Manager Quality
Resume:
Terry Pettigrew
Email: ***************@*******.***
Reidsville, NC
www.linkedin.com/in/TerryPettigrew
CAREER PROFILE
Task oriented, highly organized, and accomplished time manager with an extensive background
as a quality and safety professional. Excels in developing user friendly operations manuals for
the purposes of training staff, and assist in the implementation of quality and safety systems. A
highly motivated individual with a strong team player mentality. An engaging interpersonal style
and known as a people person. Adept at developing people, managing, and maintaining strong
supplier and customer relationships.
PROFESSIONAL EXPERIENCE
December 2011 – December 2013 PaperWorks Industries
Whitsett, NC
Quality & Safety Manager
Flexographic printing and finishing of folded cartons for the oral care and household industries.
Management position accomplishments and responsibilities:
Managed all Quality and Safety responsibilities within the Whitsett, NC facility;
Led 100% successful customer audits;
Achieved two (2) years without a customer rejection;
Led Mock Recall process to verify effectiveness of product traceability;
Updated, trained and maintained all levels of the quality systems, safety systems, and
documentation;
Implemented cause and corrective action problem solving process to include both quality and
safety using the 5-Why root cause analysis process with improved awareness and
communication to the customers and internally;
Improved measuring device system to include X-Rite Densitometers, Stratix Bar Code
Scanners, and Temperature/Humidity testers;
Liaison with customers to ensure excellent communication and relationships;
Completed supplier audits for other Paperwork’s' sites;
W orked with Engineering Manager on environmental processes and permits;
Corporate SafeStart trainer;
Designed and led monthly safety inspection for Safety Committee members;
Added Quality and Safety Metric communication boards .
September 2006 – October 2011 Multi-Packaging Solutions
Greensboro, NC
Quality & Safety Manager
Flexographic, Digital, and Offset printer of cartons, labels and inserts for the pharmaceutical,
clothing, entertainment and sports industries.
Management position accomplishments and responsibilities:
Managed all Quality, Safety and System Programs functioning as the QA and Safety
Manager;
Led 100% successful pharmaceutical customer audits;
Led implementation of PFMEA’s in printing process flow;
Lead auditor for all internal systems and safety audits;
Liaison and led in all customer audits to ISO, FDA and cGMP standards;
Led teams in implementing a 5S program in their departments;
Re-implement the Safety Committee, safety inspections and tracking of near-miss,
recordable and lost time accidents.
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Terry Pettigrew
Email: ***************@*******.***
Reidsville, NC
www.linkedin.com/in/TerryPettigrew
Re-implement safety systems, PPE Safety Analysis, MSDS and the testing of fire alarm
systems, fire drills, and storm drills;
Implemented hearing testing and protection program;
W orked with Maintenance Manager on environmental processes and permits;
Managed and completed a NCDOL and Fire Marshall audits with glowing reports on the time
and completion of actions;
Achieved the improvement of overall internal and customer quality rejects from 4.0% to 1.0%
and lower with further improvement on-going;
Designed current quality system job responsibilities for the Quality Technician and Quality
Inspectors.
September 2006 – September 2006 TE Connectivity
Greensboro, NC
Quality Engineer, temporary position
October 2000 – September 2006 Medibeg USA, Incorporated
Mayodan, NC
Quality Manager & ISO 9001:2000 Management Representative
Injection Rubber Molded facility producing door seals and hoses for the appliance industry, and
diaphragms for the well tank industry. Parent company located in Wevelgem, Belgium.
Management position accomplishments and responsibilities:
Achieved reduction of customer DPPM from a consistent 5,000 per month to an average of
300;
Achieved ISO 9001 certification from ISO 9002:1994 to ISO 9001:2000 with no findings on
certification audit. Medibeg was the fifth company in North Carolina to achieve ISO
9001:2000 certification;
Supervised three (3) quality associated;
Managed continual improvement of efficiency, scrap and DPPM.
SPECIALIZED TRAINING:
2010 OSHA 511 for General Industry
2012 American Red Cross Trainer in
2003 Maytag Lean Sigma Green Belt
AED/CPR and First Aid
2002 ISO 9001:2000 Lead Auditor
2012 SafeStart Trainer
2012 P&G Quality Key Elements
2011 Carton Technology Supply Chain
EDUCATION:
Mid-America Bible College Moberly, MO
Hyles Anderson College Crown Point, IN
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