Quality Assurance Manager

Ellen Cheryl Barr

**** ******** *****

Loganville, GA 30052

678-***-**** / ***********@*****.***

Skills Summary

Committed professional with over 13 years of diverse management

experience in a multitude of corporate settings. Proven ability to

quickly grasp new concepts and consistently achieve desired outcomes.

Core Strengths Include:

. Customer / Client Services

. Quality Assurance / Audit

. Financial Oversight

. Corporate Training

. Workforce Management

. Corporate Governance

. Administrative Technology

. Leadership / Team Building

Employment History

Parallon / Hospital Corporation of America (HCA)

12/2001 - 10/ 2013

Parallon, a subsidiary of HCA Healthcare, is a leading provider of

healthcare services including revenue cycle, group purchasing, supply

chain, technology, workforce management and consulting.

Manager - Support Services (11/2004 - 10/2013)

. Monitored staff performance

. Interviewed and hired new staff members

. Coached and trained new staff members

. Ensured all staff members followed company Code of Conduct

. Ensured all staff members followed company policies and procedures

. Resolved escalated issues that could not be handled at the

representative or lead level

. Conducted staff meetings and set performance expectations for the

department

. Audited Team Leads

. Reviewed and approved Kronos e-time entries for staff

. Met with staff monthly reviewing productivity and quality assurance

. Developed and prepared representatives for upward mobility positions

. Set up staff activities to motivate and build rapport within

department

Ellen Cheryl Barr

Page 2

Parallon / Hospital Corporation of America - Continued

Manager - Document Imaging (7/2003 - 11/2004)

. Managed daily operations of the Mail Services Department all incoming

and outgoing correspondence

. Responsible for all insurance checks, balancing and getting the daily

deposit up to accounting

. Responsible for getting all eobs, correspondence, and patient folders

scanned into DEI daily

. Responsible for balancing all COLD Files (UB04s, IBs, ERAs) daily

. Managed departmental and individual productivity on a daily, weekly

and monthly basis.

. Conducted staff meetings to communicate pertinent information to

employees.

. Successfully mailing out bills and patient correspondence for 26

hospitals

. Responsible for setting up payments to Pitney Bowes ensuring postage

would be set up in Connect + Machine at $60,000 increments

Manager - Underpayment Resolutions (12/2001 - 7/2003)

. Resolved escalated payment resolution issues

. Quality Assurance audits performed to guarantee quality

customer service

. Responsible for underpayment budget monthly team goal

collecting 100% & above

. Managed 15 underpayment Analysts

Education, Professional Development and Certifications

Saint Angela Academy; Aiken, SC

Attended Clayton State University; Morrow, GA

Adaptive Leadership

Basic Course in Model-Netics

Harvard Business Program - Manage Mentor Customer Focus

References

Personal and professional references are available upon request

Contact this candidate