Administrative Assistant Technician

TRAVIS EDWARD BYRD

*** **** ***** ***** ********* 103 Altamonte Springs, FL 32701 ***********@*****.***

Residence 321-***-**** Cellular 407-***-**** http://travisedwardbyrd.webs.com

Career Objective: To gain a position as an RF Field Technician where I would be able to utilize hands on

mechanical abilities as well as troubleshooting skills.

RF Engineering Technician

Solutions oriented RF Engineering Technician with notable success triaging and addressing CDMA networks.

Track record of increasing responsibility in ticket management and Executive/Director escalations

Demonstrated effectiveness in customer problem management and exceeding service level

agreements

Hands-on experience in all stages of network triage, ticket resolution, and fix agent

engagement/escalation.

Core Competencies: LTE/ SAE, 4G, 3G, RBS 6000, W ireless CDMA, Backhaul, IP technology, Alcatel

Lucent, Nortel, Samsung BSM, WWAN (Data Link), Voice and Coverage, RF Repeaters, EVDO, SMS, 1X

Data, Embedded Broadband devices, Network Vision.

Platforms: LTE/SAE networks including: Ericsson, Nortel, Alcatel-Lucent, Samsung Multimode systems and

Motorola CDMA.

.

Professional Experience:

Apex Systems Inc. /Ericsson Managed Services Inc.

06/2013– Present

Tier Two RF Engineering Technician

Orlando, Florida

Currently in contractual employment via Apex Systems Incorporated with Ericsson’s W ireless Voice and

Coverage (CMPV) and Data link (WWAN) Customer Problem Management (CPM) teams. CPM teams

specialize in utilizing engineering diagnostic tools to triage Macro sites and embedded devices to determine

network faults and correlate to end user impairments in direct support of Sprint’s nationwide network. W ireless

networks specific to the CPM team include: Ericsson, Alcatel-Lucent, Nortel, Samsung, and Motorola CDMA as

well as in-building solutions. Once the initial triage of the ticket is conducted the CPM team is responsible for

monitoring the age of the tickets and providing proactive updates to ensure timely customer resolution. In

addition, CPM engineers respond to customer escalations and track executive escalation progress. CPM

teams are ultimately responsible for ensuring that trouble tickets are effectively triaged, diagnosed, and

resolved within operational (OLA) and service level (SLA) agreements.

Comcast Cable Inc.

07/2012– 06/2013

Communications Technician

Savannah, Georgia

Communications Technician with Comcast Cable specializing in Internet/Television service installation and

maintenance. In this role I had the opportunity to work with a plethora of devices (routers, gateways, and

modems), operating systems, and people. This opportunity allowed me to gain knowledge in 802.11 networks

and creating/deploying/maintaining various network cables.

Travis Edward Byrd

Continued

Professional Experience Continued

Byrd’s PC Repair LLC

04/2011-06/2012

Owner/Technician

Galax, Virginia

Owner/operator of a small mobile computer repair company. In the role I Specialized in virus removal,

operating system installation (Microsoft Windows and Linux), computer maintenance, and operating systems

troubleshooting to ensure peak efficiency to meet user needs.

United States Army

06/2003-10/2009

Vehicle Maintenance/Administrative Assistant

Fort Stewart, Georgia

Served on Active Duty in the United States Army and deployed in support of Operation Iraqi Freedom. While in

the Military I held numerous responsibilities to include: light wheel vehicle mechanic, armed security, squad

leader, and administrative assistant to the Company Command Group. My time spent in the Military allowed

me to utilize project management skills, communications skills, and organization skills.

Education:

Thomas Edison State College

Bachelor of Science in Business Administration in Computer Information Systems

Expected graduation 2016

Grayson County High School

High School Diploma, Graduated 2004

Professional Training, Certifications, and Organizations:

HDI-Help Desk Institute certified Desktop Support Technician (HDI-DST)

Ericsson Training Diplomas: Various diplomas including Base Station RBS 6000, Cisco MAN equipment,

Sprint Ethernet, LTE/SAE, and Site Handler.

Florida Wireless Association: Current member

Military Awards and Recognition:

-Army Commendation Medal

-Army Good Conduct Medal

-National Defense Service Medal

-Korean Defense Service Medal

-Iraq Campaign Medal with Campaign Star

-Army Service Ribbon

-Overseas Service Ribbon (2nd Award)

Travis Edward Byrd

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