Customer Service Sales

Joan C. Niehaus

**** **** ****** ****, ***********, OH 43082

h: 614-***-****; c: 614-***-****; *******.****@*****.***

PROFESSIONAL PROFILE

Fifteen-plus years' experience as business professional, working in a fast

paced environment; strong customer focus; direct executive management

support; strong verbal and written communications skills; organizational

liaison to employees, customers, internal teams, public, and media; managed

highly confidential information with discretion; detail oriented and

experienced in time management and priority setting; reflects positive and

professional image

Qualifications Summary:

. Provided executive administrative support for VP of Fortune 100

company (Abbott Laboratories)

. Strong and written and verbal communication skill set

. Dedicated to exceeding organizational and customer service

expectations

. Effective liaison working with all levels of organization to solve

problems and achieve goals

. Managed confidential medical and drug information for State of Ohio

required records

PROFESSIONAL EXPERIENCE

Abbott Laboratories: Columbus, Ohio (April 2012 - current)

Senior Purchasing Associate/Coordinator

Provide executive administrative and secretarial support to Capital

Purchasing Management. Manage control of confidential contract

documentation and purchase approval authority of project bids, supplier

quotations, confidential disclosure information for multi-million dollar

capital and non-raw material indirect purchases. Act as purchasing liaison

and provide purchasing insight and support to all Abbott global plants, as

well as internal engineers and impacted departments. Work with team to

coordinate and manage all activities regarding execution of bid packages,

quotes and purchase orders needed to support major projects within Abbott

Nutrition.

CareTenders VNR, Columbus, Ohio, 2010-2011 (1.5 years)

Clinical Team Records Administrator

Reported to Department Director. Coordinate efforts with health care

professionals to schedule home care visits and collect, record and

disseminate patient medical reports. Managed confidential patient health

and insurance records information, perform phone triage, assemble/release

final claims to Federal healthcare agencies.

Diocese of Columbus, St. Paul School, Columbus, Ohio, 6 years

Clinic Information & Records Administrator; Librarian Assistant; Cash Sales

Managed confidential medical history and drug information files for 900

enrolled students; corresponded with parents to continuously ensure

complete and detailed information. Maintained accurate State of Ohio-

required records of clinic visits/illness-related absences. Processed and

maintained library materials collection; supervised and assisted students

with project research/searches. Operated cash sales function, including

inventory tracking and financial reporting of daily sales.

Abbott Laboratories, Columbus, Ohio, 7 years

Program Administrator, Nutrition Services & Public Affairs; Executive

Administrative Asst. III/Event Planner

Direct report to Division Vice President, Public Affairs of third largest

U.S. pharmaceutical company. Awarded annual Presidential Award for

exceptional performance. Managed logistics for national seminar program for

health professionals; Special Events planning and coordination and

management assessed and contracted with suppliers; Organized national

facility grand opening event attended by state/city officials, customers,

press; wrote/distributed press releases and represented company to media.

Assisted with production of media and crisis mediation training for

executives. Provided administrative support to vice president; wrote/edited

correspondence, fielded calls/inquires, represented department head to

internal management teams.

PROFESSIONAL MEMBERSHIPS AND EDUCATION

Public Relations Society of America (PRSA)

Ohio State University - Business/Marketing coursework commensurate with

Associate's Degree

COMMUNITY INVOLVEMENT

. Team Parent Leader, Relay for Life - American Cancer Society (2

years to date)

. Blood donor (5+ gallons) - American Red Cross (13 years to date)

. Marching Band and Drama Club production volunteer - St. Francis

DeSales H.S. (6 years to date)

. Eucharistic Minister - St. Paul the Apostle Church, Westerville,

Ohio (5 years to date)

. Parade food collections volunteer - Westerville Area Resource

Ministry (5 years to date)

. Troop Leader - Girl Scouts of America (5 years)

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