Customer Service Sales
Resume:
Katherine Lennox
Barrie, ON, L4N 9E1
*********@*****.***
Twilingate International
Barrie, Ontario
L4N 9A8
To whom it may concern,
Recently while searching for my next career path, I came across the position of “Entry Level
Event Manager” within your company. Instantly I felt enthused to apply for this position because this is
exactly what I was looking for along this journey of employment. I am an outgoing, confident woman
with a backing in both the automotive and financial world. I feel as though that understanding would
make me an asset to the company. One of the reasons I am most specifically interested in your company,
is because of your clients. Programs like D.A.R.E Canada and the Breast Cancer Society of Canada have
indirectly affected my life through the lives of those I love and that are still here today because of said
programs.
I am a self-motivated individual with a strong work ethic. I believe that the job is not complete
until we have surpassed client expectations, and for that reason I have dedicated my career into honing in
on perfecting the client experience. Through my numerous customer service positions over my
professional career I have come to have a greater understanding on finding the want within the need.
Using that within the company would be an asset because it would ensure client satisfaction, even when
negative situations arise.
I am committed to excellence without compromising integrity, individuality and positivity. I know
that teamwork and dedication can move more than one can do alone. With that, I provide my resume.
Although my positions have not been in a direct marketing environment, what I have, and what I have
learned through my positions, has taught me an insurmountable abundance of skills and knowledge that I
believe would carry wonderfully into your rapidly expanding company. I look forward to discussing my
qualifications for this position with you at your earliest convenience as I am available to start
immediately. I am available by phone and email at anytime and I look forward to hearing from you.
Kind regards,
Katherine Lennox
Katherine D. Lennox
28-90 Sovereigns Gate Barrie, ON L4N 9E1
Telephone: 647-***-**** Email: *********@*****.***
Profile Summary
Self motivated, able to complete tasks efficiently & thoroughly
Client oriented, thrives in stressful and time sensitive situations
Takes direction well, respects those of authority and senior
Thrives in positions of diversity, creative difference and in unique situations
Career driven, strives for success both personally and professionally
Skilled in TSYS system, financial systems, Microsoft office
Completed vulnerable Sector Check/ Criminal record check October 2013
Career History
Royal Bank of Canada April 2013- March 2014
Cards Advisor, Sales and Service, Inbound Call Center
Career highlights: Client facing role, making every call a positive experience for client, by using problem
resolution and delivery on client solutions all while executing a 21 pt “client experience map” which
promotes an ideal phone call in the financial business world. Maintaining efficiencies of 340 seconds on
average per phone call, as while maintaining a sales average of approximately 26%. Maintained calm
demeanor during heated or difficult situations, always assuring client’s needs are overly satisfied.
Handled a variety of situations, taking approximately 60-70 phone calls per day. Also headed up
committees for a better working environment, including recognizing peers and establishing a bench mark
for success within the business by completing quarterly reports on specific employees who went above
and beyond their normal duties.
Whiteoak Ford Lincoln Sales Ltd January 2012- April 2013
Sales assistant, Dealership
Career highlights: Client facing role, as well as internal support for managers and owners of dealership.
Sales focused environment. Main duties include assisting with dealer trades, locating vehicles for
potential resale to public, preparing documents, outbound calls to existing clients and lost clients for
potential retention and growth, as well as assisting with reception and front desk duties. Often completed
light housekeeping duties including but not limited to: organizing, copying, filing, and printing deals for
finance managers.
Mitsubishi Canada
Customer Service Representative, Special Events April 2012- April 2013
Career highlights: Providing knowledge and logistics to the general public on the fully electric I-MEiV, as
well as filling out public liability forms, and supervising test drives while in the vehicle with clients. In
the second term, added a supervisory role over other CSR’s, managing break times, as well as positions
within the show in order to maximize efficient client service, as well as provide a smooth carry through of
information and test drives.
Barrie Nissan October 2011- December 2012
Night reception, Dealership
Career Highlights: Answering phones in a polite, friendly and professional manor. Directing potential
clients to specific sales representatives as well as the service department were also part of the position.
Thornton ice cream parlour & resteraunt Summers, May- October 2008, 2009, 2010
Assistant manager
Career Highlights: Quickly and efficiently serving clients in a professional manor, memorizing
procedures on how to make different desserts, as well as taking inventory and re-ordering product in time
to minimize excess waste and maximize profitability. In charge of interviewing and training new hires,
ensuring proper safety is taught. Closed out the cash register and store at the end of the night, as well as
opened the store in the morning. Also handled all cleaning including sanitizing, dusting, washing and
more.
Education Summary
Automotive Marketing – 2 year diploma program Sept 2010- august 2012
Georgian College- Barrie (Automotive Business School of Canada)
Course completion: English, Finance, Statistical Analysis, Automotive technology, aftermarket business,
microeconomics, DMS: parts and service, Fixed operations. I also completed 2 co-op work terms.
General Education- Diploma September 2006- June 2010
Innisdale Secondary School- Barrie, ON
Completed high school, recognized for achievement with community service, received governor generals
award for volunteer history, totaling over 600 hours worth of free labour.
Volunteer history
Junior Achievers of central Ontario October 2013- February 2014
Royal bank of Canada head office, high school program
Details: Junior achievers of central Ontario is a program dedicated to inspiring and encouraging the
entrepreneurial desire within those the age of 14-17. Main focus is on building a business from the very
beginning, including creating a business plan, product, marketing scheme, and selling product at trade
shows. At the end of the 4 month program, liquidating the business and dividing profit. Teaches youth that
although they may be young, they’re abilities and thoughts are the gateway to the future.
Georgian College Automotive Show September 2010, June 2011, and June 2012
College campus, visitor attraction
Details: During this time, general public would be able to view a multitude of manufacturers, lead
completely by students in different roles. The first 2 years, I acted as a CSR- product representative, both
on Team Honda, and Team Special Events. In 2012, I received a leadership role, and became Captain of
Team Hyundai, in switch I became liaison to the company itself, as well as managed 8 CSR’s all while
still delivering on friendly and professional customer service.
Contact this candidate