Customer Service Sales

905-***-**** *******@*******.***

Virginia Angela Roach

**** ****** *****, ******, *******, l1g •905-***-****•*******@*******.***

Virginia Angela Roach

Profile

A mature professional with over 20 years of experience in the customer service sector. Consistent demonstration

of problem solving skills, administrative skills and sales. Proven reliability, dependability and loyalty. Stellar

record of cultivating long term customer loyalty and repeat business. An excellent communicator. Computer

skills include ms office, kroll,excel, vantive,sap Solomon, apak, banner(billing systems). Comfortable with

receiving payments and processing them, and with balancing cash

Experience

March 2012 to August

2012 Goldbuyers Oshawa, Ontario

Sales

Assessed the value of gold and jewellery

Open and closed the kiosk, and balanced the cash

March 2010 to May 2011

IQT Oshawa, Ontario

Customer Service Rep

Answered calls regarding internet services and assisted the customer with choosing the best package to

serve their needs

Required to have full product knowledge, pricing and available options

Fielded and transferred calls to various departments as necessary

March 1998 to February

2010 Reliance Oshawa, Ontario

Customer Service Rep

Completed outbound calls selling various HVAC products(water heaters, etc)

Fielded service calls and dispatched the appropriate contractor to correct the customer’s problem

Worked in the mailroom, sorted mail from customers and lawyers, created a filing system. Also worked

in the data entry department(financial)inputting information from contracts received from our dealers-

ensuring accuracy and done in a timely manner

April 1981 to April1990

Eaton’s Calgary, Alberta

Customer Service Rep

Manager, Sales, Cashier(opened and closed-balanced the cash),health department(dental)

Worked in ladies wear, men’s wear and the gift section and jewellery

Started as sales/cashier, then promoted to manager

E ducation

Received a diploma from ICS for Legal Administration in 1995. I also received a certificate

from the Career College for Medical Receptionist in 1984. I completed Gr 13 of high school with

honours in art and art history

References

References are available on request.

When I was working full time during the day, I worked in retail at Lindor’s and Whitfield’s

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