Customer Service Quality Assurance

Sandy Zhang

**** ***** **** **.

Woodridge, IL **517

Tel: 630-***-****, Email: *************@*****.***

Summary

. Great experience in Accounting and Customer Service, proficiency in MS

Great Plains, Oracle, SAP, QuickBooks and JD Edwards.

. Strong analytic, customer services and computer skills.

. Ability to work independently, ability to multi-tasking skills and a

good team player.

WORK EXPERIENCE

Accounting Payable Specialist

HRB Industries Corp.

March 2011- Present

Managed vendor/supplier relations; handled daily A/P processes; supervised

A/P clerks; accurate processing of invoices, matching invoices to purchase

orders. expense reports, credit memos and payment transactions. Assessed

and closed A/P sub-ledger on a monthly basis. Coordinates payroll functions

for weekly pay frequencies. Be responsible for A/R checks received and

credit and debit memo issued. Contacting customers via fax, email or phone

to obtain payment of past-due accounts. Monitor and track accounts payable

compliance with all departments.

Customer Service REP

Tech Trade International Inc.

May 2009 - 2010

Handle customer inquiries, complaints, billing questions and payment

extension/service requests. Calm angry callers,

repair trust, locate resources for problem resolution and design best-

option solutions. Interface daily with internal partners in accounting,

field services, new business, Investigates customers concern regarding the

invoices discrepancies and resolve the problem to ensure customers

satisfaction.

Accounting Assistant

American Chrome Chicago Inc.

May 2005- March 2009

Process merchandise invoices for payment, prepare the signed the check for

mailing.

Apply payment to the A/R system for checks received and prepare bank

deposit. Apply wire transfers for international payment. For Accounts

Receivable make collection calls for past due invoices and assistant

retrieved EDI order daily from web and assistant payroll processing weekly.

Created Excel expense report for Sales Reps' by monthly.

Data Analyst

Berlin Industries Inc.

March 2001 - 2003

Responsible for company's weekly & monthly e-commerce financial data

quality assurance.

Developed Oracle / Crystal reports for Accounting / Finance and Sales

department. Troubleshooting Oracle / MS Access Database and solved

problems. Create ADP Report

Smith for HR and Payroll department. Developing and maintaining company's

website.

EDUCATION

. Accounting Certificate in Finance -Talent Institute Technology,

Lisle, IL

. Computer Information Systems - College of DuPage, Glen Ellyn,

Illinois

. Bachelor Degree in Accounting - Changchun University, China

Contact this candidate