Customer Service Representative
Resume:
Jennifer Smith
Apple Valley, MN 55124
********@******.***.***
Education
Bachelor’s degree in psychology from University of Minnesota Morris (2011)
GPA: 3.8 Graduated with high distinction
-Teaching Assistant for Professor Katherine Benson (February 2011- May 2011)
-Research Assistant for Professor Katherine Benson (2009-2011)
Associate degree in Psychology and German from Normandale Community College (2008)
GPA:3.9 Graduated with high honors
Experience
Personal Care Assistant
January 2014-Present
River Valley Home Care Inc.- Farmington, MN
I assisted in helping clients who are disabled with their activities of daily living inside and outside their home. I assisted clients
with developmental, personal, physical mobility and therapeutic care needs that were established by a rehabilitation health
practitioner, social worker or health care professional.
Occupational Therapy Volunteer
September 2013-Present
Children’s Hospitals and Clinics of Minnesota- Roseville, MN
I assisted an Occupational Therapist apply treatment focused on helping children achieve independence in all areas of their life. I assisted
in teaching clients skills necessary to the development of fine motor skills, sensory motor skills, and visual motor skills that children need
to function and socialize in their home, school, play, and community environments. I provided assistance in teaching clients with various
needs improve their cognitive, physical, and motor skills and enhance their self-esteem and sense of accomplishment.
Customer Service Representative
April 2013-June 2013
Northern Tool and Equipment- Burnsville, MN
I answered telephone inquiries regarding order statuses from customers. I answered basic technical questions and referred
more advanced technical issues to the technical support representatives. I entered and changed orders upon customer request. I
answered telephone inquiries and handled all customer correspondence in a professional and efficient manner. I performed
problem solving steps which included checking the original invoices to determine the nature and cause of the problem and
determined the most efficient and economical resolution for the company and the customer. I provided customers with owners'
manuals and other product information not received with their purchases. I maintained files of historical sales flyers and
catalogs to answer questions that customers may ask from previous purchases. I recommended improved or additional
processes to improve customer satisfaction. I remained informed of all new and existing products carried by the company by
studying company catalogs, reading company product memos, sales marketing notes, vendor bulletins, announcements,
additional appropriate material and attending seminars as scheduled.
Collection Agent
December 2012- April 2013
I.C. System- St.Paul, MN
I assisted in teaching customers or patients how to pay their debts in full within a timely manner, and how this would benefit
them. Also, I interacted with customers by being a persuasive negotiator and was able to use information at hand to quickly
work out result oriented remedies best resolving issues for all parties. I used technical knowledge to add, change and delete
information in the file screens.
Customer Service Representative
June 2012- October 2012
Kwik Trip- Apple Valley, MN
I handled and received money. I also assisted in customer relations concerning questions, complaints and refunds. I engaged in
money handling and safe management. I helped training new employees. I had closing duties.
Customer Service Representative
August 2011- June 2012
Super America -Apple Valley, MN
I handled and received money. I also assisted in customer relations concerning questions, complaints and refunds. I engaged in
money handling and safe management. I helped training new employees. I had closing duties.
Sales Associate
June 2008 to November 2008
Staples – Apple Valley, MN
I was responsible for merchandising and displaying of office supplies. I aided customers in locations and choices of
merchandise. I also assisted in customer relations concerning questions complaints and refunds. I engaged in retail sales. I
engaged in multi-tasking and money management. I created quality customer sales experiences.
Cashier
October 2005 to November 2008
McDonalds – Apple Valley, MN
I interacted with customers by recording and filing orders. I handled and received money. I assisted in customer relations
concerning questions, complaints and refunds.
Skills
● German
● Microsoft Office Products:
Word
Excel
Power point
Outlook
● Excellent Keyboarding Skills
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