Manager Project Management

**** ***** *****

Drive

Dallas, TX *****

Cell: 972/971-8981

Vicky Barnett

Summary Background encompasses over 25 years of significant achievement and practical experience in the

Hospitality Industry, encompassing the following key areas: Marketing…Project Management…

Global Distribution…Consulting…Operations…Training…Guest Services…multi-Brand system

configurations…Quality audits…Analysis of statistical data…Team building

Experience 2007- 2013 Hilton Hotels Corporation Addison, TX

Director – Campaign Management

• Developed a team of skilled marketing specialists needed to support multiple brands within

the Hilton Worldwide Enterprise.

• Collaborating with brands, created/implemented acquisition, activation, retention and win-

back initiatives, leveraging Hilton Worldwide/brand communications/messaging channels, as

appropriate.

• Drawing on Campaign Management Team resources, developed/implemented strategic

initiatives using customer segmentation incorporating demographics, motivations, preferences

and behaviors relevant to the travel industry.

• Establish/gain brand support of marketing initiatives designed to optimize brands’ return on

investment, working in collaboration with Customer Analytics team to establish meaningful

brand customer value metrics.

• Ensure all initiatives facilitated are in accordance with Hilton Family Customer Access

Marketing Standards.

• Serve as resource for periodic training and business development support.

• Provide operational support for key program processes, inclusive of startups, conversions,

terminations, solicitations, invoicing, reimbursement, event planner and

development/distribution of field communications.

• Provide operational support/counsel in areas inclusive of interpretation/application of program

policies, execution of program standards, feedback regarding service delivery and

development of Best Practices.

2004 - 2007 Hilton Hotels Corporation Memphis, TN

Operations Manager – Global Distribution

• Provide operational support to hotels/brands regarding Global distribution, of which the

functional areas of responsibility include but are not limited to: Reservations and related

systems, Data Management (e.g. CRS, GDS, Internet); Travel Agent and Electronic

Reservations Help Desk; Global Distribution Systems Marketing; comprehensive

rate/inventory processing in multiple systems, quality audits.

• Collaborate with various internal customers to implement brand initiatives, requirements, and

strategies.

• Serve as resource to familiarize and educate customers regarding Global Distribution.

• Ensure accurate distribution of property rates, availability, and descriptive data of over 2,000

hotels with gross revenues in excess of $950 million annually.

• Manage 20 line level employees and 3 managers.

• Evaluate, prioritize, delegate projects/tasks, while monitoring quality and timely completion.

• Effectively train and cross-utilize employees to maximize productivity, efficiency and cost

effectiveness of resources.

• Facilitate operating processes reflecting maximum revenue generation, cost savings and

customer satisfaction.

1999 - 2004 Hilton Hotels Corporation Memphis, TN

Assistant Manager – Global Distribution

• Manage daily operations of multiple areas within Global distribution, of which the primary

areas include, creating/maintaining on-line hotel content information, Global Distribution

Systems Marketing, comprehensive rate load process for multiple systems and quality audits.

• Ensure accurate distribution of property rates, availability, and descriptive data.

• Manage 8 line level employees directly, 15 indirectly.

• Evaluate, prioritize, delegate projects/tasks, while monitoring quality and timely completion.

• Effectively train and cross-utilize employees to maximize productivity, efficiency and cost

effectiveness of resources.

1994 - 1999 Hilton Hotel Corporation Memphis, TN

Data Services Coordinator

• Ensure all Memphis based Hilton brand products are properly loaded in all distribution

channels in a timely, accurate manner.

• Create/maintain static data information for utilizing multi-brand system configurations.

• Utilize project management skills on a daily basis.

• Simultaneously evaluate, prioritize and complete multiple projects.

• Handle confidential information for multiple hotel brands.

• Apply a high level of training skills routinely while interfacing with hotel personnel.

1992 - 1994 Promus Hotel Corporation Memphis, TN

Contractor – Information Technology

• Using OSS (On-Line Support System) set up multi-brand

hotel databases.

• Quality test development codes releases for

3270/reservations systems.

• Assisted with transition/training for new reservation

system.

• Assist Data Services team to load/maintain all hotel

static information.

• Develop/implement procedures for hotel

presells/openings/terminations.

1986 - 1991 Holiday Inn Corporation Memphis, TN

Data Base Specialist

• Handle procedural calls; process all rate/inventory

updates for all brands.

• Maintain accuracy of all on-line information for all

brands.

• Update off-line information via TSO (Time share

Option) for all brands.

• Coordinate copying/distribution of

documentation/software for all releases.

• Handle highly sensitive and confidential information for

all brands.

Education 1976 – 1978 Union University Jackson, TN

• 1979 – 1980 Memphis State University

Memphis, TN

• Microsoft Word Class

• Microsoft Excel Class

• Microsoft PowerPoint Class

• Project Management Class

• Leadership Class

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Interests

• Dancing, Music, Volunteer work

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