**** ***** ** ** ** Phone 414-***-****
Greenfield, WI 53220 E-mail ********@*****.***
Beatrice Santiago
Objective Seeking a Human Resources Management role at a progressive organization where my
business experience and management discipline will enable me to make a significant
contribution.
Education Camden County College, Camden, NJ
Human Resources, Business Administration
Business law
Professional 04/11/2012 – Present IMS Electrol Hartland, WI
experience Human Resource Manager
Knowledge of Lean Manufacturing, cell teams and team leaders
•Prepares reports and recommends procedures to reduce absenteeism and turnover
•Advises management in appropriate resolution of employee relations issues
•Work comp claims, Investigates accidents and prepares reports for insurance carrier
•Unemployment, Represents organization at personnel-related hearings and
investigations.
•Recruits, interviews, tests, and selects employees to fill vacant positions
•Annual performance appraisals, merit increases
•Annual budget review, cost savings, contract renewals
•Assist Director of Operations of company with oversight on the plant, operations and
direct reports
•Plans and conduct new employee orientation, to foster positive attitude towards
company goals.
•Record keeping of benefit plans participation such as insurance and pension plan,
personnel transactions such as hires, promotions, transfers, performance reviews, and
terminations, and employee statistics for government reporting.
•Coordinates management training in interviewing, hiring, terminations, promotions,
performance review, safety, and sexual harassment.
•Conducts wage surveys within labor market to determine competitive wage rate.
•Prepared employee separation notices and related documentation, and conduct exit
interviews to determine reasons behind separations.
•Identifies legal requirements and government reporting regulations affecting human
resources functions and ensures policies, procedures, and reporting are in compliance
•Review, maintain & update, when required, the Emergency Action Plan
•Ensure all Federal & documentation are current, & records are properly kept.
08/2009 - 03/2012 Gossen Corporation Milwaukee, WI
Human Resource Manager
••Advises management in appropriate resolution of employee relations issues
•Work comp claims, Investigates accidents and prepares reports for insurance
carrier
•Unemployment, Represents organization at personnel-related hearings and
investigations.
•Recruits, interviews, tests, and selects employees to fill vacant positions
•Annual performance appraisals, merit increases
•Plans and conduct new employee orientation, to foster positive attitude
towards company goals.
•Record keeping of benefit plans participation such as insurance and pension
plan, personnel transactions such as hires, promotions, transfers,
performance reviews, and terminations, and employee statistics for
government reporting.
•Coordinates management training in interviewing, hiring, terminations,
promotions, performance review, safety, and sexual harassment.
•Conducts wage surveys within labor market to determine competitive wage
rate.
•Prepared employee separation notices and related documentation, and
conduct exit interviews to determine reasons behind separations.
•Identifies legal requirements and government reporting regulations affecting
human resources functions and ensures policies, procedures, and reporting
are in compliance
•Review, maintain & update, when required, the Emergency Action Plan
•Ensure all Federal & documentation are current, & records are properly kept
Managed the Human Resources Department including all of the safety
training and events for employees.
Facilitated Workers' Compensation, Unemployment Compensation, and
Recruitment.
Worked with Staffing Agencies, utilized E-Verify and managed all employee
orientations.
10/2008 - 3/2009 Dr. Blocher, DDS-SC Wauwatosa, WI
Lead Receptionist, Scheduler
Managed all Out Patient Surgeries for two Surgeons.
Customer service, collected monies, obtained preauthorization from various
insurance companies.
3/2006-8/2008 David J. Frank Landscape Contracting, Inc.Gemantown,
WI
Staff Relations Generalist
Managed Benefits Administration: 401(k), Medical, Dental, Life/AD&D,
COBRA enrollment/ employee termination, and Workers’ and Unemployment
Compensation Programs.
Facilitated Recruitment (including Career Fairs), Orientation, and Safety
Program
Administered DJFLCI Random Drug Testing Program.
Provided translation of necessary company documents from English to
Spanish.
Assisted Supervisors/Managers with bilingual Peer Reviews.
09/2006 – 3/2006 PA Professionals Milwaukee, WI
Account Manager/Recruiter
• Recruited skilled and unskilled labor, professionals, clerical & nursing roles.
06/2005 – 1/2006 Supreme Cores Milwaukee, WI
Recruited new employees, processed terminations, facilitated Safety
Training Programs, provided Benefits Orientation, and oversaw disciplinary
process and wage reviews.
Managed Unemployment Compensation (included working with claims
adjustors in order to facilitate “return-to-work” or “modified duties”).
11/ 2003-12/2005 Boykin Management Indialantic, FL
Human Resources Manager (Generalist)
••Advises management in appropriate resolution of employee relations issues
•Work comp claims, Investigates accidents and prepares reports for insurance
carrier
•Unemployment, Represents organization at personnel-related hearings and
investigations.
•Recruits, interviews, tests, and selects employees to fill vacant positions
•Annual performance appraisals, merit increases
•Plans and conduct new employee orientation, to foster positive attitude
towards company goals.
•Record keeping of benefit plans participation such as insurance and pension
plan, personnel transactions such as hires, promotions, transfers,
performance reviews, and terminations, and employee statistics for
government reporting.
•Coordinates management training in interviewing, hiring, terminations,
promotions, performance review, safety, and sexual harassment.
•Conducts wage surveys within labor market to determine competitive wage
rate.
•Prepared employee separation notices and related documentation, and
conduct exit interviews to determine reasons behind separations.
•Identifies legal requirements and government reporting regulations affecting
human resources functions and ensures policies, procedures, and reporting
are in compliance
•Review, maintain & update, when required, the Emergency Action Plan
•Ensure all Federal & documentation are current, & records are properly kept
Managed the Human Resources Department at the Hilton and Quality Suites
Hotels
Facilitated Recruiting, Terminations, Benefit Administration, Employee
Reviews and Orientations, Safety Training (all employees), Employee
activities, Unemployment Compensation, and Workers’ Compensation.
03/2000-11/2003 Stano Landscaping Milwaukee, WI
Human Resources Manager (Generalist)
Facilitated Recruitment, Employee Orientation, Discipline, Drug Testing,
Evaluations, Workers' Compensation, Unemployment Compensation,
Benefits Administration and Job Fairs.
Ensured compliance with Equal Employment Opportunity Commission and
Government Regulations
Participated in weekly staff meetings aimed at improving employee safety,
morale and skills.
Provided translation of necessary company documents from English to
Spanish.
07/1996 - 3/2000 Hood Leather Goods Milwaukee, WI
Human Resources Manager (Generalist)
Established the Human Resources Department by providing Policy
Development (i.e., sexual harassment, drugs), Disciplinary Action (with
General Manager), Committee and Safety Training Programs, Payroll, Benefit
Administration.
Provided translation of necessary company documents from English to
Spanish.
Facilitated Workers Compensation; Achieved one full year of no reportable
accidents.
Managed Unemployment Compensation; Company did not pay benefits for
one full year.
Languages Fluent in English and Spanish, Osha(certificate in Principles of safety)Osha
10-hour course for General Industry) I have completed 3.6 CEUs, working on
PHR. A/R-A/P
References Available upon request
$50,000.00