Manager Customer Service

EDWARD J. WAMPLER

**** **** ***** *****

Louisville, KY 40242

*********@*********.***

502-***-**** (home) 502-***-**** (cell)

Successful Executive with proven accomplishments in corporate development, strategic planning,

reengineering, operations management, building facilities management, cost reduction, project and process

management.

Lightyear Network Solutions, LLC, Louisville, Kentucky 8/93 to Present

UniDial Communications, Inc.

Senior Vice President, Operations

• Head of Operations for $220 million telecommunications services provider.

• Designed and established Provisioning, Maintenance, Fraud, System Support, Vendor Management,

Training, and Customer Care groups to create the company.

• Defined and implemented all processes, operating procedures, forms, and reporting required to

provision and measure telecommunications services.

• Responsible for servicing and supporting 350,000 customers with the development of the customer

service and billing systems. To maintain an edge over the competition and offer consumers a superior

service experience, we continuously reengineered and restructured operations.

• Integrated the Information Systems group to create and successfully implement the functional

requirements for an automated service activation system allowing nearly real time provisioning for Long

Distance services increasing revenue.

• Manage $9 million operating budget and direct 250 employees and support 220 sales agents.

• Served on the UniDial Board of Directors from 8/93 to 6/98.

• Managed the integration and reorganization of a $30 million company, MetraCom into UniDial

Communications.

• Managed the integration and consolidation of a $24 million company, LecStar/Fonix into Lightyear.

• Managed Special Projects with Profit and Loss responsibility.

• Assisted with the sale of Lightyear Network Solutions to Birch Communications.

• Transitioned Major and National Accounts($5,000 and up monthly billing) from Lightyear to Birch.

The Detail Shop, Louisville, Kentucky 4/91 to 7/93

President/Owner

• Owner and entrepreneur of the company.

• Responsible for all functions, including pricing structure, product line, services, scheduling, company

policies and procedures.

• Secured major accounts, including automobile dealerships and retail corporations with automobile fleets

and developed successful marketing programs yielding increased sales.

Viking, Incorporated dba Ziebart, Louisville, Kentucky 9/90 to 3/91

Vice President/General Manager

• Managed daily operations for three Louisville store locations, directing the work productivity and

managing all customer complaints and customer service support at each location.

• Developed and initiated both the Dealer Sales Program as well as company policies and procedures.

• Responsible for Purchasing, Collections, Management Development, and implementing price structure

yielding 35% reduction in operating expenses.

EDWARD J. WAMPLER Page 2

Lightel Communications, Inc (LCI), Columbus, Ohio 1/89 to 9/90

Charter Network Company, Louisville, Kentucky

Customer Administration/Operations Manager

• Directed work productivity for the Service, Processing and Maintenance areas.

• Managed special projects, reporting and all training.

• Assisted with product development and implementation.

• Led integration of Charter Network into Lightel Communications, Inc., within deadline and under

budget.

Systems and Procedures Manager 4/87 to 1/89

• Responsible for planning and coordinating activities related to project activities and for corresponding

with Federal Communications Commission, Public Utilities Commission, and the Better Business

Bureau.

• Managed outside Telemarketing firm to increase sales.

• Purchased all printing, specialty items, and marketing materials.

• Designed, developed, and produced company policies and procedures, company and customer

newsletters.

B & K Instant Printing, Louisville, Kentucky 6/85 to 4/87

Assistant General Manager

EDUCATION: University of Louisville

Bachelor of Arts in Economics, 1984

MILITARY

SERVICE: Served 16 years as an officer in the Kentucky Army National Guard and the Army

Reserves. Honorable Discharge.

MILITARY

TRANING: Rank – Captain – AG USAR

• Basic Training – Fort Knox, Kentucky

• Advanced Reserve Officer Training – Fort Riley, Kansas

Officers Basic Course – Fort Harrison, Indiana

• Finished in the top 10% of class

MILITARY

DUTIES: Platoon Leader, Training Officer, Special Program Officer, Assistant Fund Raising

Officer, Fire Marshall, Postal Officer, Line of Duty Investigation Officer, and Assistant

S-1.

REFERENCES FURNISHED UPON REQUEST

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