Customer Service Manager
Resume:
Ugonna Enyinnaya
Portland OR 97229
***************@*****.**.**
Objective
• Seeking for a challenging and rewarding position as a Legal professional, Program/Business
Manager, and an Employment and Policy Analyst in any Organization where skills could be
utilized for effective public or private service delivery.
• Well qualified for positions as a Human Resource Specialist, Legal Analyst, Paralegal, Public
Manager and a Policy and Employment Analyst requiring impressive leadership, analytical and
data optimization skills.
Formal Education
• Master of Law (LLM) in Employment Law - John Marshall Law School Atlanta Georgia 2012 -
Present
• Master of Business Administration MBA in Public Management - Dowling College New York
2011.
• Barrister At Law Certificate (BL) - Nigerian Law school Lagos Nigeria 2005
• Bachelor of Law (LLb Hons) - Abia State University Okigwe Nigeria. 2001
Relevant courses
*Quantitative Methods in business *Public Sector Management *Evaluation of programs in the Public
Sector *Globalization and Governmental Issues Related to Business *Marketing Management *Cutting
Edge Issues in Employment Law* Evolving Employment Discrimination Law *ADR in Employment
Law *Representing Clients in the 21st Century Unionized Workplace *Administrative Law. *
Workforce Management for Human Resource Professionals * Information Technology for
Managers
Personal profile
• Combination of Ten Years background, experience and training in Legal Studies, Law and Public
Policy with a Solid record of accomplishments in Monitoring and evaluation of programs and
customer service delivery, including a knack for community development.
• Expertise in providing high quality customer services that contributed towards significant
reductions in customer attrition rates and increases in branch sales by up to 40%.
• Proven ability in conducting research, excellent communication and presentation skills, and
proficient in, MS Word, Excel, PowerPoint, and Outlook.
• Maintained open lines of communication to identify and resolve problems quickly
• Works well as a team member or independently.
• Met or exceeded all performance goals to date.
• Good Public speaking and presentation experience.
• Demonstrated expertise in evaluating child safety by direct observation and monitoring.
• Developed very dynamic advocacy skills, and displayed good mediation intuition and initiative.
• Favorably resolved complex cases through meticulous and diligent work.
• Conducted contract negotiations and successfully completed depositions and trials in a number of
civil cases.
1
• Comprehension of diverse legal issues relating to employment and work place.
• Achieved favorable results through expertise in court briefing, and a proven track record in
delivering legal services, whilst displaying good knowledge of the law.
• Acquired strong technical and data analytical skills, through my most recent job position as a
CMM Operator/ Analyst.
Personal attributes
• Strong history of completing projects on time and within budget.
• Strong Excel, Power Point, and Dynamics skills, with particular focus on program evaluation and
performance measurement.
• Recognized as a creative and practical problem solver.
• Experienced in balancing priorities, for short and long term goals.
• Exceptional leadership and interpersonal skills
• Equally, effective working in self –managed project with minimum level of supervisions, or as a
team member.
• Able to coordinate multiple projects, and meet deadlines under pressure in order, to achieve set
targets and goals.
• Ability to Adapt, and adjust to challenges and changing environments
Professional experience
CMM Operator/ Analyst (Coordinate Measuring Machine) August 2011 – August 2012
PCC Structural (Precision Cast parts Inc.) Portland Oregon
CMM is the filter through which products pass to ascertain whether they are of the quality required by the
customer. The function of an operator is vital in the manufacturing industry. The operator has many duties
to see that the product passes any certification test. They need to know how to program the three-
dimensional measuring machine to effectively measure different products. The product should then be
able to effectively pass any process inspection. The CMM operator/ Analyst has to prepare reports to
describe studies and prepare documents and layouts. New and better quality hardware and software are
being introduced every day and the operator has the daunting task of keeping abreast with the latest
technologies.
Duties & Responsibilities
• Operated/ interpreted CMM programs to check manufactured parts.
• Operated both manual & automatic CMM machinery.
• Identified, documented & reported nonconforming product.
• Programmed CMMs using PC-DMIS software.
• Measured fixtures/parts/assemblies with an automated CMM device.
• Ensured that measurements were performed as required by the technique card.
• Contacted Quality Engineers, Supervisors or Managers of measurements taken that are out of
tolerance.
• Analyzed data to ensure conformity with standard operating procedure.
2
Family Advocate (Case Manager – In Home Safety & Reunification Services) (Febraury11 –August
11) Immigrant and Refugee Community Organization (IRCO) Portland, Oregon
Responsibilities
• Offered basic parenting assistance, social/ emotional support and respite care to our client or
family.
• Advocated on behalf of my client to ensure adequate appropriation of programs and benefits.
• Monitored and evaluated programs to determine client eligibility.
• Mapped out and regularly reviewed goals for self-sufficiency and independence for client family.
• Assisted client in accessing emergency medical, mental health and addiction services as needed.
• Provided safe housing assistance, and basic needs for the economically disadvantaged family.
• Served as a liaison between the client and the Department of Human Services.
• Assisted families to identify interests, concerns, services, and strengths.
• Supported families to develop skills needed to achieve their goals and linked them to community
providers.
• Initiated and sustained contact with service organizations.
Legal Adviser to the Secretary to the Local Government (Office of the SLG) 2005 -2007
Ijebu East Local Government Area, Ogun State Nigeria
Responsibilities
• Acted as the Secretary’s first point of contact with people from inside and outside the
organization. Responsibilities included: screening telephone calls, enquiries and requests, and
handling them when appropriate, greeting and looking after visitors and organizing and
maintaining diaries and making appointments.
• Received updates on legal procedures for the Local Government.
• Interpreted legal documents and legal processes for the local government.
• Offered proactive legal advice and assistance on various matters of law with more emphasis on
land matters and proprietary rights.
• Supervised, researched, and analyzed implications of case laws, legislations and regulatory
matters that affect the local Government and reported same to the secretary.
• Involved in formulating public policies and programs in different communities under the Local
government.
• Examined witnesses in court
• Evaluated and monitored programs for community development.
• Represented the local government in court and before quasi-judicial or administrative agencies of
government.
Attorney Trainee (2002 - 2005)
Omabegho & Associates Law Chambers, Warri Nigeria
Responsibilities
• Conducted criminal and civil lawsuits, drew up legal documents, advised clients as to legal
rights, and practices.
• Gathered evidence in divorce, civil, criminal, and other cases to formulate defense or to
initiate legal action.
• Conducted legal research on any case the firm is handling.
• Inspected exhibits before they were tendered in court.
• Prepared and drafted legal documents.
• Prepared clients and witnesses for their testimony in court.
3
• Prepared legal briefs, developed strategy, arguments, and testimony in preparation for
presentation of cases.
• Worked closely with and assisted attorneys with all facets of detection and trial training in
cases connected to labor law, family law, and civil law.
• Efficiently drafted pleadings, programmed depositions, prepared correspondence, and
managed firm's financial information, proofread legal briefs, and scheduled client
arrangements.
• Interfaced extensively with clients.
• Organized and reviewed all files, managed office/legal inventory, monitored document
production and retrieved, and maintained firm's law library.
• Interpreted laws, rulings, and regulations for individuals and businesses.
Credit & Marketing Officer (2001- 2002)
Guaranty Trust Bank, Warri, Nigeria
Responsibilities
• Customized and delivered welcome packets for prospective clients.
• Wrote correspondence: Proofed and edited various business letters to ensure accuracy and
consistency.
• Developed sales territory and built strong client relationship within a highly competitive environment
through networking and incentive programs.
• Trained, and supervised new Field Officer on sales techniques, also appraised and recommended new
officer for promotion
• Supervised over 20 corporate, commercial and retail accounts
• Collected checkbook orders and processed checkbooks.
• Answered and screened a high volume of incoming calls and in-person inquiries from clients and
colleagues, treating each person with respect and providing information and referrals as needed.
• Collected and proofed account opening documentations and opened accounts using the banks
specialized software.
PERSONAL DEVELOPMENT/ ACHIEVEMENTS
• NBA Membership: A reputable member of the Nigerian Bar Association. 2005
• Publications: Contract of good faith in insurance law – 2001
• Volunteer: Believers Love World, Abia State University, Nigeria (1998 – 2001)
References: Available on request
4
Contact this candidate