Customer Service Manager
Resume:
Marcus B. Pedersen
*** *. ******** ***. #*** Coldwater, MI 49036 517-***-**** cell
Summary of Qualifications
A management/supervisory professional with many years of leadership and
team development experience in a variety of industries. Proven ability to
take on the tough challenges and exceed expectations at all levels of
responsibility. My track record proves I can learn quickly and apply that
knowledge effectively in any situation.
Experience
ACM Coldwater, MI 10/13 to 04/14
Casting Associate
. Work in casting department making Honda brake rotors and drums.
. Temporary assignment through Ellwood Staffing though January.
USXpress dedicated account from Auburn, IN 07/13 to
10/13
Dedicated Driver
. Dedicated route driver for WalMart stores and SAMs Clubs in Michigan--
Ohio--Indiana.
Stevens Transport located in Dallas, TX 03/13 to 07/13
OTR Driver
. Completed Student Driver Training program (2 wks orientation, 5 wks
with a trainer, 3 weeks with fellow student driver).
. Over the road driver in lower 48 states and Canada.
Tenneco Inc. Litchfield, MI 04/12 to 12/12
Team Leader
. Hands-on direct supervision over a final production line.
. Lead our team in safety, quality, and delivery to Chrysler and GM
value stream using lean manufacturing philosophy and Toyota/Tenneco
Manufacturing System.
. Temporary assignment through Elite Staffing.
Pilot Travel Centers Battle Creek, MI 02/12 to
04/12
Retail Shift Supervisor
. Pilot is driver driven. Drivers deserve fast, friendly service; clean
fuel islands; clean restrooms and clean showers. As shift management,
I led a team in providing that and much more.
Firekeepers Casino Battle Creek, MI 07/09 to
11/11
Security Officer
. Create and maintain a safe atmosphere for casino guests as
well as team members
. Entrusted with the transfer, escort and securing of large
values of gambling chips and cash transfers/deposits
Crocs, Inc. Toledo, OH 10/07 to 12/08
Store Manager
. Hire, develop, and lead team partners to sell and represent
Crocs in a positive manner
. Exceeded company expectations in sales goals, profit & loss,
inventory levels and other crucial business criteria
A.M.Capital Advance Maumee, OH 2/07 to 9/07
Owner/Proprietor
. Created and operated an innovative full-service merchant
services business
. Developed credit card/check processing, gift card programs, in-
house equipment leasing, and business cash advances to a new level of
customer service in the industry
ICI Paints Holland, OH 1/05 to 1/07
Driver/Associate
. Sales, Delivery and Customer Care for painting contractors,
keeping ICI/Glidden the most positive brand their minds
. Maintained custom color and sales files
. Clean driving and safety record
BFI/Allied Waste Inc. Erie, MI 10/00 to 3/04
Driver
. Residential and Commercial solid waste/recycling pick-up
. Perfect driving and safety record
Parker Hannifin Hydraulic Filter Division Metamora, OH
9/96 to 10/00
Element Fabricator A
. Developing and leading Element Dept. machine operators and
assemblers
. Create prototype products in coordination with engineers and
quality assurance department
. Setup, Troubleshoot, and Operate slitting and pleating
machinery
. Instrumental in company's ISO certification
Stanley Steemer International, Inc. Holland, OH
4/95 to 7/96
Senior Technician / Safety Team Leader
. Develop and evaluate staff members
. Coordinated and organized formation of safety team-Toledo was
first branch to have one. Corporate headquarters requested its
formation from me. Ours was then used as a template for the rest of
the company. ruck and equipment troubleshooting and maintenance
. Quality control, customer satisfaction, and damage assessment
visits
. Assist management with maintaining trucks and equipment
BRI Research LLC Sylvania, OH 10/92 to 4/95
Asst. Manager-Asst. Project Director
. Train and lead all phone room personnel
. Develop business-to-business marketing research surveys
. Maintain relationship with clients to ensure projects
completed to specifications
. Quality control and clerical support to complete projects
United States NAVY Orlando, FL.Windsor, CT.Pearl Harbor, HI
7/89 to 7/92
MM2(SS) Nuclear Mechanical Operator (submarines)
. Operate/maintain nuclear power plant and related mechanical and engine
room equipment aboard submarine.
. Engine room supervisor over four sections of personnel
. Manage and coordinate civilian shipboard mechanical repair and
upgrade projects
. Specialized training on shipboard air conditioning unit
operation and repair
. Special schooling and qualification in lube oil control,
purification, and transfer
. Also specialized in maintaining the 10K shipboard water
purification (desalination) unit.
Montgomery Ward Toledo, OH 1/85 to 7/89
Asst. Manager - Four Seasons Dept.
. Leading and developing members of Four Seasons Dept.
. Exceeded sales goals while maintaining high customer service
levels at all times
Education
Management Development Courses several between 1990 and 2008
. Have successfully taken several management courses-some
independent and some company-sponsored
US NAVY Nuclear Power Training Program 10/89 to 4/91
. Training in Mathematics, Physics, Thermodynamics, Nuclear
Physics and Chemistry, Nuclear Plant Operations and Systems, and
Shipboard Mechanical and Electrical Systems
. Graduated in top 5 at all three stages of training.
. Earned a Bachelor's degree in Nuclear Physics
University of Toledo 8/87 to 5/89
. Major in Music Theory/Composition
. Completed freshman and sophomore years
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