Customer Service Sales

Marcus Lucien

** ***** **** *****, ****** Valley, NY 10977

Home: 845-***-****

Cell: 845-***-**** **********@*****.***

Professional Experience

AML/BSA ANALYST August 2013 to January 2014

Western Union- Montvale NJ

• Demonstrate understanding of Bank Secrecy Act (BSA), AML, Office of Foreign Assets Control

(OFAC) and other AML regulatory policies with the ability to apply and explain regulatory concepts

• investigate and assess alerts for potential money laundering risks and ensuring efficient identification

and monitoring of suspicious activities and transactions.

• Strong Analytical and Research skills

• Proactive/self-starter with the ability to deliver value-added support to business partners

• Performs a variety of task while managing a high volume of inbound and outbound calls

• Receive Western Union Global Financial Compliance certificate

• Call center environment receive over 60 calls a day

Customer Service Representative December 2012 to September 2013

Dial America – Mahwah, NJ

• Handle a high volume of inbound/outbound calls and set up customer orders

• Entered orders and maintained customers records and billing

• Provided efficient customer service to clients

• Achieve weekly sales quota

Administrative Assistant March 2009 to April 2011

AmeriPlan USA Healthcare/Dental Insurance – Spring Valley, NY

• Assisted in all areas of administrative work including data entry, receptionist duties and file organization

• Communicated with customers regarding their provider /membership information, verified insurance

and processed claims online

• Developed new customer relations through telephone contact and sales activity

• Handled, processed and distributed confidential Customers information

• Constantly recruit new customers and satisfied their insurance needs

Call Center Representative March 2006 to February 2009

DRG Mortgages – New Rochelle, NY

• Performed and enter extensive data entry into excel and a proprietary database, created excel

spreadsheets and sales reports

• Consistently communicated via phone and email with new customers and existing clients, while

displaying excellent verbal and written communication skills

Team Leader/ Supervisor June 2004 to May 2011

Target – West Nyack, NY

• Delegated task and objective to other co-workers

• Learn the process on creating schedules

• Used effective communication method with other supervisor and mangers to increase efficiency

• Experience in all warehouse equipment and understand the process of payroll

• Responsible for training all new employees

• Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all

projects

Education

Monroe College 2008

New Rochelle, NY

Accounting

Associate Degree

• Primary knowledge of Accounting

Skill Highlights

• A Leader • Administrative support

• Meets/exceeds goals • Multi-Task Management

• Knowledge of Quick Book & SharePoint • Microsoft Word & Excel

system

• Self-starter & a fast learner with • 5 years of Call center

ambition to succeed in any environment experience

• Certified training certificate in Microsoft • Know OFAC / BSA

Word and Excel & Western Union /GOVSAN / INTR and

“Global Financial Compliance” certificate other AML policy

Core Accomplishments

Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within

high-volume environment.

Customer Service Training

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

Training

• Certified in Microsoft Word and Excel and have knowledge in Quick Books.

• Know how to operate all warehouse equipment and the proper training procedure to teach others.

• Understand how to succeed in a call center environment and in a corporate setting.

• Know GOVSAN and INTR financial procedure on a global scale

• Understand the day-to-day operations on receiving product and shipment while maintaining store

backroom and achieve great success in meeting deadlines.

Starting classes to Learn Spanish and speak Creol & a beginner at French

Salary requirements : $19/per hour

Contact this candidate