other employees.

● I can type 60 WPM and I am PC literate, including the use of Microsoft Office.

PROFESSIONAL EXPERIENCE

9/2012 1/2014 Connections Housing Las Vegas, NV

Group Coordinator/Reservationist

● Responsible for setting up and maintaining hotel room blocks for groups attending trade

shows, conventions and exhibitions across the U.S.

● Duties included making individual and group hotel reservations using the

GroupMax/Passkey reservations system.

● Also maintained room blocks and sub blocks for various groups for several events

using Passkey and coordinated those room blocks with hotel management and sales

departments, including securing additional room inventory when necessary.

6/2011 11/2011 International Events Las Vegas. NV

Travel Sales Professional

● Responsible for selling hotel accommodations on the phone at wholesale prices for

trade show exhibitors at various conventions throughout the U.S. and Canada.

● Duties included making outbound sales calls in a call center environment offering trade

show attendees and exhibitors discounts on hotel reservations. Also followed up with

previous customers with discounts for future trade shows.

9/2010 6/2011 Survey Technology Research Center Las Vegas, NV

Telephone Surveyor

● Responsible for conducting telephone surveys for a market research firm also assisted

with monitoring other surveyors and performed refusal conversion calls.

1/2004 7/2010 Prestige Travel/Tripreservations.com Las Vegas, NV

Telephone Sales Agent

● Responsible for selling/up selling deals on hotel reservations, air hotel packages, show

tickets, and tours in an inbound sales environment for Las Vegas, Reno/Tahoe, Orlando

and Hawaii.

● Top salesman in 2005 2006, Top 5 salesman 2007 2008. Employee of the month

November 2007.

● Vegas Certified by the Las Vegas Convention and Visitors Authority, also certified as a

Master Salesperson for MGM Mirage and obtained certification with the Reno Tahoe

Visitors Authority as well as Orlando, including Disney.

6/2002 10/2003 Resort Magic/TJA Marketing Las Vegas, NV

Telephone Sales Agent

● Responsible for selling mini vacation hotel packages for the Royal Resort via inbound

and outbound telephone calls.

● Also pitched timeshare tours to the customers in exchange for gifts.

9/2000 11/2001 MRC Group Research Institute Las Vegas, NV

Supervisor

● Supervised 40 60 telephone surveyors at a market research firm.

● Responsible for assigning projects, monitoring surveyors for quality and doing written

evaluations of employee performance.

EDUCATION

● NE Missouri State Univ., Kirksville, Mo Bachelor of Arts Degree

Graduated Magna Cum Laude in August 1980 with a major in political science and

additional coursework in mass communication.

● US Air Force Academy, Colorado Springs, Co. Attended this officer training school

from 1976 1979. On Dean’s List every semester as an International Affairs major.

● H.H. Arnold High School, Wiesbaden, Germany Graduated as Valedictorian in

1976.

BACKGROUND AND HONORS

● Grew up as an Air Force dependent – have traveled to all 50 states and 16 countries.

Received scholarship offers from West Point, Annapolis, the Air Force Academy and

the University of Texas Austin.

REFERENCES ARE AVAILABLE UPON REQUEST

Contact this candidate